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Customer Service Manager

Laguna, New Mexico, 87026, United States
January 11, 2019

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* *** *****, ******, *.M. ***** 505-***-****


Goal oriented and motivated to succeed:

Obtained 2 bachelor's degrees while beating stage 4 cancer. Currently achieving a master's degree and ready to get back to work! Fearless. A natural problem solver, professional, highly motivated, loyal, hardworking, detail oriented, dependable, fast on my feet, quick to learn, and positive, but realistic.


Professional Business Communication

Innovation/Troubleshooting problems

Efficiency/Waste Reduction

Teaching/Training/Team Building

Employee Management/Supervision

Organization/Administrative Service


Timeshare Industry: Receptionist/Contract secretary/Telephone sales (cold calling)/Timeshare sales.

As a salesperson, I ended my career in this field with a 40% closing average.

Hospitality/Food & Beverage: ALL Capacities

SPECIALTY Beverage Manager: Proficient bartender and line cook. Improving customer service, reducing waste while increasing revenues, hiring/training new employees, and improving teamwork.

Event Coordination and Organization: ALL Capacities

Planning and coordination of various types of events: entertainment/live bands, weddings, parties, antique/craft fairs, wholesale gem & jewelry shows. Owner/operator Sunny Point Old Tyme Farmer's Market, Branson, MO. (1994-1995) included vendor sales at the Empire Fair (Springfield, Mo.), the Missouri State Fair (Sedalia, Mo.), and retail shop at Six Flags over Mid America (1994-95 season).

AWARDS: Best of Show/Outdoor Commercial at Mo. State Fair, and invited to return to Six Flags over Mid America for a second season.

Cleaning Service Owner/Operator:

Two small cleaning services: Residential, B & B's, and Antique Stores (Hermann, Mo.), and large timeshare operation in Branson, Mo. (Four Seasons).

Secretary/Office Manager/Administrative Assistant:

Contract secretary for Rancho Ruidoso Estates (Ruidoso, NM.)

Office manager for a small telephone answering service and a hot tub sales/rental establishment (St. Peters, Mo.)

C.A.M.P. (Computer Assisted Maintenance Program) System Controller, State Farm Insurance/Administrative Dept.(Elmhurst, Il.)

Secretary of the Guards and Loss Prevention, Lovelace Bataan Hospital, (Albuquerque, N.M.)


Bachelor’s of Arts:

Ashford University/Forbes School of Business, San Diego, CA., USA

Environmental Studies – GPA: 3.87

Education Studies – GPA: 3.88

Masters: Organizational Management (MAOM):

Ashford University/Forbes School of Business, San Diego, CA., USA

Expected graduation: summer 2019


Golden Key International Honor Society

Ashford University Dean's List and Honor roll

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