email@example.com 501-***-**** 1010 Raymond Dr, Conway, AR 72034
Summary Performance driven executive with a demonstrated history with a record of proven success working in the diagnostics and laboratory industry. Energized strategic thinker determined to achieve growth and development for team success while attaining business goals and objectives. Skilled in business alliances, customer service, sales, business development, operations, and strategic planning. Skills Supervisory experience
Customer service focus
Sound knowledge of good laboratory
Skills in vendor management
Marketing and promotional
Ability to make independent judgments and to
act calmly, quickly and logically in a crisis
Ability to keep team motivated
Contributes to team effort by accomplishing
related results as needed
Skills in managing costs
Excellent oral communicator
Unique problem-solving approach
Proven ability to manage and coordinate
multiple projects in a fast-paced, highly
Experience Operation Manager 07/2011 - Current
NEXUS DIAGNOSTIC LABORATORIES
Review operational key business and expenses to identify problems, concerns, and opportunities for improvement in order to provide advice and direction to team members and supervisors to achieve operational goals.
Prepare reports as required.
Support the operation in implementing company programs by working directly with all team members to execute action plans that meet operational and organization objectives. Responsible for hiring, orientation, evaluations, and time-keeping along with payroll. Be a model of compliance and always follow and enforce policies and procedures of Nexus Diagnostic Laboratories.
Collaborate to increase revenue while controlling operational costs. Identify trends and forecast the needs of the laboratory. Monitor and evaluate inventory ordering and supply levels
.Proven time management skills and a strong attention to detail Communicate clearly, concisely and accurately in order to ensure effective laboratory operations.
Engaged with team members, patients and clients to develop relationships to understand the needs that they communicate.
Operation Manager 03/2001 - 06/2011
American Esoteric Laboratories Little Rock, AR
Supervise the operational activities of outreach lab. Resolved client inquires and operational issues in atimely manner by consulting the regional manger or corporate.
Ensured the laboratory is compliant with corporate,state and federal regulatory requirements. Responsible for all staffing of the departments andmonitor overtime and production schedules. Responsible for client billing along with patient billing. Hires, trains, assigns, prioritizes and schedules work. Assesses performance and gives feedback. Counsels or disciplines, as needed
Bachelor of Science: St. Vincent School of Radiology May 1987 UNIVERSITY OF CENTRAL ARKANSAS Conway, Arkansas
Associate Degree: Liberal Arts Aug 1985
FLORIDA STATE UNIVERSITY Tallahassee, Florida
High School Diploma 1980
Mount St. Marys Little Rock, Arkansas
Arkansas Chapter-Alzheimer's Association
St. Joseph School Bazaar 2018