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Administrative Assistant Executive

San Tan Valley, AZ
October 20, 2018

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Nancy D. Spraggins

Cell: 480-***-****

OBJECTIVE: Secure position as an Executive Secretary / Administrative Assistant utilizing my vast experience in administration, medical, sales, marketing and customer service.


Work well without supervision

Ability to prioritize and remain focused on the essence of an issue

Excellent with customer support services

Skilled at learning new concepts quickly while working well under pressure

Type 84+ WPM on Mac & PC

Proficient in Microsoft Office (Word, Excel, PowerPoint), Concur, TruCare, Outlook, Email, Internet, PeopleSoft, DataServe, Banner Medical Record Portals Access, Optum Portal, AHCCCS PMMIS, Cornerstone, Microsoft Office Document Imaging, Nuance PDF Converter, Arizona Health-e Connection Portal, Impact Pro, SharePoint, FileMaker Pro, WordPerfect, Photoshop, Multi-Line Phone Systems.


1/13 – Present Bridgeway Health Solutions/Health Net of AZ/AZ Complete Health Tempe, AZ

Administrative Assistant II for Quality Management Department & Accounts Payable / Finance Department

Assist to Director of Quality Improvement, Calendar / Meeting Scheduling, Arrange Travel, Expense Tracking, Arrange food for meetings, Communication Hub, New Hire Onboarding (request office space, equipment, programs, system access, etc.), Prepare Meeting Info Packets and take Minutes

Long Term Care (LTC) Quality of Care Concerns: Log, Issue Tracking Number, Open File, Add necessary templates to file, Request Medical Records following HIPAA Regulations, Receive/Scan/Save Medical Records to file, Close file by logging results & sending necessary communications, Prepare Monthly Reports for Quality Improvement Committee and Quarterly Reports for AHCCCS

Accounts Payable (11/2012 – 1/2017): Process Invoices (log, acquire approval, apply proper coding), Process New Vendor Paperwork, Prepare Monthly Accrual Spreadsheet, Communicate with Vendors & Paid Consultants, Prepare Manual Check Requests

3/09 - 06/11, 2/12 – 1/13 Office Team Chandler, AZ

Temporary Administrative Positions

Receptionist, answer phones

Created PowerPoint presentations

Reviewed timecards, pulled specific information into Excel spreadsheet

Created new accounting system training manual and assisted with the transition

Database entry

Document Designer - Organize/Type/Format Government Proposal

4/02 – 02/12 Best Approach Publications Mesa, AZ

Executive Assistant to V.P. of Sales & Marketing/Co-Owner

Compiled and sent marketing material to prospective golf course clients

Orchestrated contracts for new business contacts and opened new jobs

Managed Spa, College/University, Domestic and International Golf Course Databases

Managed regional new product and off-season mailings

Facilitated customer inquiries and provided quality customer service

Tracked email campaign activity

7/99 - 2/02 Action Entrances, Inc. Tempe, AZ

Office/Service Manager, Public Relations Specialist, Human Resources Assistant

Scheduled and dispatched commercial automatic door repair service calls

Responsible for effective communication through switchboard

Maintained relationships with customers and suppliers

Developed promotional materials and databases of target customer groups

Prepared joint-pay agreements

Tracked weekly production reports

10/97 – 7/99 U S Business Interiors of Arizona Phoenix, AZ

Executive Office Administrator

Supported: President/CEO/Owner, Vice President of Sales, Sales Staff

Receptionist, multi-line phone

Collected data, prepared weekly reports using Excel

Coordinated office supplies and services

Customer Service

Data entry: placed order

Project coordination: tracked shipping, received material, set installation schedule

8/89 – 1/97 Carborundum Corporation, Microelectronics Division – R&D Phoenix, AZ

Executive Administrative Assistant


o Division General Manager / Manager of Marketing and Strategic Development

o Manager of Contract Programs and Marketing

oManager of Laboratory Facilities

o Manager of Health, Safety and Environmental Quality

o Manager of Worldwide Sales

oManager of Finance

oManager of Human Resources

Established office services for new company (i.e. office supplies, office machines, coffee and catering)

Developed policies and procedures for new division

Evaluated and Purchased office equipment, office supplies

Established filing systems

Created color presentations for potential customers, employee manuals

Backup receptionist

Coordinated meeting and travel arrangements for executives

Member of Emergency Response Team – office space & clean room laboratories

Co-authored award-winning safety program – 3 Star Rating on first attempt

Organize/Type/Format Government Grant Proposal (DARPA) – Awarded

Taught MS Word

5/87 – 6/89 Salt River Project Tempe, AZ

Administrative Assistant

Supported Industrial Hygiene & Fire Protection Department - Loss Control Division

Assisted in developing computerized hazardous waste tracking program by collecting “cradle to grave” reporting of all hazardous materials used throughout the company

Scheduled Self-Contained Breathing Apparatus (SCBA) training

Answered phones, opened mail, Typed correspondence

2/82 – 2/87 Ramada, Inc., Corporate Headquarters Phoenix, AZ

Executive Assistant to:

Senior Vice President – Reservations

Senior Vice President – Management Contracts

Senior Vice President – Real Estate

Vice President – Real Estate Sales

7/79 – 12/81 State of Oklahoma Oklahoma City, OK

Executive Administrative Assistant - Oklahoma Department of Pollution Control

Administrative Assistant - Oklahoma Conservation Commission – Federal Programs

Administrative Assistant - Oklahoma State Department of Health – Water Quality Service


8/09-10/10 Medical Billing and Coding Bryan College Online

8/06-5/09 Horticulture Program Mesa Community College

8/77-12/79 Business Administration Central Oklahoma State University

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