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Customer Service Manager

Location:
Easton, PA
Posted:
January 22, 2019

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Resume:

SUMMARY

SKILLS

EXPERIENCE

MARIA WOLDSMIT

ac79rf@r.postjobfree.com

I am a motivated, hardworking, proficient,responsible, positive, reliable and flexible individual with management experience and exceptional people skills. Desires a challenging role as a valuable employee.

Computer proficient

Excel

Microsoft Office

File/records maintenance

Training and development

Quick learner

Reports generation and analysis

Scheduling

Client-focused

Customer service

Weekly payroll

Inventory management

SAP warehouse management

systems

Works well independently

Paperwork coordination

Safety-oriented

WMS distribution systems

Works well independently

Labeling skills

Forsite

Blue Jay

Accellos

05/2018 to 07/2018 Shipping and Receiving Clerk

R.C. Moore Inc. - Pittston, PA

Processed shipments and maintained organized stock shelves. Built and maintained effective relationships with peers and upper management.

Worked as a team member to provide the highest level of service to customers.

Evaluated operational records and made scheduling adjustments to maximize efficiency.

Reported inventory balances and cycle counts in both the WMS systems. Monitored department performance data to identify and avoid potential risks.

Checked drivers in and out

Confirmed and posted receipts

Reallocated orders

Allocated new orders

05/2017 to 11/2017 Shipping and Receiving Clerk

NFI - Mount Pocono, PA

Evaluated operational records and made scheduling adjustments to maximize efficiency.

Unloaded cargo from truck with hand trucks and pallet jacks. Coordinated with freight forwarders to expedite international shipments. Reported inventory balances and cycle counts in both the WMS systems. Scheduling future orders

Checking drivers in and out

Recording damaged items

Organizing priority orders

Allocating pick orders

Confirming and posting orders.

05/2016 to 04/2017 Shipping and Receiving Clerk

Saddle Creek Logistics Services - Pittston, PA

Reported inventory balances and cycle counts in both the WMS systems. Forecasted manpower requirements based on daily workload and company targets.

Stacked and transported all overstock to storage areas. Monitored department performance data to identify and avoid potential risks.

Oversaw scheduling for the day-to-day activities of over 100 transportation employees.

Contacted customers prior to delivery to confirm and coordinate delivery times.

Evaluated operational records and made scheduling adjustments to maximize efficiency.

05/2013 to 03/2016 Material handler and trainer

American Eagle Outfitters - Hazle Township, PA

Cleaned shipping and receiving areas to ensure safety. Packed merchandise into boxes and containers to prepare for safe shipment.

Monitored production deadlines and inventory allocation. Operated equipment with focus on safety and efficiency. Coordinated inventory and cost control programs.

Managed quality control and maintained high customer satisfaction. Drove team performance through effective training, coaching and motivating of line employees.

Helped achieve company goals by supporting production workers. Inspected finished products for quality and adherence to customer specifications.

Worked with managers to implement the company's policies and goals. Adhered to all applicable regulations, policies and procedures for health, safety and environmental compliance.

05/2000 to 03/2011 Store General Manager

Pizza Properties Inc - Bryn Mawr, PA

Managed team of 80+ employees concentrated in Philadelphia area. Kept an eye on building premises for loss prevention and security purposes. Resolved customer problems by investigating issues, answering questions and building rapport.

Received and processed cash and credit payments for in-store purchases. Maintained friendly and professional customer interactions. Performed assigned projects and completed checklists in an efficient and EDUCATION AND TRAINING

REFERENCES

accurate manner.

Exceeded personal sales goals for 3 quarters in a row. Communicated information to customers about product quality, value and style.

Recruited, hired, developed and retained retail talent for the company. Offered direction and gave constructive feedback to motivate team members.

Worked as a team member to provide the highest level of service to customers.

Weekly Payroll

Daily bank deposits

Daily, Weekly and Monthly paperwork of sales generated for corporate office.

Award winning manager with generous bonuses.

Daily store operations including opening and closing procedures Supervising store employees .

GED: general Studies

Liberty High School - Bethlehem, PA

Completed continuing education in general studies. earned credits: Business Administration

Northampton Community College - Bethlehem, PA

Dean's List Honoree 2010

4.0 GPA

2015 CDL certification: CDL Course

AAA Trucking School - Harrisburg, PA

Completed professional development in CDL certification Sharon Wharbourton - 570-***-****

Elliott Rosado - 610-***-****

Gerry Kairis - 570-***-****



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