Sign in

Customer Service Manager

Belem, Para, Brazil
October 23, 2018

Contact this candidate



Cover Letter

Dear Recruiter, Good morning.

My name is Diego, Brazilian, 32 years old, married and without children. I am sending my resume for consideration. I am looking for new challenges and experiences, I have availability and will above all else. I have a bachelor’s degree in information systems and a postgraduate in Systems Analysis. With about 8 years of experience working in companies with IT.

I am currently working in a large Brazilian bank as an assistant manager and I am a freelancer working and providing IT consulting, ITIL v3 Foundation, ISO 20000 and SCRUM Fundamentals Certified, basic knowledge in Java and SQL, also have an intensive English course. Currently studying for CompTIA A+ and CompTIA Network.

My experiences are helpdesk, technical support, IT service management, support for internal and external customers, create and obey SLA's, create and maintain a database of known errors, troubleshoot problems avoiding incidents, preventive and corrective maintenance reducing risks, administration (Linux and Windows), virtualization of environments, remote support, stakeholder requirements analysis, creation of diagrams with UML modeling for developers, maintenance of databases with backup / restore, SQL queries, procedures, queries and triggers.

I am looking for new challenges, to work with what I like and to be happy. I am Brazilian and here things are very difficult, much corruption and violence in the streets, and I need quality of life and safety for me and my family.

I look forward to discussing my qualifications further and can be reached by email at or by phone at +55-91-981******, and also my skype is Thank you so much for your time.

Regards, Vasconcelos Diego

Personal Profile

Full name: Vasconcelos, Diego.

Address: 333, arterial 5a ST, Apartment 1501 B6, 15th floor, Ananindeua-PA/Brazil. Zip code: 67140-709.

Phone: +55-91-328*-****.

Mobile: +55-91-981**-****(WhatsApp), +55-91-991**-****.



Work in IT as a system analyst or IT support specialist, put into practice all theory and knowledge acquired in the undergraduate and the obtained certifications, seeking not only my professional growth, but also the organization that I am part, being efficient in achieving the goals.

Qualifications Summary

Bachelor’s in Information Systems.

oCESUPA – PA/Brazil, 2007.

Specialization in Systems Analysis.

oUFPA – PA/Brazil, 2009.

Professional Background

EBI Informatica:

oJul 2003 – Jul 2006.

oTrainee: Maintenance of computers and printers, software installations, customer service, network support.

Art Farma LTDA:

oJul 2006 – Jul 2007.

oTrainee: Maintenance of computers and printers, software installations, customer service, network support, server configuration, helpdesk, technical support.

oJul 2007 – May 2011.

oSystems Analysts: Employees training, administration of systems, server and network, management reports, requirements analysis, SQL queries, procedures and triggers, DB backup and restore, UML modeling, environment virtualization, remote support.

Bradesco SA:

oMay 2011 – Sep 2018

oBank officer: Customer service, payments, transfer, deposits and banking services in general, manager assistant.

Soft skills

Teamwork, encouraging people and participating in the pursuit of goals.

Good communication skills.

Proactivity in problem solving and decision making.

Positive attitude, facing tasks with high esteem, as an incentive, not as problems or difficulties.

Organized, prioritizing tasks and managing time.

Ability to learn, gain new knowledge alone.

Hard skills

Portuguese: Native.

English: Intermediate.

Spanish: Basic.

Java: Basic.

SQL: Intermediate.

Python: Basic.

R: Basic.

Wordpress: Basic.

VirtualBox: Advanced.

Office package: Advanced.

Microsoft Windows: Advanced.

Linux: Intermediate.

UML modeling of diagrams: Intermediate.

IT Service Management: Advanced.

Quality of IT services: Advanced.

Extracurricular Activities

Mount and Maintenance of computers.

oOct – 2002.

Logic to programming.

oDec – 2002.

Linux LAN and Systems Administrator.

oJan – 2010.

ITIL v3 Certification.

oNov – 2017.

ISO/IEC 20000 Certification.

oJan – 2018.

UML modeling.

oFeb – 2018.

Database and SQL.

oJun – 2018.

SCRUM Fundamentals Certified

oSet – 2018.

Professional and Personal References

EBI Informatica: Vitor Alves, +55-91-991**-****.

Art Farma Ltda: Reginaldo Souza, +55-91-325*-****.

Bradesco SA: Lucas Guerra, +55-91-303*-****.

Contact this candidate