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Customer Service Administrative Assistant

Location:
Arlington Heights, Illinois, United States
Posted:
October 19, 2018

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Resume:

Sandra Novelli

ac7fof@r.postjobfree.com

***-***- ****

Administrative Assistant/Customer Service/Call Center/Jr. Buyer

• Administrative Assistant with extensive experience working for all levels of management.

• Several years Customer Service experience receiving 80 to 100 calls per day.

• Five years plus as Assistant Buyer-Expeditor in purchasing areas.

Several years’ experience as an Accounts payable clerk.

• Proficient at Word, Excel, PowerPoint, Outlook, Typing of 65-70 wpm.

• Utilized problem solving abilities to assist customers with various issues.

• Excellent verbal, written and interpersonal communication skills.

Work Experience

October 2014 through Present Caregiver to Elderly Parents.

Randstad Staffing - 1 year assignment at Career Education as Inquiry Response Coordinator

October 2013 to October 2014

•Processed 400 to 500 calls per day on manual dial team.

• Exceeded quotas as to number of students that were transferred to admissions.

•Customer service skills required to work with potential students to get them interested in attending universities.

Dial America - Call Center in Oakbrook, Illinois

Customer Service/Call Center May 2012 to March 2013

• Handled hundreds of calls. Activation and troubleshooting for credit cards.

• Problem resolution for explaining different types of credit cards and resolved lost card issues.

• Upsold higher grade credit cards.

TelePerformance USA

Customer Service/Call Center/Account Care

2008-2011

• Permanent position as a call center/customer service representative which entailed handling of 150 calls per day.

• Activated hundreds of credit cards per day including trouble shooting various issues such as lost cards, past due accounts.

• Upsold products to protect accounts, and sold Account Care.

• Various Administrative duties supporting call center managers and supervisors with call center statistics, and kept track of attendance.

Various Temp Services to include Robert Half, Snelling, Manpower Professional.

2005-2008

•Long term Administrative Assistant positions for local fortune 500 companies including Motorola, GE, Sears and Proctor and Gamble, National Board of Pharmacy.

• Other contract position to include Jr. Buyer at Proctor and Gamble using Sap and AS400.

• Worked on various team projects such as processing of thousands of purchase orders and contracts.

•Processed freight bills.

•Two year assignment as accounts payable clerk at a Manufacturing company, duties to include matching invoices, freight bills.

•Experience as a Sales Administrator in a manufacturing environment.

• Sales support and Customer Service in a manufacturing environment.

• Duties to include spreadsheets, coordinating meetings, travel arrangements, customer service,

• Created customer quotes, processed new orders, and tracked and reported on lead times and ship dates.

Jovan Cosmetics Beecham Cosmetics

Executive Administrative Assistant/Junior Buyer

Bensenville, IL

1993 to 2005

• First 4 years at Jovan worked as Customer Service Representative processing orders, trace/track shipments, processed drop shipments, expediting materials.

• Extensive interaction with outside vendors and internal accounting departments

• Released blanket purchase orders and updating levels of inventory.

• Issued over 300 purchase orders per week, rescheduling and rebuying.

• Directed assistant to Vice President of Procurement, 2 managers, and 8 buyers.

• Participated with internal teams to develop and standardize process.

• Processed and traced all vendor invoices, contacted personnel at various organizational levels to gather information and prepare reports.

• Other duties to include purchasing and customer service duties such as processing credits, researching and resolving problems.

Additional Work Experience

MetLife Insurance

Administrative Assistant

Schaumburg, IL

• Reported directly to Vice President of National Contracting and CEO.

• Completed heavy volume of weekly and monthly reports.

• Assisted Office Manager in various projects.

• Functioned as Administrative Assistant to Customer Service department handling all administrative work for 20 call center representatives.

• Contacted personnel at various organizational levels to gather information and prepare reports.

• Performed accounts payable, expense reports, customer service and travel arrangements.

Reported monthly and quarterly information to New York office.

Education: William Rainey Harper College

Micro Train Computer Learning Center –

Other Positions to include over 5 Years Accounts Payable duties. Also several years of purchasing assistant and Junior Buyer positions that are not listed on my resume.



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