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Manager Customer Service

Location:
New Orleans, LA
Posted:
October 06, 2018

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Resume:

Shanota Thomas

Experienced supervising manager

*** ******* **

New Orleans, LA 70131

504-***-****

ac7axv@r.postjobfree.com

EXPERIENCE

NSG, New Orleans, LA Assistant Property Manager

March 2018 - PRESENT

●Conducted background checks of employees and clients.

●Held interviews of potential employees.

●Maintained and distributed schedules and records of employees.

●Maintained employee and client databases.

Hyatt Regency, New Orleans, LA Supervising Manager

December 2017 - March 2018

●Assisted in distributing and creating schedules.

●Managed housekeeping staff by keeping accurate records and databases of employee time.

●Created positive atmosphere fostering teamwork.

●Maintained excellent rate of customer service.

French Market Inn, New Orleans, LA Manager

April 2015 - December 2017

●Maintained and distributed schedules and records of employees.

●Answered customer phone called and reserved bookings.

●Maintained employee and client databases.

●Maintained a quality of care and consistency while assisting customers during reservations.

Cellular Store, New Orleans, LA Manager

2009- 2011

●Greeted transfer and hold calls .

●Builded rapport, listen, clarify and manage conversational flow .

●Managed upset customers conflicts and challenging situations.

●Delivered outstanding customer service.

It’s Fashion, New Orleans, LA Store Manager

2008-2009

●Maintained a neat and orderly workspace.

●Handled petty cash, and other financial attributes for the business.

●Opened and closed store/ Key holder.

●Maintained employee schedules.

Education

O.P Walker, New Orleans, LA High School Diploma

August 1998 -May 2001

SKILLS

Attentiveness to Detail

Clear communication

Ability to use positive language.

Time management

Self-motivation.

Conflict Resolution.

Leadership.

Adaptability.

REFERENCES AVAILABLE UPON REQUEST



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