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Office Administration, Purchase, Non IT Asset Management, Facilities M

Mumbai Suburban, Maharashtra, India
January 15, 2019

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**/*, ***** *****, ****** Colony, Mulund (West), Mumbai – 400082.

Email: - 022-********, Mobile: 098********

Professional Snapshot:

Post Graduate with more than 25 years of experience in Administration, Facilities Management (Soft Services), Procurement, Man Management, Employee Relations, Employee Engagement, Possess strong interpersonal skills.


•Industrious, self-motivated and ambitious

•Approachable and flexible


•Ready to take challenges


•Graduate in Commerce (B.Com) from Bombay University, India.

Additional Qualifications:

•PGDM in Travel Management from Trade Wings

•PGDM in Human Resource from Welingkar Institute.

Personal Details:

Date of Birth: 07.09.1967

Nationality: Indian

Hobbies: Reading, Listening Music, Traveling.

Languages Known:

Well Conversant in English, Hindi, Sindhi

Professional Trainings:


1)Intercare Limited, Dubai - Cleaning System – Scrubbing, buffing, stripping, polishing, carpet shampoo on Taski Products:

2)Viking Gulf Trading, Dubai - Complete training on Hako & Wap cleaning systems & equipment’s.

3)Continental Trading, Sharjah - Cleaning System – Scrubbing, buffing, stripping, polishing, carpet shampoo on Premiere & Windsor Products.

Work Experience:




No. of Years (Ecommerce Start Up)

Sr. Operations Manager

Sept-15 – Nov 16


Skylark Condominium

Building Manager

Sept 14 – Sept 15


Clean India Group

National Operations Manager

Jan 13 – Jan 14


Marathon Era CHS Ltd.

Estate Manager

Dec 11– Jan 13


Sharayu Motors Pvt. Ltd.

Admin cum Exe. Asst. to CMD

Feb 09 – Nov 11



Sr. BDM Manager

Dec 07 – Feb 09



Key Account Officer

Dec 05 – Dec 07


IDAMA (Dubai)


Apr 03 – Apr 05


Berkeley Taylor plan LLC (Dubai)

Sr. Project Controller

Feb 98 – Dec 01


She Departmental Store (Dubai)

Logistics and Accounts Exe.

Jul 92 –Dec 96


Currently employed: With a listed NBFC Company as a Consultant for Pan India Non IT Infrastructure management and office administration.

Pan India branch Non IT Infra management.

For new branch opening – Identify best suited location and premises.

Discuss and negotiate commercials and lease terms with landlord/stake holders and close the deal.

Discuss/plan with management on sitting arrangement of new branch.

Co-ordinate and prepare branch lay out with appointed fit out vendor.

Discuss and negotiate fit out rates with vendor.

Supervise/Co-ordinate to ensure delivery of agreed quality Fit outs.

Vendor Management.

Procurement of IT and Non IT products/Services.

Office administration.

Pan India facilities management. (An Home services E-Commerce Start Up): Senior Operations Manager (September 2015-November 2016)

Managing Operations for Home Cleaning & Pest Control Categories:

Team handling to achieve set targets, utilization of available manpower in the best way to manage both categories.

Fulfillment of orders on time with quality services

Responsible for Maximum jobs closure % by minimizing cancellations with strong follow up among Customers & Service Providers.

Coordinate with partners and internal setup to ensure that the job assigned are finished on time & operational efficiency is maintained.

Contribute towards the achievement of company’s strategic and operational objectives.

Coordination with central Quality team for Call calibration, quality updates.

Month on month improvement in NPS and Customer Satisfaction scores by providing Quality services.

Escalations management by an expert EMT team to improve quality.

SP/Vendors management by resolving their concerns, conducting RNR to motivate them.

Team engagement activities to keep all employees motivated to create a healthy working environment.

SOP adherence in both categories for smooth transactions and communications with customers and Service Providers.

Stock management, Raising PO as per requirement and Vendors bill payment by raising their Invoices timely.

Regular meetings with City Manager around fiscal planning.

Monthly business performance review to enhance team performance

Coordination with all category managers to resolve category wise ongoing challenges and to make process better to enhance overall business performance

Conduct training for cross functional team members to enhance their knowledge for process improvement and for a clear communications with customers and service providers.

Build a third party vendor management system & Meeting with Vendor/ SP.

Check technical Skills of SP/Vendors.

Discuss with Tech team, whether operation team has any issues regarding booking comments or Customer service.

Responsibilities as Admin Manager:

Oversee support services.

Ensure operations run smoothly within departments such as mail, materials scheduling and distribution, printing and stationary, records management, telecommunications, security, recycling and pantry services.

Ensure contracts, insurance requirements, and government regulations and safety standards are followed properly.

Examine energy consumption patterns, technology usage, and personal property needs.

Plan long and short-term maintenance needs.

Modernize and update equipment.

Answer directives from directors of administration.

Oversee the preparation, analysis, negotiation, and review of contracts related to the purchase or sale of equipment, materials, supplies, products, or services.

Procure sanctions for purchases.

Preparing documents to put out tenders for contractors.

Maintaining cash controls supervising the payroll and personnel administration, maintaining accounts payable and managing office operations.

Approve invoices.

Track budgeted expenses.

Handle the acquisition, distribution, and storage of equipment and supplies.

Preside over disposal of unclaimed property.

Plan and design grounds maintenance.

Develop energy efficiency procedures.

Supervise building's maintenance and facility operations functions like – Housekeeping, Security, Gardening, Pantry Services, Peons, etc.

Plan workspaces.

Oversee renovation and fit outs.

Undertake such other duties and responsibilities of an equivalent nature as from time to time that may be required.

Responsibilities as Operations Manager: (Facilities Management – Soft Services)

Substantial experience within single or multi-site facilities:

To be the key point of contact between the client and each landlord (where applicable) ensuring all relevant people are involved in any estate initiatives.

Experience of managing buildings in excess of 250,000 sq. ft.

Full working knowledge of service charges.

Ensure all staff and contractors are able to successfully deliver the strategic goals of the business by ensuring strong leadership and the implementation of development programs.

Knowledge and understanding basic engineering, HVAC and M&E.

Responsible for the day to day organization of the on-site team and external vendors providing first line facilities support to ensure that all contract service levels are achieved and reported on periodically.

Organize and co-ordinate on-site services and resource requirements to ensure service is maintained to the highest standard in all circumstances: Reception services, Porterage, Mail Operations, Stationery Provision, Cleaning and Security Operations.

Daily co-ordination with vendors and contractors across all key soft service lines including cleaning and security services.

Provide accurate and informative monthly reporting on work order performance, H&S, business critical issues.

Develop monthly/quarterly variance reporting on all operating budgets for each property on a timely basis.

Responsible for financial tracking and reporting to ensure all services are delivered within agreed budgets and service levels.

Oversee the appropriate monthly/quarterly/annual reporting appropriate for the client.

Maintain facilities team training ensuring all training is consistent and all team members are compliant, and competent in all roles and on all equipment.

Drive Operational excellence across the function and meet / exceed expectations on KPI / SLA performance and report as per portfolio to senior management.

Negotiate and manage contractors against pre-defined performance criteria ensuring the best possible standards are delivered.

Manage the HR function for onsite (holidays, sickness, overtime, grievance, disciplinary, training).

Co-ordinate FM best practice with the on-site teams – promote innovation and a proactive approach throughout.

Calculate and compare costs for required goods or services to achieve maximum value for money.

Audit of agreed work as per SLA by staff or contractors has been completed satisfactorily and following up on any deficiencies.

Coordinate and leading one or more teams to cover various areas of responsibility.

Respond appropriately to emergencies or urgent issues as they arise.

Oversee the development and management of the capital and expense budgets by interfacing closely with the client representative.

Overall responsibility for the look and feel of the buildings from a housekeeping/cleaning perspective both internally and externally.

Manage resident club having facilities like, fully equipped Gym, Independent Ladies and Gents Sauna rooms, Squash and Tennis courts and a small Banquet Hall.

HR Recruiter – Free Lance:

Handle mid-senior positions across verticals, PAN India.

Understand the job requirement and searching candidates on Job Portals.

Screen, short-list candidates as per the JD provided by the client

Conduct pre-screening interviews shortlisting candidates for employers to interview.

Schedule interviews, briefing and debriefing candidates before and after interviews.

Inform candidates about the results of their interviews.

Maintain all pertinent applicant and interview data in Excel.

Good knowledge and experience in IT and Non-IT ( FMCG + Manufacturing+ Auto + Pharma + Travel + Media + Retail + Banking etc)

Ability to learn technical information.

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