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Medical Assistant Customer Service

Location:
Atlanta, GA
Salary:
18.00
Posted:
October 31, 2018

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Resume:

Shelia Green-Hacther

**** ******* *****

Jonesboro, GA 30238

404-***-****

ac7kf6@r.postjobfree.com

Objective

Self-motivated, accomplished individual with excellent customer service skills. Passionate individual that possesses exceptional clerical motivation to work as a team member.

Skills & Abilities

Proficient at working under stressful environment while maintaining calm and composed demeanor. Excellent verbal and written skills.

Experience

April 2016 – Present

Compass Psychiatry – Riverdale Office

Administrative Assistant

Create and maintain confidential patient files; implement EHR systems to automate patient records management.

Address and respond to incoming/outgoing calls and correspondence.

Coordination of appointments with doctor and patients scheduled

Make modifications such as cancellations or reschedule appointments upon request.

Create and update EHR and verification of insurance before submission of claims to providers.

Greet patients and obtain personal information such as address and information; obtain prior authorizations as needed.

March 2015 – April 2016

Georgia Behavioral Health – Atlanta, GA

Front Office Medical Assistant

Create and maintain confidential patient files; implement EHR systems to automate patient records management.

Greet patients and obtain personal information such as address and information; obtain prior authorizations as needed.

Arrange for hospital admissions and laboratory services.

Process new patient paperwork appropriate criteria and explain policies according to established guidelines. Record and evaluate personal and financial data obtained from patients.

Address and respond to incoming/outgoing calls and correspondence.

Coordination of appointments with doctor and patients scheduled

June 2013 – February 2015

Kia of Union City – Union City, GA

Administrative Support/Customer Satisfaction Team

Provide excellent customer service to clients making purchases and ensure customer satisfaction with products, services and features.

Resolve complaints and issues by individual customers as well as aim to improve the organizations overall customer satisfaction ratings.

Assist with order placement, refunds or exchange.

Attract potential customers by answering product and service questions; suggest information about other products and services.

Open customer accounts and main records by updating account information.

July 2010 – February 2012

Davis Family Medicine – Atlanta, GA

Front/Back Office Medical Assistant

Create and maintain confidential patient files; implement EHR systems to automate patient records management.

Greet patients and obtain personal information such as address and information; obtain prior authorizations as needed.

Arrange for hospital admissions and laboratory services.

Process new patient paperwork appropriate criteria and explain policies according to established guidelines. Record and evaluate personal and financial data obtained from patients.

Address and respond to incoming/outgoing calls and correspondence.

Coordination of appointments with doctor and patients scheduled

Education

Selma High School

High School Diploma

2180 Broad Street, Selma, AL 36701

United Education Institute

Medical Assisting Diploma

1564 Southlake Parkway, Morrow, GA 30260

Everest Institute

Patient Care Technician Diploma

6431 Tara Blvd, Jonesboro, GA 30236



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