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Customer Service Medical Assistant

Houston, TX
October 30, 2018

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Clarrissia Rachell

**** ******* ****.#****

Houston, Tx 77099• 832-***-****


Ambitious, Self-motivated achievement driven business/healthcare professional aspiring for a challenging position where I can closely work with patients and or clients by applying my knowledge and abilities to effectively communicate customer service or medical issues while ensuring comfort and safety of all patients providing a positive experience that could impact his/her life.


Walmart/ Customer Service Manager 12/2017-Current

●Customer service/supervising employees while upholding company policies and procedures

●Administrative tasks/ scheduling/ delegating daily tasks/analyze reports/ sales and data

● Audits/servicing machines/ ordering supplies/ problem solving/ provide disciplinary actions as well as enforcing loss prevention tactics

Methodist Hospital/ David S. Ho- Urology/ Medical Assistant / 10/2016 - 05/2017/Hou,TX

●Customer Service/ Answering phones/ Registering patients

●Scheduling appointments/ Surgery/ Auth. Patient prescriptions

●Authorizations/referrals/ Ordering supplies/ Setting up all procedures

●Injections/ Phlebotomy/ Urine cultures/ Cytology

●BCG/ Lupron & other Cancer treatments/ Sterilize Medical Instruments

●Inserting/removing suprapubic tubes/ Self- teach patients

●Inserting/ removing Foleys/ PVR/ Urine Testing/ Process lab specimens

●Biopsy/Vasectomy/ Urodynamics/ Cystoscopy

●Autoclave/ Centrifuge/ Vital Signs/Training new employees

West Houston Medical Center/ Lei Chu- Urology/ Medical Assistant 10/2015 - 10/2016/Hou,TX

●Customer Service/ Insurance verification/ Scheduling appt. /Surgery

●Authorizations/referrals/ Registering patients

●Order supplies/ Answer phones

●Injections/ Phlebotomy/ Urine cultures/ cytology/ Process lab specimens

●Insert/ remove foleys/ Self- teach patients/ PVR/ Urine testing

●Biopsy/ Vasectomy/ Urodynamics/ Cystoscopy

Seafood Wholesalers/ Accounts Receivable 11/2014 to 07/2015/Hou,TX

●Customer Service/entree/opening new accounts


●Invoicing clerk

●Sales manager/cold calling


●filing/faxing/ordering supplies

Wells Fargo & Company/Service Manager 12/2009 to 07/2014/ Hou,TX

●open/ close bank/ balance/ loading of store vault/teller drawers

●Customer service/sales/training/ create weekly schedule

●Insure all tellers are in compliance/ Supervise 10-20 employees

●Processing customer/deposits/withdrawals/approvals and overrides

●Maintain policy/procedures accurately and on time

●Order products/supplies/cash/ balance/load atm’s



Elsik High School 08/2001 - 05/2005

HS Diploma/ class vice president / 3.5GPA

Pima Medical Institute 01/2015-10/2015

Certificate/graduate w/ honors /3.8GPA



●ICD 10/CPT/ 45 wpm

●Accounts payable/ receivable

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