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Desktop Support

Location:
Portland, Oregon, United States
Salary:
$22+
Posted:
October 15, 2018

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Resume:

Kameron R. Stewart

ac7d1g@r.postjobfree.com

541-***-****

Summary:

Field Service Technician with the working knowledge of electronics to a wide variety of assignments through the application of technical concepts, practices and procedures

Performed Break/fix on Cannon, HP, Lenovo, Ricoh, Lexmark, Xerox (TCN obtained), Asus, Dell Printers, Laptops, Desktops, and Servers

Performs routine duties in the electronic, mechanical, electromechanical, or optical areas

Calibrates, adjusts, tests, and maintains equipment, components, devices, or systems

Responsible for complex logical and physical network issues, and accountable for security, design, enhancement, maintenance, and support of the County's new and existing network infrastructure. Install maintain Cisco Switch and Routers as well as Installation and hardware/software deployment for Honda, Chrysler, Providence, Peace Health

Education:

Bachelors Degree, Quantitative Studies, City University Bellevue, WA

Bachelors Degree, Computer Science, DeVry, Chicago, IL

Associates Degree, Indiana Tech, Merryville, In.

Training:

New Horizons Beaverton, OR

Network+, Security+ and A+ Certs.

Risk Management Training (USCG Military) Project Management Training Program, Seattle WA

Skills:

Completed A+; Net+; Security +; Training

PC Bench Tech Hardware engineering repair and Installations

Intro to Python assist

Level 4 Senate Field Tech, WA & OR

MS Windows thru Win 10 Cust.,/client engineer

EU Support

Network hardware support

Installation and management of Network HW/SW

Troubleshooting and management of HW & SW

Systems Administrator

CAT5/6, NIC and Hub Installation, Testing and management

Customer/Client Desktop analysis engineer

Ability to work independently/customer and client direction

Department of Justice A+ Installer

Network Server storage maintenance and installation.

Professional Experience:

Barrister Global Services Inc. Jul 2011 – Present

A+ Elite Field HW/SW Manufacturing / Validation Engineering Support Tech

Sr. Desktop Support Engineer, 5 years' experience to supporting multiple locations from Bremerton, WA to Salem, OR

Strong MS Windows 7 & 10, strong MS Office and Office 365 knowledge, Active Directory and basic networking sills, event and incident ticketing systems knowledge, via Remedy and Service Now

IT Asset Management, Hardware – Software, and electronic peripherals tracking, repair, and installation

Responsible for complex logical and physical network issues, and accountable for security, design, enhancement, maintenance, and support of the County's new and existing network infrastructure

As per dispatched daily Headquarters on call support maintaining workstations, peripherals, installation of Servers, hardware/software, upgrades, migrations and support client instruction, knowledge of and reviews, asset management, H/W S/W Ops.

Performing installation of hardware, software, hardware diagnostics, maintenance, and repairs, including multi-vendor maintenance with customer and onsite satisfaction and asset management and RMA’s as additional areas of responsibility

Supervisory customer interaction while performing repairs, and installations, etc.

On-call as required, with willingness to travel and conduct training as needed, excellent interpersonal and relationship skills, and an innovative approach to problem-solving

Performs routine duties in the electronic, mechanical, electromechanical, or optical areas

Calibrates, adjusts, tests, and maintains equipment, components, devices, or systems

Works from written or verbal instructions

May operate equipment; perform limited amount of troubleshooting and well-defined problem identification; perform calibration and alignment checks, reporting data in prescribed format

Responsible for Installation and removal of hardware and software for US Senate Offices from Seattle, Washington to Salem, Oregon Level 4 Security access

Required but not limited to but including the following units: HP Pavilion 23 Desktop and PC, Ricoh Printers, Acer Servers AR238F2, Acer Server AW200H, HP PCI Server repair, HP 630 Laptop, Samsung Pro Express Printers, Samsung Laser-jet Printers, HP Office Jet Printers, HP Laser-jet 4600 Printer, Xerox Printer, HP ProLiant Servers, Dell PowerEdge Servers, and HD’s just to include a few.

Accepts trouble reports including such activities as: handling system installation and configuration, printer systems, fundamentals of security, installing third-party software and documentation of hardware/software logs and operating procedures.

Provides excellent customer service to computer users.

May direct and distribute work each day by checking queue of tickets and assigning the incidents and/or moves/changes to the relevant Team members. Coordinates Moves, Adds, and Changes to support complex LAN&WAN networks, including configuration, training, installation, maintenance, support and documentation of hardware/software logs and operating procedures.

Maintains and secures inventory of all hardware and software.

Supervision Given and Received: Is competent in most phases of end user computing applications to work on own. Typically works under the general direction of the team lead and/or supervision of Manager.

Problem Solving and Decision Making: Analyzes problems and takes corrective action.

Customer Service Skills: Demonstrates professional behavior with all customers at all times. Develops a clear understanding of the customer's needs seeking information through clarifying questions. Maintains clear communications with customers regarding expectations and time frames. Follows up with customers after a problem has been resolved to inform them of any action taken. Sensitive to customer's frustration and responds professionally.

American Intercontinental University Inc. Nov 2008 – Jun 2011

Admissions Enrollment Advisor / Tier 3 Tech Support

Desktop support for students and teachers

Assisted in Active Directory implementation, pushed software updates via SCCM, mobilized student records, and assisted private and personal information via desktop software for support of educational and background software

Ensured clients understand required documentation, software training via webinar, technical analysis of client needs and support of integrated desktop migration for educational and institutional needs

Possess analytical skills necessary to solve complex software and hardware problems



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