Belmont, MI 49306 E-mail: firstname.lastname@example.org
High performing, Program Manager and Human Resources professional with proven record of successfully leading cross functional teams and managing multiple large-scale projects. PMP certified Project Manager with experience leading large corporate wide projects; strong experience in contract negotiation and vendor management. Human Resource leader with experience directing global compensation, talent management, benefits, and human resource operation functions while leading global human resource team. Customer focused with proven ability to effectively solve problems and execute with a strong dose of tenacity and operational excellence.
Celanese Corporation, Dallas, Texas
Senior Manager Operational Excellence, Project Manager May 2017-Present
Reporting to the Vice President of Supply Chain, responsible for managing strategic Supply Chain high value projects. Program Management, along with Product Management and Sales, represent the three focal points of Celanese’s business strategy. High performing program manager consistently sought out to manage company’s strategic projects.
Lead and created first Global Program Management Career Framework that provided career path structure for all project managers. With the support of VP Program Management, operationalized Program Management Global Career Framework company wide. Project results demonstrated leadership strength and innovative creativity.
Lead Phase I of Medical Technology End-to-End Capabilities and customer expectation project. Phase I was to understand, identify, and document Celanese’s capability to meet supply contractual agreements with Medical Customers. Medical capability was identified as a strategic imperative of the Celanese EM business.
As part of a merger and acquisition, integrated the new acquired SO.F.TER Group into Celanese culture, SAP systems, and corporate processes. The scope of this project included all SO.F.TER’s US and Mexican locations.
Successfully implement a newly designed configuration process for the company’s SAP software to support the newly acquired Footwear business. Due to the success of this new design and configuration, the process is now being implemented in future product development and sample processes.
Went live with Italian M&A Integration into Celanese as planned, where the scope was significant larger and more complex, and skilled support resources were scarce. In spite of the challenges, customers’ orders and shipments were at 92% of normal in first month, and at 100% in month two. Hyper-care support was ended 60 days into the integration…30 days ahead of the original plan.
BISSELL Homecare Inc., Walker, Michigan Aug 2000 – May 2017
Director – HR Compensation, Benefits, and Operations Oct 2013-May 2017
Lead and managed the BISSELL’s compensation and benefits agenda, designing solutions that meet the business needs and ensure the day-to-day is executed accurately and efficiently. Oversight of health and welfare, fringe benefits, total compensation programs, and Human Resource Information system integration to enhance controls, reduce risk, and maintain compliance. Partner with senior leadership and HR generalists on specific requests for information outside of basic inquiries to drive better decision support across the enterprise. Define and shape the employee experience by delivering value-added services to increase credibility and strengthen HR’s position as a strategic partner to the business.
Designed programs to attract, retain and motivate a highly skilled workforce while ensuring compliance with governmental regulations, ACA reporting/filing, internal equity and competitive pay structures.
Responsible for global compensation programs including both broad-based and executive compensation programs. Administered compensation programs making sure total rewards were comparable to the competition and compatible with the organization’s mission and strategy. Partnered with Legal Department and Finance in preparing materials for HR and Compensation Committee of the Board.
Administered BISSELL Benefit Plan Committee with a quarterly performance and compliance. Fiduciary responsibility for maximizing the Company’s long-term retirement fund, activities and attendant liaison with trustees, legal advisors, and actuaries. Achieved plan health of 91% of lifetime income score with 96% participation rate.
Directed all HR systems and integration initiatives, benefit and compensation plans, payroll administration, and data reporting/metrics/dashboard, which supports a population of 1000 employees globally. Aligned compensation program with staffing, performance management, and succession planning processes driving more effective use of the organization’s salary, merit, incentive and equity award budgets.
Focused on designing the benefits and wellness strategy above benchmark in plan design and contributions. Controlled budget increases each year at 3%-5%, well below industry standard while encouraging results-based wellness and incentivizing employees to take better care of themselves and establish a relationship with their Primary Care Physician and improve wellness
Performed a Request for Proposal (RFP) for Benefit Carrier. Effectively negotiated an additional $115,000 retention credits for the 3-year plan.
Successfully led the selection and implementation of Oracle HCM system including Open Enrollment with user acceptance testing, file loads, data cleanup, sequencing, integration with ADP payroll, ADP Time/Attendance/Leave, ADP Talent Acquisition system, and the Talent Management/Compensation system.
Associate Director – HR Operations Jan 2010-Oct 2013
Responsible for operational activities across the human resources function globally including system strategy, integration, and administration; process excellence; project leadership; and metrics and analysis which has led to more effective decision support on human capital management initiatives. Manage the global performance management, talent review, and data integrity for approximately 1,000 employees in 12 countries located in North America, Europe, Asia, and Oceania.
Established and led the global talent review process that culminates in an annual talent review to the Board of Directors. The annual talent review process results in actionable plans for training and development activities and has led to future planning regarding retention, career development, and talent acquisition.
Led the evaluation, selection, and implementation of a global Human Resources Information System (HRIS) to provide one database of record and establish effective decision support for human capital management across the globe. Automated several key processes (Employee Self Service, Manager Self Service, and Onboarding) to reduce errors and eliminate waste.
Revamped BISSELL’s performance management process to incorporate 90-day reviews, individual development plans, goal setting, mid-year reviews, and 360 reviews to accompany the annual performance review, greatly enhancing accountability, supervisor associate communication, results, and impact.
Working directly with the executive management team, created important metrics/analytics that provide effective decision support to the organization (rolling turnover, 9-box metrics, succession planning information, etc.).
Established and facilitated BISSELL’s first performance management calibration process globally, creating an on-demand reporting capability which tracks progress and distribution daily for executive management.
Effectively managed the vision, purpose, and strategy of HR systems and processes. Clearly communicated expectations and accountabilities, including what success looks like and how it will be measured.
Successfully migrated US Associates from HRPerspective (ADP HR module) to a new global HRIS system.
Received recognition for the tangible value created and real impact delivered in the 2010 business year.
Manager – Business Application Systems Development & Support Aug 2000-Jan 2010
Responsible for establishing goals and assigning and directing work for 10 direct reports while managing multiple strategic projects/requests simultaneously with minimal direction. Planned large programs, scheduled and prioritized projects, and directed the development of detailed work plans, budgets, and schedules for all assigned projects. Utilized PMBOK processes, metrics, and reporting to communicate and ensure project goals and internal/external customer expectations were met or exceeded. Excellent persuasion and project management skills to drive cross-functional teams for program success.
Lead selection, development, and support of BISSELL’s business application systems; EDI, ERP, A/R, Marketing Funds, Sales Reporting, RF/WMS System, Order Management, CRM, HR Applications, Transportation & Forecasting Systems, and PLM system. Assisted the Director of IT in the annual capital budget planning, yearly IT Plans & Goals, and ensured alignment with corporate and line of business goals and objectives. Rated & ranked potential projects based on business strategy, return on investment potential and maintain/break/fix.
AMWAY CORPORATION, Ada, Michigan 1988 - 2000
Responsible for the design and implementation of the corporate intranet solution, including job postings, want ads, and organizational changes. Specific accomplishments included:
Established and administered the Intranet change process procedure.
Project Leader in the development of the Idea to Market web site.
Developed a rumor control site for human resources during corporate restructuring, allowing employees to ask questions, voice concerns, confirm rumors, and solicit feedback.
Ensured the stability and growth of the Intranet architecture, including hardware and software.
Received Performance Recognition Awards for the Intranet redesign and for developing new site.
EDUCATION AND PROFESSIONAL DEVELOPMENT
MBA, Marketing, Western Michigan University-Haworth School of Business, 2009
B.S., Management Information Systems, Kettering University (formerly known as GMI Engineering & Management Institute), 1994
BISSELL’s Chairman’s Award, 2012
BISSELL’s “The Best There Is” – June 2005 and September 2008
PMP Certified (2003 – current)
Inforum Executive Leadership Program, 2016
Michigan State University (MSU), West Michigan Supply Chain Management Certificate Series