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Customer Service Manager

Location:
Killeen, Texas, United States
Posted:
January 22, 2019

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Resume:

Tony L. Johnson Sr.

**** ******** **.

Killeen, TX 76549

254-***-****

ac79rn@r.postjobfree.com

EDUCATION

Central Texas College, Associates Degree in Business Management, Expected graduation May 2019 General Dynamics Management Supervisor Course, 2004 United States Army Logistics Management Course, 1995 EXPERIENCE

Dec 16-Present Operational Review Sergeant, Texas Department of Criminal Justice, Gatesville, TX

Inspect all prison departments to ensure that staff are upholding procedures and regulations of the prison system

Present recommendations to the Warden regarding changes that would improve daily operations within the prison

Collaborate with the Field Training Officer to provide initial training of policies and procedures with new staff and refresher training with existing staff

Request, receive, store and inventory required supplies

Additional duties include:

1. Participate in the Honor Guard to include funeral detail of fallen officers and parades 2. A member of the Emergency Response Team to consist of highly trained officers who take prompt action against offenders during emergent circumstances within the regional prison system Dec 15-Dec 16 Correctional Sergeant, Texas Department of Criminal Justice, Gatesville, TX

Supervised 32 Correctional Officers to ensure the prisons' policies and procedures were maintained

Lead training and daily meetings with staff and leadership

Managed daily reports to include staffs' schedule, daily assignments, equipment accountability, and payroll

Conducted employee performance evaluations and disciplinary actions

Assigned correctional officers to duty position

Trained correctional staff on the use of firearms and other non-lethal weapon

Supervised the searching of staff, visitors and offenders

Solved complexed situtations

Feb 15-Dec 15 Correctional Officer, Texas Department of Criminal Justice, Gatesville, TX

Responsible for the care and custody of over 500 offenders through knowledge of and adherence to laws, rules, regulations, and standard operating procedures governing the Texas Department of Criminal Justice

(TDCJ) within a medium security prison system

Enforced policy and practices through contraband searches, scheduled head counts, and moving offenders safely throughout the housing areas

Provided custody and security of inmates housed within the correctional facility to include monitoring and transporting offenders and restraining assaultive offenders

Supervised offenders during various industrial and agricultural operations and provide emergency response when needed

Apr 03-May 13 Brigade Manager, General Dynamics Land Systems, Fort Lewis, WA

Managed 70 employees in order to maintain a fleet of up to 310 Stryker platforms in 2/2 Stryker Brigade and delegated tasks that supported mission priorities

Recruited new hires

Supervised the performance and discipline of 6 Team Leaders, 12 Supply Control Clerks, 51 Wheel Vehicle Mechanics, and 1 Welder.

Supervised the preparation of spreadsheets, expense reports, travel documents and time cards

Conducted daily customer communication and weekly status reports through teleconference calls

Conducted monthly site inspections and ensured that staff was current with mandatory training

Enforced the safe handling, storage, and disposal of hazardous items and materials

Managed the performance of preventative maintenance checks and services on Stryker fleet, forklifts, Field Repair System and other equipment within the Quality Assurance/Calibration compliance

Sustained a zero balance of Authorized Stockage Lists of less than 3% for over a year

Organized warehouse operations to ensure that parts were received, shipped, issued and inventoried in a timely manner.

Managed the operation 7 geographical warehouses throughout Afghanistan.

Monitored all staff training on operating light and heavy material handling equipment.

Constantly seek new ways or ideals to better support the US Army.

Maintained accountability of company property, parts and supplies by implementing weekly, quarterly and yearly inventories as outlined by the Federal Acquisition Regulation

Ensured timely delivery of ordered parts and supplies to customers by priority May 99-Apr 03 Senior Correctional Officer, Washington Department of Correction, Monroe, WA

Supervised offenders in the living, education, work and recreation areas.

Ensure all safety rules and procedures were followed by staff and offenders

Escorted offenders to outside appointments such as court, medical and funeral.

Emergency Response Team Member

Instructor Correctional Officer Academy

Supervised Administrative Segregation offenders

Searched offenders’ housing, work, dining and recreation areas for contraband Nov 89-Nov 98 Logistic Manager, US Army

Responsible for the training and welfare of 32 service members

Organized authorized and non-authorized stock list of 3000 plus lines of automotive repair parts and general supplies

Monitored repair parts, general supplies, and food par levels

Managed the due in/out of parts on hand.

Responsible for the issuing, ordering, storing, inventorying, shipping, returning, adding and deletion of repair parts and supplies

Managed and maintained a zero balance of 6% or less of repair parts and general supplies

Maintained accountability of government property using hand receipts

Rotated stock as required based on expiration dates or a process of last in, first out

Operated all levels of material handling equipment(MHE) from a manual pallet jack to a 10,000lbs fork lift

Load and unloaded flatbed trailers using MHE

Cleaned and ensured area of operation was cleaned to standards daily

Trained soldiers on small firearms

Posted soldiers for guard duty

Performed and supervised mobile patrols

ADDITIONAL TRAINING

Texas Department of Criminal Justice Sergeant's Academy, 2015 United States Army Logistics Management Course, 1995 OFFICE SKILLS

Proficient in Microsoft Word, Excel and PowerPoint



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