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Customer Service Sales Representative

Clermont, FL
October 22, 2018

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State of Florida 2004-Present

• Promoted policies and regulations within Hazard Mitigation Grant Program and Public Assistance

• Managed planning, evaluating, monitoring, budgeting and payment accountable.

• Assist in developing Federally Funded Agreement.

• Oversaw reviews for submitted applications for project feasibility, implementation strategies, to conformance with federal criteria, policies and regulations.

• Communicated orally and written with Federal Emergency Management Agency.

• Solved Hazard Mitigation issues for Federal and Local Government

• Travel as assigned, because of declared or non-declared disasters. Call Centers 1997- 2004

• Six years’ experience in call centers as Sales Representative and Customer Service

• Increased sales by inbound and outbound calls for Time Share

• Provide customer service to internal and external customers, to meet quality standards for services, and evaluation of customer satisfaction.

• Utilized all available information to choose either to reserve rooms or restaurants, requested room service.

Hospitality 1984-1997

• Orchestrated as a Housekeeping Manager all aspects of Housekeeping Department:

• Planned and implemented: interviews, training, scheduling, and inventory, and purchase orders, inspection of rooms, exterior and interior.

• Communicated written and oral with other Head Departments, and assist other department within the hotel as required.


• Oversaw and directed housekeeping and laundry daily activities.

• Planed and prepared work schedules in advance to time cleaning of rooms and synchronize with the Front Desk.

• Solved customer services needs and complaints.

• Provided cleaning materials and new items by purchase order to, ensure employees have the proper tools to perform necessary job activities.

• Provided proper orientation and training with new employees for awareness of policies and procedures.

• Skills in using computer software programs and operating general office equipment

• Knowledge Federal and Local Government software

Knowledge Microsoft Office 365, Windows 7 and Windows 10.

• Trained people in Hospitality and Local Government

• Managed people 50-125 in the Hospitality field

• Good Organizational, communication and people skills

• Solved issues by researching the facts and listening. WORK HISTORY

1. Senior Management Analyst, September 24, 2004 to Current State of Florida – 2702 Directors Row, Orlando, Florida 2. Outbound/Inbound Sales Agent, Customer Service Agent, Reservationist Call Centers 1997- 2004

• West Gate Lake-Times Share, Sales Agent, Turkey Lake, Orlando, FL

• West Gate Lakes Call Center, Customer Service Agent, Turkey Lake, Orlando, FL

• Universal Studios Call Center, Customer Service Agent, Orlando, FL – 3. Hospitality Management 1984-1997

• Comfort Inn Suites, Irlo Bronson Highway, Orlando, FL, Housekeeping Supervisor 1980-1984

• Holiday Inn International Airport- Assistant Executive Housekeeper 1984-1993

• Assistant Living and Retirement, Winter Park FL, Executive Housekeeper-1993-1995

• Howard Johnson Fountain Park, Orlando, FL- Executive Housekeeper 1995-1997 EDUCATION

• Gainesville High School - Gainesville, FL,

High School Diploma: 1977

• Herzing College, Winter Park, FL,

Some College in Computer Science-1999

Some College in Federal Emergency Management


• Awarded as Employee of Month State of Florida and Hospitality field

• Promoted within State of Florida and Hospitality field CERTIFICATIONS

• Certified -Ault Education Teacher-Santa Fe Community College- 1979

• Certified in Hospitality Management –Mid FL Tech, Orlando FL -1984

• Certified in Basic Computer Skills- Mid FL Tech, Orlando, FL -1986

• Several Certifications in the Field of Federal Emergency Management, 2004-2017.

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