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Customer Service Manager

Dacula, Georgia, United States
November 05, 2018

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Kerry Sbat **** Portico Run Dr. Buford, GA ***** 770-***-****

TEMPLE ADMINISRTATOR / ACCOUNTING / OFFICE MANAGER Bringing 17 plus Years of Office Administration and Full-Charge Bookkeeping Experience

Accounts Payable/Receivable

Credit and Collections

Statement Billings

Monthly Payroll

Expense Control

Account Management

Account Reconciliation

Month – End Closings

Human Resources Management

Staff Training and Supervision

Customer Service / Client Relations

Computerized Processes

Professional Experience

Recognized throughout longstanding career for ability to develop, implement, and manage full- charge, computerized bookkeeping functions while overseeing multifaceted office administration procedures

As Temple Administrator for Congregation Dor Tamid:

Manage a $1.8 Million operating budget

Responsible for accounts payable/receivable; monitoring all expenditures, including bank and account reconciliation, cash receipts, disbursements, billing, invoicing, and prepare daily deposits

Follow through on timely and accurate month-end closings and financial reporting using QuickBooks Pro 2016 and faith based software

Fully manage faith-based organization-wide accounting and reporting functions, as well as manage monthly payroll for 100 employees using ADP, QuickBooks Pro and faith based membership software.

Establish and maintain human resources relating to employee files reflecting salary increases, deductions, benefits, payroll exceptions and W-2 withholdings, exercising a high level of confidentiality

Monitor and make recommendations to the Board of Directors regarding benefit packages, including health insurance, disability insurance, retirement plans for all staff as appropriate

Directly Supervise 1 full time nonprofessional and custodial staff

Assist in hiring and training nonprofessional staff

Develop job descriptions, document and evaluate performance, and manage salary administration of nonprofessional staff

Supervise the day-to-day operations of the Temple Office

Serve as Director of Operations, overseeing repairs, grounds maintenance, renovation, and expansion projects, of a $4.3 million facility over a 10 acre campus

As appropriate, obtain competitive bids for services, projects, and contracts.

Develop and implement a program of preventive periodic maintenance for 18,000 square foot facility; monitor utilities usage and identify areas for improvement and corrective action

Develop and implement office policies and procedures, overseeing all office systems, including IT, technology, phone, office machines, security and fire system; serve as the central purchasing agent

Provide administrative and logistic support required for the smooth running of all religious services and social events including ritual, rental space and community functions

Work in partnership with the Treasurer and Board of Director in preparing and balancing budget

Serve as liaison between senior staff, employees and Board of Directors to ensure proper lines of communication

Employment Chronology

Congregation Dor Tamid, Johns Creek, GA January 2005- August 2018 Temple Administrator

Office Manager

Bombay Company, Buford, GA June 2001-November 2004 Assistant Manager

Sales Associate

Rep One Associates, Norcross, GA June 1996- February 1999 Office Manager

Customer Service

Computer Proficiencies

Microsoft Windows 10

Microsoft Office 2013: Word, Excel, PowerPoint, Outlook, Publisher QuickBooks Pro 2016

Peachtree Accounting

MAS 90


Constant Contact/Robly

Proficiency in faith-based organization membership software Education

Gwinnett Technical College, Lawrenceville, GA

Areas of focus and special interest include:

Accounting I, II, III

Computerized Accounting

Mastering QuickBooks


Portico Home Owners Association, President

Mill Creek Rugby, Treasurer

Girl Scout Troop 1741, Treasurer

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