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Project Manager Desktop Support

Clermont, FL
October 23, 2018

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Strong leader with ** years of experience in project management and 24 years of Information Technology experience, has a strong passion to deliver all projects from conception to completion, values transparency, ownership, process, and professionalism and help drive these core competencies with my teams. Currently studying for the PMP certification.


Skilled in: Project Management, MS Project, SharePoint, Change Management, Office 365, Excel, Word, PowerPoint, Visio and others. Experience with ServiceNow: specifically CMDB, CI Records, Change Control, RITMS, Data Analysis. Vulnerability Management for Cloud and On-Premise, Communication, Written and Verbal, Vendor Management, Healthcare Construction

Knowledge of: Waterfall, AGILE, SCRUM, Kan Ban, Cloud Hosting Services, Business Intelligence and Analytics, IT Project Management, Change Management, Risk Management, Creative Project Processes, Process Management, Project Finance Management, RHEL, Stacked Applications, Vulnerability Management, Chef Automate

Certified In: Scrum Fundamental Certified, Certified Prosci Change Management Practitioner, Microsoft Certified Professional, (Plan to Sit for the PMP Certification 11/14.)

Work Experience

Walt Disney World: Lake Buena Vista, FL 02/2018 – 10/2018

Senior Project Manager (contract position)

Lead all efforts related to an enterprise-wide vulnerability management project with 10K+ On-Premise nodes and 7K Cloud Nodes.

oManaged and tracked project budgets, burn down charts, and QA issues throughout development and release for the projects assigned. Interpret client needs into workable backlogs with estimations, budgets, and timelines.

oCoordinated and enhanced internal and external resources, working with teams that include system engineers, developers both on and offshore and other related stakeholders. Prepared detailed work breakdown documentation of milestones, as well as retrospectives and feedback that help improve the team. Microsoft Project administrator and built out entire product suite.

oFacilitated daily Kan Ban daily stand ups and develop custom work flow.

oProvided status reports to executive leadership, provided in-person updates to executive leaders, stakeholders, etc.

oChange Management

Adventist Healthcare: Altamonte Springs, FL 08/2011 – 02/2018

Project Manager (includes time with Florida Hospital)

Enterprise-wide project manager

Worked closely with clients as project manager on scoping, defining:

oStatements of work, RACI, Communication Plan, Risk Management Plan, WBS, and other key project artifacts

Communicated status reports and milestones to key stakeholders.

Worked directly with remote teams (developers, QA testers, BA’s, etc.) to assign resources, managed time, and controlled budgets, etc.

Managed up to 90+ project team members

Change Management

Followed a Waterfall workflow to deliver all projects scopes on-time and within budget.

Utilized Microsoft Project online for project team collaboration, Issues/Risk Tracking and reporting

Held position as Technical Business Analyst with Florida Hospital

University of Kentucky: Orlando, FL 06/2005 – 05/2011

Information Technology Director/Senior Associate Department Administrator - Dept. of Anesthesiology

Managed and executed business development activities for IT and other company business lines. Provided executive leadership over internal company-wide IT infrastructure including Anesthesiology Residency training compliance, desktop management.

Managed a team of fourteen IT professionals responsible for all corporate and local office systems, including applications, data center, servers and storage, PCs, and telecom. Reported to the COO.

Managed enterprise-wide projects related to inpatient and outpatient care, new EMR, new LIS, new Anesthesiology billing system, etc.

oExecuted and controlled the scope of work, managed the project schedule to meet the deadlines, developed client relationships, and provided consultation on best practices for medical user experience.

Was the subject matter expert for implementing a new project management suite using Microsoft Project, that tracked financial statuses of all projects and provided detailed insight into department wide P&L. Also tracked and reported all Planned Hours, Hard and Soft allocation of resources and scheduled hours by day for each resource.

oTrained all departments on the proper utilization of the new system and tracked any issues or efficiencies gained from the new tool.

Triple Crown Computers: Georgetown, KY 07/2003 – 05/2005

Chief Information Officer

Awarded over 25 network security bids

Awarded Server/Desktop support contracts for 15 firms

Strategic Planning and Strategic Initiatives

New Business Intake Analysis Advisor

Harvard University School of Public Health: Boston, MA 11/1998 – 05/2003

Held the following positions: Associate Director of IT, Unix System Admin, Helpdesk and Desktop Support Manager

Directed and managed a staff of 23 FTE within

oDistance Learning, Desktop Support and Helpdesk, Web Development, Media Services and Instructional Computing Services

Project Management for multi million dollar projects. For example:

oYear 2000 Compliance

oMedia Infrastructure redesign, including a remote monitor control room

oDeveloped Automated user account

oDeveloped Helpdesk Support Ticketing System

University of Kentucky: Lexington, KY 04/1996- 10/1998

Systems Analyst/Network Engineer

Maintained and Support for Anesthesiology Professional Billing System

Implemented first campus-wide Client/Server environment

oSolution provided distributed applications and file/print services

Key contributor for site web development

Administered and Managed University Intel Servers, etc.

BJ&M Associates: Lexington, KY 08/1994- 03/1995

Systems Analyst/Network Engineer

Supported Electrical and Mechanical Engineering

oSystem Administration

oNetwork Administration

oTelecom Administration


Kentucky College of Business

BA in Business Administration - Management

Harvard University

Foundation of Leadership Training Program Certification

Sullivan University

Associate Degree - Computer Science

University of Phoenix

Advanced Management Training Program Certification

PMP Certification (In-Progress)


Microsoft Certified Application Specialist - License: 7255945

SCRUM-study - Accreditation Body for Scrum and Agile

Scrum Fundamentals Certified - Cert: 615958


Prosci Certified Change Management Practitioner

METI & iSTAN Simulation Course Certification

Metiman & iSTAN Basic and Advanced Course


Certified Citrix Administrator

Dell & Apple Certified Technician


1. Education Research: Evaluating the use of podcasting for residents during EEG instruction

2. Virtual Field Trip Course Tool / Immersive Panorama Kit

3. The Use of Podcasting to Supplement In - Training Exam Review Session

4. Anesthesia Resident Training in Neurophysiologic Monitoring Utilizing the Human Patient Simulator

5. The Use of a Wiki to Enhance Anesthesiology Resident Education

6. Education Research: Evaluating the use of podcasting for residents during EEG instruction: A pilot study

7. Neurophysiological Monitoring Simulation Using Flash Animation for Anesthesia Resident Training

8. Evaluating the long-term retention of a multidisciplinary electroencephalography instructional model.


9. Neurophysiological monitoring simulation using flash animation for anesthesia resident training. Neurophysiological_monitoring_simulation_using_flash_animation_for_anesthesia_resident_trai ning

10. Can Anesthesiologists Identify Lumbar Discopathy in MRI's That Would Indicate ESI?

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