Sign in

Customer Service Technician

Garden Grove, California, United States
October 19, 2018

Contact this candidate



Phone: 714-***-****


Operations & Environmental Controls Technician


Advanced technical leader with 15+ years’ experience developing and implementing complex software systems. Skilled at translating end-user requirements into design specifications and managing support teams to ensure seamless integration and providing top-tier customer service.

Technical Skills & Abilities:

Technical troubleshooting & system recovery

Quality Control & Inspection

Advanced hardware design & software configuration

Systems implementation & control integration

Environmental systems monitoring

Employment History:

CBCS, Garden Grove, California 2010-Current

Operations Administration-Computer Tech 2004 - 2008

Environmental and Lighting Control implementation, including monitoring center management and computer controls

Testing and monitoring of lighting, heating, and air-conditioning systems, including advanced troubleshooting Customer/Client Service with clients/technicians

Environmental Control Systems modifications to comply with all standards and regulations. Providing Technical/Customer Service to clients.

Developed proposals for new client acquisition, including technician oversight

RC Electronics, Yorba Linda, California 2000-2004

Computer Technician

Accountable for ISO*9002 system implementation, including SATA and SCSI testing

Responsible for training and overseeing employees, including test procedure and standards development

Test station setup and repair

Linksys 2000

Customer Service Associate

Provided top-tier customer support

Road Warrior International 1996-1999

Computer Technician

Hard drive assembly, including design specification and QA testing

Warehouse inventory & asset management

Designed and implemented procedures for improved Quality Control

Developed training & development protocols, including assembly flow chart


Southern California Institute of Technology Anaheim, California

Computer Technology/Electronic Technology


Computer / Monitor Repair / VCR Repair

Certified Electronics Technician - AC 26026

Microsoft Certified Engineer

Contact this candidate