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Manager Service

Watford City, ND
October 14, 2018

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Brandy Lee Gurule

*** **** ******* ******

Butte, Montana 59701-1627


Objective: I desire a position in the hospitality industry that will further my current experience, and enhance my capabilities, while offering new challenges in benefit to my employer, customers, and coworkers.

Work Highlights:

Exercise composure in high stress situations

Organized and efficient

Express strong leadership skills

Qualified in staff training and recruitment

Proficient in complex assignments

Defining project priorities

Strong at facilitating and delegating tasks

Outgoing, self-starter, and direct communicator

Work Experience:

Denny's May 2010-May 2016 Butte, MT/ Great Falls, MT

Server and Manager

Satisfied all customer requests; relayed food orders to kitchen and serving counter staff for timely fulfillment Presented and displayed food and beverage dishes, utensils, and linens using trays, and serving carts Stocked service stations per each shifts requirements Cleaned and sterilized dishes, utensils, cooking equipment, and appliances

Tallied, and verified guest checks and presented them to customers; retrieved and completed point of sale operations for services rendered

Supervised and coordinated dining-room staff; engaged in providing courteous and prompt service to guests

Resolved customer complaints with ease and proficiency

Arby’s September 2007-October 2016 Butte, MT

Shift Manager

Investigated and resolved customer complaints regarding food quality, service, and overall accommodations. Supervised food preparation methods and conducted quality control of serving portions and garnishes, and monitored presentation of all food items served, ensuring compliance of proper packing, service, and presentation techniques per corporate policy.

Coordinated training assignments for cooking personnel securing effective economical use of all food and beverage items served assuring strict time-preparation methods and policies were followed.

Scheduled staff hours and assigned duties. Scheduled and received food and beverage deliveries, inspected delivery contents in order to verify product quality and quantity.

Organized and directed worker training programs, resolved personnel problems, interviewed and hired new staff, and evaluated employee performance throughout the facility.

Albertson’s February 2007- December 2010 Butte, MT


Obtained and received merchandise, totaled bills, accepted payments and made change for customers in retail store.

Stocked shelves, counters, and tables with merchandise. Set up advertising displays and arranged merchandise on counters and tables to promote sales.

Answered customers' questions concerning location, price, and use of merchandise.

Removed and recorded amount of cash in register drawers at the end of each shift.


Montana Tech of the University of Montana 2010-2012 Butte, MT

Sentinel High School 1997-2001 Missoula, MT

References available upon request.

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