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Technical Writer Software

Richmond, Virginia, 23227, United States
$30-$40 hr
November 02, 2018

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Patricia T. Fulton, PhD

**** ******** ******, ****

Richmond, VA 23227

cell 305-***-****


Summary of Qualifications

Successful background in a wide range of writing, editing, and training assignments, including technical writer, web text, training materials, manuscript editing, speech writing, college instructor, and public speaking. Employers have included Nielsen Media Research, Pricewaterhouse Coopers, GTE Data Services, World Fuels, Corp., Franklin Templeton Group and Spherion Inc.


Effective team member for four different Sarbanes-Oxley 404 IT audits, including documentation of team progress. Creation of documentation where none had existed previously in the IT Department of City of Miami. Work has ranged from “square one” projects where there was no earlier documentation to creation of training materials to creation of process flow illustrations to policy manuals and disaster recovery manuals. Effective oral presentations for user groups.


Excellent communicator with skills in translating complex concepts in an easy-to-understand manner for readers and listeners. Works well with programmers and developers in eliciting needed information for documentation. Effective motivator in working with subordinates and superiors; creative problem-solver and self-starter with efficient work habits with strict attention to deadlines. Experience in Windows, Windows XP, Microsoft Office, Adobe Acrobat, Adobe Framemaker, RoboHelp, Snag-It (for screen captures) and Visio.

Hardware Experience

Windows NT, Oracle, Windows 2000, UNIX, Linux, and mainframe (AS400)

Work Summary

November 2016-February 2017: Contract Documentation Specialist, Moffitt Cancer Center IT Department, Tampa, FL: Created and edited documentation of IT procedures such as new user accounts, termination of employees, Strategic Operations Center procedures, etc. Supplied documentation where none had existed before.

August 2014-June 2017: Content Coordinator, Best Version Media, Miami, FL: Writing, editing content for chain of neighborhood magazines in Miami-Dade area. Coordinating with photographers. Researching monthly calendar of events. Writing business owner profiles. Word.

September 2013: ACE International, Miami, FL: Writing text and editing for a Service Level Agreement and for a Disaster Recovery Document. Word

January 2009 to Current: Owner, Writer on Call, Tampa, FL Freelance business writing, including web text, ghost-writing newspaper columns for business owners, resumes, marketing campaigns, and articles for Community Newspapers. Word.

May 2012 to July 2012 : Technical Writer, Farelogix, Miami, FL: Document application software. Research and write Release Notes for specific clients. Interview subject matter experts. Interact with Q and A staff for information on software enhancements and bug fixes.

June 2011 to October 2011: Technical Writer, World Fuels Corp., Miami, FL: Wrote and edited user guides for Oracle AP and AR applications. Wrote guides for Invoicing, Purchasing, Technology Services Catalog, IT Operations Manual for headquarters and for two foreign offices. Produced efficient turn-around times for documentation deadlines. Word, Snag-It.

January 2005 to June 2009: College English Instructor, DeVry University (Miramar, FL) and New Orleans Baptist Theological Seminary (Miami, FL). Taught various levels of college English classes, ranging from remedial English to English Composition, English as a Second Language to Professional Writing. Handled both classroom instruction and online instruction. Developed new materials to supplement assigned textbooks. In some cases, created entire syllabi for courses not previously offered. Word, MS PowerPoint.

November 2007 to April 2008: Technical Writer, Visa International LAC, Miami, FL: Wrote user guide documents for Remedy, the major application used by the Help Desk for Incident Management and Change Management. Assisted help desk supervisors and technicians in creating needed documentation related to their work. Updated Standard Operations Manual for IT department. Word.

August 2007 to October 2007: Technical Writer, Bayview Financial, Coral Gables, FL: Created project requirements documents. Interviewed project managers to determine project requirements. Trained to be company newsletter editor. Wrote user documentation for installation of major application for reporting IT problems and issues. Helped prepare training materials for user training. Wrote collateral material for distribution at training sessions. Took special training in Adobe Creative Suite 3, including PhotoShop, InDesign, Dreamweaver, and Flash. Word.

March 2007 to June 2007: Technical Writer, Venali, Inc., Coral Gables, FL: Created comprehensive disaster recovery guide for company servicing businesses worldwide with web-based services. Created user-friendly documentation for API application. Assisted in set-up of contract management documentation and filing system. Word.

March 2007 to June 2007: Technical Writer, Costas Cruises, Hollywood, FL: Created assessment of international company’s IT documentation with emphasis on improving user-friendliness in format and content. Created prototype for monthly IT newsletter, to be distributed to worldwide offices. Word, MS Publisher.

January 2004 to December 2009: Manuscript Editor, ACCPE, Hollywood, FL: Created study questions and answers for educational texts marketed to CPAs. Proofread original manuscripts for publication. Created final examination questions and review questions on a quick turn-around basis. MS Word.

January 2002 to Current: Pastoral Administrative Assistant, Life Church Miami (formerly Bird Road Community Church), Miami, FL: Created documentation for church policy and procedures. Consulted with Pastor David Mayoral on long-range strategic planning. Assisted in updating text for church web site. Published monthly newsletter for congregation. Provided assistance in media relations for the church. Co-hosted a local weekly radio program with the pastor. Created manuals and handbooks for use in the church-sponsored pre-school and elementary school. Word, MS Publisher, Adobe Contribute.

August 2006 to October 2006: Technical Writer, QA Department, Rewards Network, North Miami Beach, FL: Documented AS400 procedures (previously undocumented) used in maintaining an international rewards system for customers of airlines, hotels, and restaurants. Created Excel spreadsheets and Word documents to illustrate the various bonus programs and the information needed for data entry regarding each bonus program. Word, Visio, X-Analysis.

August 2005 to April 2006: Technical Writer, IT Department, City of Miami, FL: Created policy and procedures documents for groups within the Systems and Programming area and within the Technical Services area of the IT Department. Created help text for the GIS applications, Code Enforcement GIS, Zoning GIS, and for Change Management (Magic Service Desk). Topics for documents included security policies, firewalls, backup procedures, wireless policy, application deployment, file transfer, disaster recovery, ADA compliance, continuation of operations, password management, and GIS infrastructure. At request of directors, researched how other cities organized their IT departments and prepared a summary report for City of Miami IT directors. Assisted the Attorney for City of Miami in preparation for annual oral and visual presentation for City Commission. Word, Visio, PowerPoint, Excel, version management software.

June 2005 to August 2005: Sarbanes Oxley IT Auditor, Syniverse, Tampa, FL: Created documentation for remediation resulting from Sarbanes-Oxley audit. Created materials to reflect software design and development. Word, Visio, version management software.

February 2005 to March 2005: Sarbanes-Oxley audit team member, Resources Global Professional, Boca Raton, FL: Participated in audit of Tyco Fire and Safety Equipment in Boca Raton, FL. Interviewed managers to acquire information for the audit. Responsible for maintaining an online repository of documentation to record the audit progress and status of documents received. Created prototype of an internal Service Level Agreement for use by the IT Department. Word

October 2004 to January 2005: Sarbanes-Oxley 404 Auditor, Control Solutions, Inc.: Audited and documented the Sarbanes-Oxley compliance of Bon-Ton Department Stores chain in York, PA and the Elder-Beerman chain that were in the process of merging into one corporation. Participated in testing for compliance with Sarbanes-Oxley requirements. Created template forms for processing data requested, received, and evaluated during the audit. Processed remediation documentation that was supplied for the audit. Interfaced with executive management during the analysis. Assessed chain’s needs for remediation. Word, Excel, version management software.

August 2004 to September 2004: Technical Writer, Claire’s Stores, Pembroke Pines, FL: Created documentation for an international retail chain’s IT department, required to comply with Sarbanes-Oxley federal legislation. Created various forms to include with the compliance documents and researched information, using the COBIT framework to organize the major document describing the company’s policies and procedures for financial reporting. Created IT Operator’s Procedures Manual for the IT Department. Word.

February 2004 to May 2004: Technical Writer, Beckman Coulter, Inc., Miami, FL: Created online help for the Algorithms group, tasked with compliance with FDA regulations for medical diagnostic equipment manufacturers. Assisted Chinese developers in use of idiomatic English in their reports. Assisted in editing a PowerPoint presentation written by one of the developers. MS Word, SnagIt, RoboHelp.

November 2003 to December 2003: Technical Writer, Trendium, Inc., Sunrise, FL: Created user documentation, both hard copy and online, for international software company. Provided documentation for defect solutions, Participated in webinar for RoboHelp for Framemaker. Word, Framemaker 6.0, RoboHelp for Framemaker, Adobe Acrobat, Rational ClearCase.

September 2003 to October 2003: Technical Writer, Cordis, Inc., Miami, FL: Edited nearly 200 documents to prepare for company’s transition to a new software platform for manufacturing. Researched documents, inserted corrections, provided liaison with document owners in the approval process for the subsidiary of Johnson & Johnson. Created process flow progress documents for use in reporting to upper management. MS Word, Visio.

May 2003 to September 2003: Technical Writer, Sp herion, Inc., Fort Lauderdale, FL: Created user manuals for company’s software applications in use but which lacked documentation. Contributed to preparations for next upgrades and enhancements in the software. Word.

September 2001 to May 2003: Technical Writer, MetiLinx, Inc., Miami, FL: Creation and editing of online help, training manuals, user guides and marketing-oriented materials for international software company. Creation of text for company web sites. Creation of white papers for use by marketing and sales departments. Framemaker, RoboHelp, MS Word, PhotoShop, PowerPoint.

November 2000 to May 2001: Technical writer, Nielsen Media Research, Dunedin, FL: Created online help and hard-copy software manuals for the Helpline Department of national TV ratings company. Created comprehensive troubleshooting guide for Helpline analysts. Word, Visio.

Presentation Skills

Extensive experience in creating seminars and delivering seminar presentations for adult training. Seven years experience as radio talk host, including hosting a national 5-day-a-week national talk show. Candidate for public office on three occasions in St. Petersburg, FL. Instructor and trainer for new computer users, grass roots political workers and businesswomen seeking to improve career skills.

Other Achievements

Board of Directors of Economic Development Council, Miami, FL. Board Member, Cutler Bay Business Association. Chairman, Board of Trustees, Life Church Miami. President, Suncoast Tiger Bay Club, St. Petersburg, FL. TV panelist on public affairs shows “Tampa Bay Week”. Presented testimony to U.S. Senate Foreign Relations Committee on new Panama Canal Treaty.


B.A. English, 1962, Rollins College, Winter Park, FL

M.A., English, Auburn University, Auburn, AL, 1964; Ph.D., 1979

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