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Manager Program & Project Management

Tysons Green, Virginia, 22182, United States
October 24, 2018

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408-***-**** w Vienna, VA 22182 w w





15 years experience from one of the top technology-consulting firms and entrepreneurship from Silicon Valley. Entrepreneurial leadership style with achievements to accelerate to-the-market releases. Established strong client relationship to manage and grow PM engagement at the client. Expert in leading mission-critical, high profile initiatives, programs, and multi-functional/multi-vendor projects in complex technical and organizational environments.


Program/Project Management

Engagement Management

Change Management

Agile /Waterfall methodologies

C-Suite / Stakeholder Presentations

Stakeholder Management

System Integration

People Development/Coaching

Process Improvement

Software Development Life Cycle (SDLC)

Team & Budget Development

Team Leadership


Engagement Manager in Capital Market technology organization. Doubled the Project Management engagement and had 13 direct reports (Internal and External). Managed financials, people development/coaching and oversaw the engagement’s projects,

Led Waterfall to Agile transformation for a Capital Market portfolio, guided the distributed team in team management and how to work as a self organized team with an accelerated successful outcome

Delivery Manager of several high risk integration projects with diverse teams in highly changing environment for Capital Market applications

Led multi-vendor Salesforce integration program for a Large Cable company in a complex technical and organizational environment

Led VOIP telecommunication solution programs and OEMs, program budgets up to $4M and up to 50 resources in Silicon Valley. Redefined the company’s SDLC process to handle large and quarterly releases, introduced change control management and global expansion delivery strategies

Consistently delivered 10% of profit center review from change orders. Led contract discussions for scope expansions and prepared monthly P&L


Accenture LLC – Reston, VA 2014 – 2018

Project Management / Engagement Manager / Delivery Project Manager

Overall Manager of Accenture’s Project Management services in the Technology organization. Supervised 13 direct reports internal and external, complete recruitment responsibility, owned client relationship for Fannie Mae, financially managed the engagement, performance management and people development.

•Successfully grew project management team by 100% within one year with increased revenue of $1.3 Million.

•Established as a high value provider and grew strong working relationship with 5 key Fannie Mae clients. Ensured uniformity of service to the client. Led the Accenture team to exceed standards and consistently outperform the other vendors HP, CGI etc.

•From 2017 led the transformation from Waterfall to Agile for one of the client’s portfolio that manages 3 applications. Adopted DevOps tools such as Jenkins, QTP/Selenium, J-unit, etc. The distributed team is operating in full Agile with planned production releases every 6 weeks.

•Staffed and managed the automation test team, developed and got consensus of the roadmap

•Managed multiple large and complex releases (BAU and SI) of High Risk financial applications, with 30 interfaces, and cross-functional teams with Accenture and client resources with up to 40 project contacts from project initiation through deployment. Leveraged the client’s well-defined SDLC and Governance control processes in a complex technical and organizational environment.

•Owned and managed cross-team schedule/dependencies/risk/issues/scope and multiple stakeholders

•Led daily project status calls and presented weekly status to Executive VP and into each program leadership

•Consistently received top scores out of Accenture’s team and within the overall Fannie Mae’s team from Fannie Mae’s PM organization regular performance surveys.

Accenture LLC – Philadelphia, PA 2013 - 2014

Project Manager

Led global delivery team with 30-40 project contacts across 4 vendors/10 impacted groups/6 applications and 15 different releases impacting approx. 750 users. Key applications: Salesforce, CPQ, Century, Workbench for Comcast Corporation, Evolution Program

•Managing of two SalesForce integration projects with Order Management systems. Utilizing a mix of Agile and Waterfall methodologies. Owned the development of detailed work plan in collaboration with all vendors and functional groups to align scope of each release/sprint to enable phased integration system and user tests and to identify/track dependencies between the vendors.

•Led teams from Business requirements to Production deployment projects completed production deployment.

•Managed scope and multiple stakeholders in a complex technical and organizational environment

•Developed and managed project plans, risks & issues, and dependencies across 6 application teams, including planning for user training and deployment.

•Prepared and presented bi-weekly program status reports to Executive Leadership as well as provided weekly status reports.

Accenture LLC – Ashburn, VA 2012 - 2013

Project Manager

Project Manager for Client Verizon Business, Service Assurance IT PMO on E911 to ETMS Ticketing Initiative Average Monthly Ticket Volume: 7,500 and for Canada Remedy trouble/incident ticketing migration to ETMS project Average Monthly Ticket Volume: 1,800.

•Managed ticketing migration project Average monthly ticket volume 7,500. Key applications ETMS and Remedy

•Managed projects across multiple organizations with approx. 20-30 project POC’s Globally.

•Led cross functional and distributed teams (both onshore and offshore) consisted of Business Analysts, Development, Quality, System Integration, Documentation & Training and the Business end user to successfully delivery functionality across approx. 12 releases.

•Owned and managed project plans, change control process, risks & issues, and dependencies across 5 application teams, including planning for user training and transitions.

•Prepared weekly status reports to Service Assurance PMO Leads and impacted Development Directors.

ShoreTel Inc - Washington DC 2010 - 2012

Program Manager, Enterprise Mobility Solutions

Re-hired as a contractor to integrate newly acquired business-critical Enterprise Mobility Solutions company. Initiatives for top-priority business include release delivery based on prior customer commitments, integrated the mobility service with Product Marketing, Development, Quality Assurance and Support organization. Train and assimilate acquired staff into ShoreTel processes. Defined Mobility short-term and long- term release strategy.

•Successfully delivered 2 programs, which became release standard.

•Directed and managed schedules and change control to meet all milestones on-time.

•Successfully transformed documentation process in alignment with all new releases.

•All changes, documentation, and release strategies and processes have been adapted as company standard practices across the enterprise.

ShoreTel Inc - Sunnyvale, CA 2007 - 2010

Program Manager

Directs multiple, concurrent, high-priority, highly cross-functional core release programs and OEMs, program budgets up to $4M and up to 50 resources.

•Managed multiple core release programs and OEMs for VOIP and Unified Messaging solutions. Programs span from 2 to 9 months. Portfolio includes hardware & software engineering, operational and logistical initiatives coordinating OEM vendors and internal teams including Product Management, Marketing, Engineering, QA, Operations, and Global Support Services.

•Led software and hardware requirements discussions, prepared hardware/software procurement plans, managed program level work plan, dependencies, issues and risks. Managed international program team for the company’s next generation IP Desk phones and external conference microphone devices from industrial design, hardware/software design and development through manufacturing.

•Streamlined the program/project management processes, trained the organization and reduced large program durations by 9-12 months.

•Implemented change control process and planned program international expansion encompassing test, alpha and beta strategy, and country specific plan integration into core release.

•Led the team to define/plan the activities for the company’s new quarterly software releases.

•Member of new Country Prioritization Team with Sales and Business Development Executives.

•Instrumental in developing and planning country expansion strategies.

•Successfully rescued vendor relationship with conference bridge solution OEM. Collaborated with vendor to align contracts, responsibilities, and hardware for the next critical release. Resolved all issues saving significant dollars.


Project Manager - Schneider Electric, Power Measurement, ABB Retail Business Unit 2002 - 2007

Project Manager/Senior Systems Engineer, SAP - ABB Business Management Systems 2000 - 2002

System Integrator - ABB Automation Systems ABB Vasteras, Sweden 1998 - 2000


SAP R/3: Project Management, Finance, Sales & Distribution, UNIX System Administration, Microsoft, Oracle, Adobe Acrobat, Photoshop, Salesforce, Microsoft Office Suite, MS Project, Jira


Master of Science, Civil Engineering, Chalmers University of Technology, 1997

Certified SAFe 4.5 Agilist, 2018 Certified Scrum Master, 2017

Certified Internal Quality Management Systems Auditor, ASQ

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