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Customer Service Representative/Administrative Assistant

Bridgeport, CT
November 08, 2018

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Carolyn R. Jackson

P.O. Box *** Bridgeport CT ***01***-****


Business oriented professional with over 15 years Administrative/Office Management/Customer service experience looking for an opportunity to work for a company where I can apply my skills and knowledge as a means of increasing productivity in order to enhance the continued growth and success of your company. In return I am open to attaining added proficiency that will afford me the privilege of become an asset to your organization.


(January 2017-Present) Allied Community Resources Windsor, CT

Personal Care Assistant (PCA) (Part-time)

Work one-on-one with patients in their homes assisting with their daily activities such as meal planning and other personal needs on a daily basis activity.

Assist client with transportation to all medical appointments and coordinate medication plan as per medical doctor’s orders.

Implement recreational activities with the patients that increase their motivational levels and help them to derive a better understanding of their medical conditions and assist with finding possible resources to help make their living accommodation easier.

(March 2015- October 2016) Robert Half/Office Team Shelton, CT

Customer Service Representative (Temporary Assignment Discount Power Inc.)

Received incoming calls from customer regarding the status of their electrical accounts.

Process enrollments for customer in several states customer who solicit generated electrical discounted power through our company.

Handling billing for generated charges noted on customers’ billing summary.

Process resubmission for customer whose accounts were rejected by the utility company.

Made outbound calls to customers to keep them informed our start date and end dates for different price plans/contract with our company.

Kept customers informed of state regulate electrical policies and protocols.(CT,MA,PA,OH)


Perusal of my education: BS in General Studies, MBA Project Management and I am currently working on my PhD in Global Management and Organizational Leadership with an anticipated graduation date of 2020

(2006-2008) New River Electrical Inc. Fairfield, CT

Office Administrator/Manager

Maintain daily operation for underground security electrical cable installation here in Connecticut, managed office and electrical work crew and maintained daily inter office operation as well.

Prepared Office Memos and create Excel spreadsheet for recording of energy voltage logs and gradiance levels for accurate underground wiring for electrical vaults.

Answered incoming calls and routed calls to the appropriate departments.

Maintain daily files for receipts of all purchases for electrical cables and file reports for deliveries made.

Generated weekly, monthly and year to date work report for France and Korea for underground cable installation here in the United States and posted them on the FTP secured site for further viewing.

Prepared reports for meetings and conference calls both domestically and internationally.

(2002-2006) Champion Energy Corp, Trumbull, CT

Customer Service/ Collection Representative

Receive incoming calls from customers regarding oil accounts and process payments sent on-line and in the mail also took credit card payments over the phone.

Make out-bound calls to customers regarding past-due account balances 30, 60, 90 days past due.

Send reminder letters to customers as a means of negotiation various types of payment mechanism and further explain the benefits of utilizing the budget plans offered by the company.

Prepared budget plan for customers allowing them to make monthly payments best suited for the management of financial obligations with the company.

Performed all other form of collection activities associated with the collection process for residential and well as commercial customers and generated quarterly reports that reflects payments received from all customers.

(2000-2002) Account Temps, Shelton, CT

Temporary Assignments Performed for companies such as American Scandia, Handy& Harmon, Bridgeport Lumber and other reputable companies in Connecticut

General Accounts Posting/ Customer Service Representative

Duties included A/P and entering information in the main Data Base on Excel spreadsheet.

Created General Ledgers using Excel 2010 and posting debit and credit entries to the general ledger

Matched and batched receivable and payment invoices with monthly billing and applied payments to customers’ appropriate accounts.

Filed invoices per financial quarter, generated debit and credit ledgers and entries in excel and created formulas for calculations to generate final totals as deemed necessary.

Interacted with customers in person and over the phone on an as needed basis.

Customer Service Representative

Received incoming calls from brokers and clients regarding investment inquires on various types of annuities such as stocks, bonds, mutual funds etc.

Informed clients and brokers informed of the balances of their investments on a daily basis and current updates on stock performances via company’s secured website.

Screened callers’ inquiry and transferred calls to the appropriate departments for further assistance.

(1997-2000) Oxford Health Plans, Trumbull, CT

Customer Service/ Office Assistant

Received incoming calls from customers regarding policies, procedures and protocols.

Assisted with enrollment process for Medicare/Medicaid members to make final decisions for additional coverage with our company.

Maintained medical records for policyholders that had commercial policies through their employers as well as private entities.

Corresponded with doctors’ offices and hospitals to make arrangements for surgery for patients and other medical procedures that had to be done in various types of medical facilities

Typed office memos and correspondence and filed medical records accordingly.


Keyboarding, familiar with Windows 2010, Internet, Microsoft Outlook, Microsoft Word 2010 Excel 2010and Power Point2010


Trident University

PhD Business Administration Concentration in Global Management& Organizational Leadership (Anticipated Graduation 2020).

American Intercontinental University

MBA Business Administration concentration in Project Management (2011)

Charter Oak State College, New Britain, CT

Bachelors of Science Degree in General Studies/Communication (2008)

Housatonic Community College, Bridgeport, CT

Associate Degree in Journalism and Communication (2002)

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