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Customer Service /Sales

Colchester, VT
October 11, 2018

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**** ****** ****

Ironshore, Montego Bay

St, James, Jamaica

Tel –1-876-***-****


Juliet London-McCallum


Able to communicate in Fluent English (writing and speaking). Broad understanding of tight stock management procedures a target orientated individual with the ability to work to set deadlines. Great attention to detail, talent in guest relations management and is motivated to go the extra mile. Highly competent, capable and resourceful events coordinator with good all round experience of event development, management and marketing. Self-motivated, enthusiastic and with a can-do positive attitude with a proven ability to ensure the smooth running of each event hosted.

Looking for a career advancement opportunity with a company that will challenge

My problem solving skills and allow me to further develop my potential.


2009–Present The Atrium Hotel at Ironshore. Montego Bay St James

General Manager/Wedding Coordinator

Inspect hotels to gather information and monitor surroundings and decide what needs to be done.

Communicate with other supervisors to plan large events. May negotiate with managers about whose staff will help with projects.

Make decisions and develop plans for how to manage hotel.

Analyze financial information on computer and create reports for owners.

Handle money and record payments onto computer to allow managers to know how much money is earned daily or monthly.

Identify staffs' actions and evaluate whether it meets hotels' standards.

Estimate the number of rooms needed for special events so as to monitor the number of open rooms when renting to non-event customers.

Answer customers' questions, make them feel at home, and build on-going relationships.

Update what they know about community and help customers understand what they can do in the area.

Schedule work activities and communicate duties and hours to staff. Coach staff on how to do the job and motivate them to finish projects.

Coordinate front desk staffs' work, and build a team environment.

Interview applicants and judge the quality of their skills to staff various positions in hotels.

Perform general physical activities and administrative tasks when delivering mail or answering phones. Coordinate functions and events

2007–2009 Coral Cliff Entertainment Resort & Spa Montego Bay

Restaurant and Bar Manager

Resolve guest complaints, ensuring guest satisfaction.

Implement and ensure the Company Health, Hygiene & Safety Policy is met at all times.

Coordinate with local management in the company to evaluate employees, company performance and efficiencies.

Set policies, operations, create and maintain budgets.

Purchasing food, supplies and equipment, and dealing with suppliers and vendors.

Daily auditing of hotel, bar and restaurant Income

Responsible for overseeing all of the restaurant's operations, which includes hiring and firing staff.

Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.

Maintain complete knowledge and strictly abide the liquor regulations, particularly those prohibiting service to minors, intoxicated persons

Inspect all aspects of the outlet environment ensuring compliance with standards of cleanliness and order and direct respective personnel to rectify deficiencies immediately.

Responsibility for the creation of cocktail menus and Update menu changes on the Point of sale (POS) terminal.

Regularly check storage areas for proper supplies, organization and cleanliness, review sales and beverage costs for previous day; resolve discrepancies with accounting. Track actual against budget.

Conduct pre-shift meeting with staff and review all information pertinent to the day's business. Inspect grooming and attire of staff; rectify any deficiencies.

Inspect, plan and ensure that all materials and equipment are in complete readiness for service; rectify deficiencies with respective personnel.

Prepare weekly work schedules in accordance with staffing guidelines and labour forecasts. Adjust schedules throughout the week to meet the business demands

2005 – 2007 The Event Place. Montego Bay

Manager/Event Planner

Day to Day Operations

Meet or correspond with couple to capture their specific needs,objective and budget

Developing, organizing, planning and promoting a range of large scale events.

Reviewing and sourcing the locations where the event is to be held.

Creating promotional material for the event & distributing it to the target audience.

Arrange security and advice on health and safety issues.

Preparing and managing budgets for the event.

Ensuring adequate staff is available for the event.

Creating a table sales database for all events.

Post event tasks, managing evaluation form analysis, thank you emails.

Identifying opportunities to up sell.

Taking provisional bookings & obtaining written confirmation.

Liaise and negotiate with suppliers such as florists and external caterers.

Assisting with direct marketing initiatives and promotional activities.

Conducting a follow up analysis of events.

Maintaining an inventory of facility & equipment used.

Building good client and sponsor relationships.

Sending out accurate client contracts and ensuring they are signed & returned within appropriate deadlines.

Ensure all wedding arrangements fall within agreed budget

Procure wedding gown designs from boutique shops and present recommendations

Conduct rehearsals as needed

2005–2007 National Asset Recovery Cazourmar Free zone

Quality Assurance Specialist

Monitor calls for Quality and Accuracy.

Coached agents on customer service and job knowledge.

Give daily feedbacks on the quality of calls monitored.

Train new agents before placing on floor

Have conference call with clients overseas on a weekly basis

2003–2005 The Atrium Hotel at Ironshore. Montego Bay St James

Supervisor/Team Leader

Coordinating and Planning with Team Players and Manager

Human Resource Dept. - Hiring employees.

Front Desk Staff - Training

Reservation and Room Division

Responding to guest complaints and request

Increased the number of returning Guest to Hotel

Sales, Purchasing, General Ledgers, Invoicing, Receivables, Supervising Staff and General Office Duties.

2001–2003 Coral Cliff Entertainment Resort & Spa Montego Bay

Front Desk Agent

Front Desk guest services – reservations and room assignment

Switchboard Operations

Daily Auditing of Hotel, Bar and Restaurant Income

Daily Lodgments of Sales

Responding to guest queries and problems

2001 Round Hill Hotel & Villas Hanover

Front Desk Agent

Front Desk Guest Services - reservations and room assignment

Daily reconciliation of sales and cash from Accommodations and Food & Beverages

Switchboard operating

Preparing welcome baskets for VIP Clients

Responding to all guests’ requests, problems, and complaints.


2003 Caribcert Examination Montego Bay, St. James

2003 HCAAP Training Montego Bay, St. James

1995/97 Jamaica Institute of Business Career St. James

Titchfield High School Portland

Certificate in Hospitality (Foundation Skills)

Certificate in Hospitality (Hotel Reservations) (Level 4)

Previous experience in similar Job role or three to five years management experience in small hotels /up-scale restaurant. Experience in Hotel management software and Point of sale software

Diploma in hotel or other related field. Computer Knowledge and experience in MS office, Point of Sales, Inventory and store programs.


Meeting people, reading, and outdoor activities, gardening.


Mr. Denton Campbell JP, Business Consultant, Company Director – Lagoons Montego Bay, Jamaica

Tel (1-876-***-****/953-2605

Ms. Philomena Eberhardt Sale Consultant- The Palmyra Rose Hall St.James Tel (1-876-***-****

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