Customer Service Retail Sales
Resume:
Antionette Brown
Customer service experience ** years
Montgomery, AL 36117
*************@*****.***
Strong communication skills with excellent phone ethics. Retail sales professional in customer service, training and coaching staff, and merchandising. Extensive experience in food preparation, serving, communication skills, and management skills. Customer service specialist with 5+years experience aiding in a busy call center setting.
Focused on exceeding sales goals, customer satisfaction, accountability, exceeding expectations and building customer loyalty.
Willing to relocate to: Montgomery, AL - -
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Alorica-Montgomery, AL
July 2024 to Present
Customer service representative for united Healthcare Customer Service Representative
Edfinancial Services-Montgomery, AL
July 2021 to October 2023
CRD representative
Take inbound and make outbound calls. Handled 80+ calls daily, with duties including setting up new payment plans and aiding helping with financial aide applications. Work with student loan accounts. Provides exceptional customer service while always doing the right thing. Deli-Bakery manager and Customer Service manager
Winndixie-Montgomery, AL
October 2004 to July 2021
36117
l Stocked and replenished merchandise according to store merchandising layouts. l Priced merchandise, stocked shelves and took inventory of supplies. l Alerted customers to upcoming sales events and promotions. l Operated a cash register for cash, check and credit card transactions with [90]% accuracy. l Stocked and replenished merchandise according to store merchandising layouts. l Priced merchandise, stocked shelves and took inventory of supplies. l Handled all customer relations issues in a gracious manner and in accordance with company policies. l Welcomed customers into the store and helped them locate items. l Resolved all customer complaints in a professional manner while prioritizing customer satisfaction. l Strategically scheduled team members to maintain optimal staffing levels at all times. Customer Service Representative
ASK Telemarketing-Montgomery, AL
July 2010 to September 2012
Part-time position: my calls were based on a sales pitch in order to sell merchandise offered. Handled each customer interaction with exceptional customer service. Correctional Officer
Montgomery city jail-Montgomery, AL
May 1994 to November 2001
My duties were, security of inmate and facility, cell searches, fingerprinting, routine rounds, and booking and releasing.
Education
Bachelor in Criminal justice
Colorado Technical University
August 2017
Skills
• MERCHANDISING (10+ years)
• RETAIL SALES (10+ years)
• Retail Management (10+ years)
• Food Safety (10+ years)
• Supervising Experience (10+ years)
• Computer Literacy (10+ years)
• Assistant Manager Experience (8 years)
• Payroll (1 year)
• Leadership (10+ years)
• Baking (10+ years)
• Food service (10+ years)
• Customer Service (10+ years)
• Management (10+ years)
• Stocking (10+ years)
• house keeping (2 years)
• Inventory Control (10+ years)
• Law Enforcement
• Cake Decorating
• Time management
• Supervising experience
• Leadership
• Cash register
• Retail sales
• Merchandising
• Cash handling
• Mentoring
• Communication skills
• Organizational skills
• telephone and Email Etiquette (4 years)
• Attention to detail (10+ years)
Certifications and Licenses
ServSafe
October 2023 to October 2027
Food Handler Certification
Personal Lines License
Assessments
Retail customer service — Proficient
January 2022
Responding to customer situations in a retail setting Full results: Proficient
Customer service — Proficient
February 2022
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills
l Customer-oriented l Active listening skills
l Retail sales l Consistently meets sales goals
l Merchandising l Computer literate
l Motivated team player l POS systems knowledge
l Natural leader
Contact this candidate