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Customer Service Administrative Assistant

Arlington Heights, Illinois, United States
October 19, 2018

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Sandra Novelli

***-***- ****

Administrative Assistant/Customer Service/Call Center/Jr. Buyer

• Administrative Assistant with extensive experience working for all levels of management.

• Several years Customer Service experience receiving 80 to 100 calls per day.

• Five years plus as Assistant Buyer-Expeditor in purchasing areas.

Several years’ experience as an Accounts payable clerk.

• Proficient at Word, Excel, PowerPoint, Outlook, Typing of 65-70 wpm.

• Utilized problem solving abilities to assist customers with various issues.

• Excellent verbal, written and interpersonal communication skills.

Work Experience

October 2014 through Present Caregiver to Elderly Parents.

Randstad Staffing - 1 year assignment at Career Education as Inquiry Response Coordinator

October 2013 to October 2014

•Processed 400 to 500 calls per day on manual dial team.

• Exceeded quotas as to number of students that were transferred to admissions.

•Customer service skills required to work with potential students to get them interested in attending universities.

Dial America - Call Center in Oakbrook, Illinois

Customer Service/Call Center May 2012 to March 2013

• Handled hundreds of calls. Activation and troubleshooting for credit cards.

• Problem resolution for explaining different types of credit cards and resolved lost card issues.

• Upsold higher grade credit cards.

TelePerformance USA

Customer Service/Call Center/Account Care


• Permanent position as a call center/customer service representative which entailed handling of 150 calls per day.

• Activated hundreds of credit cards per day including trouble shooting various issues such as lost cards, past due accounts.

• Upsold products to protect accounts, and sold Account Care.

• Various Administrative duties supporting call center managers and supervisors with call center statistics, and kept track of attendance.

Various Temp Services to include Robert Half, Snelling, Manpower Professional.


•Long term Administrative Assistant positions for local fortune 500 companies including Motorola, GE, Sears and Proctor and Gamble, National Board of Pharmacy.

• Other contract position to include Jr. Buyer at Proctor and Gamble using Sap and AS400.

• Worked on various team projects such as processing of thousands of purchase orders and contracts.

•Processed freight bills.

•Two year assignment as accounts payable clerk at a Manufacturing company, duties to include matching invoices, freight bills.

•Experience as a Sales Administrator in a manufacturing environment.

• Sales support and Customer Service in a manufacturing environment.

• Duties to include spreadsheets, coordinating meetings, travel arrangements, customer service,

• Created customer quotes, processed new orders, and tracked and reported on lead times and ship dates.

Jovan Cosmetics Beecham Cosmetics

Executive Administrative Assistant/Junior Buyer

Bensenville, IL

1993 to 2005

• First 4 years at Jovan worked as Customer Service Representative processing orders, trace/track shipments, processed drop shipments, expediting materials.

• Extensive interaction with outside vendors and internal accounting departments

• Released blanket purchase orders and updating levels of inventory.

• Issued over 300 purchase orders per week, rescheduling and rebuying.

• Directed assistant to Vice President of Procurement, 2 managers, and 8 buyers.

• Participated with internal teams to develop and standardize process.

• Processed and traced all vendor invoices, contacted personnel at various organizational levels to gather information and prepare reports.

• Other duties to include purchasing and customer service duties such as processing credits, researching and resolving problems.

Additional Work Experience

MetLife Insurance

Administrative Assistant

Schaumburg, IL

• Reported directly to Vice President of National Contracting and CEO.

• Completed heavy volume of weekly and monthly reports.

• Assisted Office Manager in various projects.

• Functioned as Administrative Assistant to Customer Service department handling all administrative work for 20 call center representatives.

• Contacted personnel at various organizational levels to gather information and prepare reports.

• Performed accounts payable, expense reports, customer service and travel arrangements.

Reported monthly and quarterly information to New York office.

Education: William Rainey Harper College

Micro Train Computer Learning Center –

Other Positions to include over 5 Years Accounts Payable duties. Also several years of purchasing assistant and Junior Buyer positions that are not listed on my resume.

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