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Customer Service Medical Billing

Stockton, CA
October 10, 2018

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Cell 408-***-****


Word, Excel, Access

Power Point, Publisher





Medical Records Mgmt.

Purchase Orders

Typing 50 wpm

Electronic/Paper Claim

Medical Terminology

High Level of Accuracy

Medical Insurances

ICD/9 & 10


CRMS Certified

Innovative self-starter

Tactful and Diplomatic

Problem Solving Skills

Excellent Time Mgmt.


Vituity (Formerly Med America) Modesto, CA 06/2016 – 9/2018

Medical Billing Specialist/ Medicaid Eligibility Specialist

Billing for our providers professional services in a timely and accurate manner.

Contact insurance companies and patients regarding invoices for services rendered.

research payments to patient accounts following appropriate payment posting procedures.

Review Accounts Receivable, Collection and Write-Off Reports to determine and take appropriate action on accounts, i.e., set up payment plan or refer account to collection agency

Topcon/Sokkia, Livermore, CA (Randstad) 6-month contract 05/2014 – 11/2014

Sales Support Assistant

Complete management of assigned accounts. Book order and provide shipping schedule to customers.

Manage backlog daily. Ensure orders are shipped on schedule; follow up shortage with Allocators.

Work as a Liaison between Topcon customer and Topcon Internal Cross-functional Teams

Henry Schein Pro-Repair, Livermore, CA (AppleOne) 07/2013 - 02/2014

Lead Customer Service Rep/ ISO Quality Systems Coordinator

Maintained an Excel spread sheet to track, record and assign technicians to repair medical and dental equipment sent in for repairs by Doctors, Veterinarian, Military and Prisons

Create letters using MS word to inform clients that the units in need of repair were not repairable, providing upgrade information, estimates for approval and Status of repairs

Entered all orders into AS400, this was used to research the history of a unit, billing and inventory control

Created and closed purchase orders

Compared Bill of Ladings to shipments received

Created RMA for equipment returned

Daily billing on equipment repaired for all technicians using AS400

Providing new product information to clients in an effort to promote sales

Acosta Sales and Marketing, Aurora, CO 04/2012 – 04/2013

Sales Support Claims Coordinator

Tracked client information as well as shipment information on an Excel spreadsheet

Handle invalid claims, in accordance with deduction management guidelines, through resolution

Create and send repay letter, and follow up with internal and external parties using MS word

Record status of claim and funds available in Acosta claim management system

Researched claims filed by customers and clients on short shipments and short payments

Sprint/Nextel, Lone Tree, CO 11/2011 – 04/2012 Credit Analyst

Provide administrative support in the collections process

Preparing outstanding account reports and gathering credit and/or reference information

Assist in resolution of outstanding invoice problems from past due accounts

Respond to inquiries from customers or external collection resources

2-10 Home Buyers Warranty, Denver CO 12/2009 – 12/2010

Customer Service

Received and made calls to/from Builders, Mortgage Brokers, Title Company, Realtors, etc

Took credit card payments over the phone

Processed home warranties for the New Homes Division

Entrusted with the most complex customer service issues because of exceptional ability to promptly resolve concerns and satisfy customers

SkyWest Airlines, Denver CO 09/2008 – 12/2009

Customer Service Gate Agent

Greeted and assisted all customers in a friendly and timely manner

Issued tickets, assigned seat assignments, checked baggage and, boarded flights

Communicated clearly with ground personnel and flight crews

Calmly handled situations such as cancelled and delayed flights

Creative Touch Interiors 07/2007 – 07/2008

Order Processor

Received orders and input record into the computer using SAP

Prepared tables, spreadsheets and reports in order processing

Researched and adjusted invoice discrepancies

Compiled purchase orders and verified pricing accuracy

Beazer Homes, Englewood, CO 08/2006 – 07/2007

Customer Service Coordinator

Made initial contact with homeowners and schedule inspection appointments

Developed/maintained good rapport with contractors/ensure quality work

Processed billing/pre-authorizations (vendors/subcontractors) in timely manner

Created and maintained filing system for walkthrough/warranty Service paperwork. Professional and ethical representation to customer, employees and subcontractors

Handled all escalation calls

KB Home, Central Valley Div. Sacramento, CA 12/2004 – 7/2006

Customer Service Coordinator

Handled up to 60 calls a day and 35 – 45 written/electronic inquiries from homeowners pertaining to

home warranties

Maintained multiple logs, schedules, claims and reports on a daily, weekly and

monthly basis

Processed claims create Purchase Orders and other related paperwork

Monitored and maintained open claims to assure compliance with FTC


Assisted Customer Service Representatives, Senior Coordinator and Directors

daily with various tasks

Nortel Networks, Santa Clara, CA 12/2000 – 12/2004

Order Account Manager

Created a new reporting format for external and internal customers to track shipping discrepancies and reduced cost by 20%

Generated and distributed biweekly status report on past due orders

Researched and resolved pricing, invoice disputes

Continuously communicated with shipping department to make sure of on time delivery


Business Management/A. S San Joaquin Delta College May 2017

Medical Billing/Coding Admin for Physicians OSC Computer Training School Feb 2016

Certified Reimbursement Specialist (CMRS) American Medical Billing Association Mar 2016

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