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Business, Analyst

Atlanta, GA
October 11, 2018

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Atlanta, GA ***** 404-***-**** (M)

Areas of Expertise

Excellent communication and comprehension skills

Account and Billing Analysis

Computer literate with knowledge of Microsoft (including MS Word, Excel, and PowerPoint)


Great organizational skills

Adjusting and adhering to new policies and procedures at a fast pace

Able to think and make sound decisions in a fast paced setting

Creating and implementing new ideas

Ability to prioritize and multi-task

Running and Auditing Data

Capable leading individuals to a successful life

Time Management

Synopsis of Achievements

Credit and Account Services- Most Improved Award Q3 2017 I-Chat

Certificate of Completion- Young Professional Network Mentorship Graduate 2017/2018

Certificate of Completion Harvard Manage Mentor:

Process Improvement

Career Management

Decision Making

Feedback Essential

Professional Experience

Comcast Smyrna, GA MARCH 2017 – PRESENT

Comcast is the largest cable company and home Internet service provider in the United States, and the nation's third largest home telephone service provider servicing residential and commercial customers in 40 US states and the District of Columbia.

Representative 2, Credit and Account Services (Functional)

Resolve billing issues including transfer adjustments

Ran daily Bad Debt Tool reports and audit the usage of the tool using Excel

Collection agency disputes

Communicate audit results to upper management through written reports and daily emails

Equifax deletion requests and removing blocks on locations

Communicate through a Chat system with sells representative to assist with verifying required documents

Investigate Identity Theft claims on accounts

Verify customer’s identity through a third party called LexisNexis

Discover potential fraud rings and large account balances with suspicious activities

Comcast Alpharetta, GA DECEMBER 2016 – MARCH 2017

Telesales Representative 2/Lead

Made outbound calls to existing customers to check the quality of their service

Assisted with training 2 classes of 20 students each month

Discussed customer’s promotions

Taught new hires how to upsell and be confident in the packages they’re selling

Sell products such as; high speed internet, CDV and/or video service

Trained new hires on the correct format on opening calls and selling products as offered

Assisted with learning the different systems and packages offered to the customers

As I assisted with training I continued to exceed my goal in sale: December: 136.67% January:153.85%

Comcast Alpharetta, GA JANUARY 2016 – DECEMBER 2016

Telesales Representative 1/ Customer Service

Made outbound calls to existing customers to check the quality of their service

Discussed customer’s promotions

Sell products such as; high speed internet, CDV and/or video service

Tracked sales daily while focusing on achieving a goal and gaining results

I exceeded my expectations (100%) multiple times.

February: 147.37%

March: 148.78%

May: 153.49%

June: 134.15%

July: 112.20%

September: 120.00%

October: 160.42%

Chick fil A Restaurant Atlanta, GA JULY 2015 – JANUARY 2016

Founded in May 1946, it operates more than 2,200 restaurants, primarily in the United States. The restaurant serves breakfast before transitioning to its lunch and dinner menu.

Greeted patrons as they arrived in the restaurant

Worked as a team in order to keep food orders organized during the lunch and dinner rush

Operated cash registers

Prepared drinks and occasional food orders

Camp Best Friends Atlanta, GA JUNE 2013- AUGUST 2015

Founded in May 1981. The purpose of the camp is to provide a safe haven for Atlanta’s youth and a place for engagement in wholesome, organized and productive recreational activities.

Worked cooperatively with administration and camp staff

Provided superior customer service and instructed campers in emergency procedures while abiding by organizational policy and procedures

Utilized human relation skills when dealing with officials, administrators, co-workers, parents, visitors and campers

Encouraged camper participation while maintaining facilities and supplies

Planned and implemented educational, recreational and social enrichment activities for campers to enhance their development


Southern New Hampshire August 2018 -Present

General Studies (Specializing in Business Management)

Health & Biological Sciences August 2014

Valley Forge Military College

References Available Upon Request

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