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Data Entry Sales

Fort Lauderdale, Florida, United States
November 01, 2018

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Tyger Brown

Seeking full time, rewarding employment within the South Florida area.

Boca Raton, FL 33432



The Volen Center, Boca Raton, FL MIS Data Coordinator, IT Specialist


• Maintains service unit pricing and subcontractor information for long term care programs such as Sunshine, Evercare, ILS-Coventry, Humana, AmeriGroup, American Elder Care as well as programs such as Community Care for the Elderly (CCE), Alzheimer’s Disease Initiative (AD) and Home Care for the Elderly (HCE) to name a few.

• Coordinates state Medicaid billing data entry.

• Processes bill adjustments and corrections.

• Produces computer generated consumer information and programmatic service reports and all other reports related to consumer data as necessary.

• Manages the claims adjudication process to deny or approve subcontractor billings.

• Answers subcontractor calls and emails.

• Oversees closing month end for all programs and departments.

• Generates invoices for all internal programs and departments to clients.

• Coordinates with finance staff the maintenance of data integrity and reconciliation of subcontractors' service units against various systems.

• Performs data entry of consumer demographics, enrollments, care plans and service information into the states database.

• Performs computer data entry of consumer information.

• Receives and stores subcontractors timesheets and logs.

• Manages client mail lists.

• Manages and performs analysis of budget tracking sheets.

• Consistently oversees client profiles to ensure accuracy and clean demographics.

• Allocates data entry workload for various systems among data entry operators.

• Coordinates and maintains data entry and report production training.

• Performs various IT functions to include: managing support tickets, laptop setup, toner logs, projector setup, clearing scan folders, cabling for workstations, new printer setup, cell phone set, resetting phone system after an outage, phone extension setup/transfers, creating badges, hardware maintenance to mice, keyboards, monitors, terminals, etc.

• Updates and manages hardware inventory logs.

• Coordinates phone system greetings for holidays and everyday business.

• Assist with emergency preparations due to natural disasters.

LYRASIS, Atlanta, GA Group Services Coordinator

AUGUST 2014 - JUNE 2017

• Served as liaison between LYRASIS and vendor partners.

• Tracked and managed new, potential and renewal orders via the company sales database, CRM.

• Worked with vendors and clients to solve database access issues.

• Maintained product maintenance in collaboration with the licensing and products and services team.

• Tracked and escalated any breaches in vendor agreements.

• Facilitated in client communications regarding products/services in cooperation with the Marketing team.

• Provided reports to internal staff and vendors on sales activity.

• Scheduled and managed ongoing communications with vendors and clients to include email, meetings, conference calls, web-based communications, as well as other means mutually agreed upon.

• Communicated with clients and the vendors to collect and deliver confidential information necessary for negotiation, development, assessment and re-negotiation of processes.

• Performed and managed order-taking and renewal activities with vendors on behalf of the clients.

• Executed and managed complete billing cycle for clients from invoicing to payment collection.

• Created and maintained electronic and physical files of clients and vendors and used spreadsheets and company databases, such as CRM, to track activities and opportunities.

• Gathered and disseminated relevant information regarding ongoing activities to internal staff to allow them to assist with any marketing, billing, IT, training or other activities that require internal collaboration.

•Assisted in the hiring process of qualified candidates for various roles within the organization

LYRASIS, Atlanta, GA Vendor Support Specialist

APRIL 2011 - AUGUST 2014

• Maintained strategic relationships with over 30 vendors and acted as a point of contact for invoices, renewals, purchase orders, new orders and all other communication.

• Created and tracked potential orders as well as renewal of subscriptions, products and services.

• Sent renewal notices to vendors and members to ensure that subscriptions, products and services remained active and accessible to our clients.

• Worked closely with various vendors to provide product quotes to clients and sales personnel.

• Coordinated with appropriate internal personnel or vendors for new and renewal pricing.

• Ensured that invoices from vendors were paid in a timely manner.

• Researched outstanding vendor invoices and provide updates and/or explanations regarding any delays.

• Offered general product information, upgrade offers and promotions to Sales Team and members.

• Set up trials for various products, if available.

• Provided vendors updates of subscriptions, cancellations and renewals.

• Worked with vendors to resolve any technical issues that members experienced or interruptions in access of service.

• Attended national and regional conferences as the face of the company to address questions, concerns or to promote new offers and services.

• Created, analyzed and distributed ad hoc reports regarding client's purchases and services.

• Provided fiscal support as necessary to internal departments.

• Created and processed credit due to cancelled subscriptions/services and ensured credits were issued.

• Provided basic tech support to clients to navigate, login to and utilize the company website.

Arlington Memorial Park, Atlanta, GA File Manager, Receptionist

MAY 2010 - APRIL 2011

• Entered and scanned contracts into web based system.

• Handled all escalations due to discrepancies on cemetery contracts.

• Assisted counselors with tracking files and/or researching the company's database.

• Prepared checks, credit card payments and cash for daily bank depositing.

• Completed a high volume of filing of customer verification cards and property files daily.

• Sorted/organized all documents in the filing vault alphabetically and/or numerically.

• Completed copying of documents, faxing, scheduling of UPS/FEDEX deliveries for upper management.

• Answered multi line phone in a polite, professional manner and routed calls accordingly.

• Checked and distributed voice mails received after business hours.

• Acted as first contact and greeted walk in visitors.

• Provided pay off balance, account balance and general account information.

• Provided general driving directions to visitors over the phone.

• Typed letters, labels, filing cards and property deeds for the administrative staff.

• Distributed incoming mail and prepares packages for shipping via UPS and FEDEX.

• Scheduled appointments for visitors to meet with counselors and office staff when necessary.

• Entered funeral contracts into the company's VPN database for verification and posting.

• Worked with the Data Entry Team/Help Desk to ensure contracts are posted in a timely manner.

Staples, Inc. Shared Services Center, Columbia, SC Vendor Relations, Accounts Payable

APRIL 2007 - APRIL 2010

• Worked in a high volume, fast-paced department to resolve vendor disputes regarding past due invoices via email and inbound phone calls.

• Researched past due vendor/carrier statements and processed payments when necessary.

• Assisted Accounts Payable with processing expense invoices.

• Keyed invoices into company database to be matched and applied for payment.

• Updated vendor contact info and completed stop payments requests.

• Maintained correspondence backlog and was accountable to performance measures and targets.

• Assisted management with forecasting, month end close, reconciliation and settlements.


Midlands Technical College, Columbia, SC Psychology

AUGUST 2001 - MAY 2002

WJ Keenan High School, Columbia, SC Diploma




Skills: Dynamics CRM, ADP, MAS, MaxCommunicator & MaxAgent, Oracle, Peoplesoft, Automatch, Filebound, AS400, Sunbeam, Moonbeam-EDI, Galaxy, Kronos, Get Paid, Siebel (3+ years)

Microsoft Office products: Excel, Word, Access, Powerpoint, Works, Publisher (15+ years)

Email systems: Kana, MS Outlook, Lotus Notes, Internet based email systems (5+ years)

Typing, 15+ years

Organizational Skills, 10+ years

Communications, 10+ years

Data Entry, 10+ years

Customer Relations, 10+ years

SharePoint, 7 years

Social Networking, 7 years

Skype for Business, 5 years

Quickbooks, 5 years

Salesforce, 5 years

Leadership Development, 5 years

Management, 5 years

Administrative Support, 5 years

Google Docs, 5 years

WordPerfect, 5 years

Quicken, 5 years

Microsoft Money, 3 years

Photoshop, 3 years

Social Media Marketing, 2 years

SAP, 1 year


English, some Spanish

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