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Customer Service Manager

United States
October 22, 2018

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BRENDA BRUCE 501-***-**** 1010 Raymond Dr, Conway, AR 72034

Summary Performance driven executive with a demonstrated history with a record of proven success working in the diagnostics and laboratory industry. Energized strategic thinker determined to achieve growth and development for team success while attaining business goals and objectives. Skilled in business alliances, customer service, sales, business development, operations, and strategic planning. Skills Supervisory experience

Customer service focus

Human resources

Sound knowledge of good laboratory


Skills in vendor management

Marketing and promotional

Ability to make independent judgments and to

act calmly, quickly and logically in a crisis


Ability to keep team motivated

Contributes to team effort by accomplishing

related results as needed

Skills in managing costs

Excellent oral communicator


Unique problem-solving approach

Proven ability to manage and coordinate

multiple projects in a fast-paced, highly

professional environment

Experience Operation Manager 07/2011 - Current


Review operational key business and expenses to identify problems, concerns, and opportunities for improvement in order to provide advice and direction to team members and supervisors to achieve operational goals.

Prepare reports as required.

Support the operation in implementing company programs by working directly with all team members to execute action plans that meet operational and organization objectives. Responsible for hiring, orientation, evaluations, and time-keeping along with payroll. Be a model of compliance and always follow and enforce policies and procedures of Nexus Diagnostic Laboratories.

Collaborate to increase revenue while controlling operational costs. Identify trends and forecast the needs of the laboratory. Monitor and evaluate inventory ordering and supply levels

.Proven time management skills and a strong attention to detail Communicate clearly, concisely and accurately in order to ensure effective laboratory operations.

Engaged with team members, patients and clients to develop relationships to understand the needs that they communicate.

Operation Manager 03/2001 - 06/2011

American Esoteric Laboratories Little Rock, AR

Supervise the operational activities of outreach lab. Resolved client inquires and operational issues in atimely manner by consulting the regional manger or corporate.



Ensured the laboratory is compliant with corporate,state and federal regulatory requirements. Responsible for all staffing of the departments andmonitor overtime and production schedules. Responsible for client billing along with patient billing. Hires, trains, assigns, prioritizes and schedules work. Assesses performance and gives feedback. Counsels or disciplines, as needed

Education and


Bachelor of Science: St. Vincent School of Radiology May 1987 UNIVERSITY OF CENTRAL ARKANSAS Conway, Arkansas

Associate Degree: Liberal Arts Aug 1985


High School Diploma 1980

Mount St. Marys Little Rock, Arkansas

Activities and


Arkansas Chapter-Alzheimer's Association

St. Joseph School Bazaar 2018

References Lisa McDonald-CEO-Reach Diagnostic Partners-501-***-**** Jamie Golleher-Area Director-Hologic, Inc-501-***-**** Russell Gay-Chief Strategic Officer-BioPlus

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