David Nichols

Wilson, NC *****

435-***-**** ac763s@r.postjobfree.com

Trained computer support professional that is transitioning into a new career path. Has a demonstrated ability to integrate computer skills, customer service experience, and related education to exceed technical, business, and customer requirements and overall company goals. Committed and motivated employee focused on the success of the team, the solutions, the company, and its values, while maintaining individual success.

TECHNICAL SKILLS

Active Secret Clearance

Windows XP/7/8/10

Windows Server 2012 R2

Microsoft Office

Hardware/Software installation

Movie Studio Platinum 15.0

Desktop and laptop systems

Set-up users and policies

Network implementation

Install, configure, upgrade, and troubleshoot vendor neutral systems

Android

Web Design

SEO

Perform post installation configuration

Troubleshooting

TCP/IP configuration

Preventative system maintenance and support

Install and configure client operating systems

Understanding of development, networking, security, and business concepts

Diagnosing software and hardware problems

HTML

Subnetting

AWS

TECHNICAL TRAINING AND CERTIFICATIONS

Carolina Career College, Durham, NC

Certification training: CompTIA A+, CompTIA Network+, Microsoft Specialist: Windows 7 Configuring, MCSA: Windows Server 2012

WORK EXPERIENCE

Capital City Auto, Raleigh, NC October 2018 Present

Automotive Technician

Operate various computerized and electronic diagnostic equipment

Interpret trouble codes and other information from electronic scanners and test analyzers including multimeters

Troubleshoot fuel, ignition, and emissions control systems, to assess issues and inform customers of the details regarding repairs

AutoBravado.com DE Nichols on YouTube, Wilson, NC July 2007 Present

Automotive Technician E-Business Expert

Write and produce YouTube videos about how anyone can increase the life of their vehicle by making vital repairs and upgrades, for fun

Pioneer repair website, maximizing SEO, to inform consumers of car and truck repairs, modifications, and miles per gallon advice

United States Army Reserve, Fort Bragg, NC August 1998 Present

Operating Room Specialist/Surgical Technician

Manage the setup of mechanical structures such as expandable buildings

Setup field electrical systems, and use hydraulic machines

Ensure instrument sterilization is completed to prepare for procedures to reduce or eliminate contamination

Handle instruments, supplies, and equipment during all surgical procedures to assist the surgical team

David Nichols

Pep Boys, Raleigh, NC April 2018 – October 2018

Automotive Technician

Diagnosed and serviced customer vehicles; Performed inspections on all vehicles

Maintained shop area in a clean and orderly fashion

Exceeded customer expectations by providing exceptional customer service in both the parts department and the front sales office whenever necessary

Pridgen Tire and Auto Center, Rocky Mount, NC October 2017 April 2018

Automotive Technician/Diagnostics

Educated customers on the cause of their car troubles based on the interpretation of diagnostic codes

Coordinated and communicated with other technicians to ensure the work being completed was appropriate and as the customer desired

Increased customer satisfaction by working with various vendors to find the best price for the parts needed

Weed Army Community Hospital, Fort Irwin, CA July 2016 June 2017

Surgical & Endoscopy Technician/Sterile Processing Supervisor

Supervised the sterile processing team to make certain that each team member followed proper procedures

Trained new technicians on policies, techniques, and other vital information necessary to complete duties accurately

Precision Tune Auto Care, Rocky Mount, NC January 2016 March 2016

Lead Automotive Technician

Answered customer questions about products, prices, availability, product use and other concerns

Inspected vehicles for evidence to support diagnostic codes

Demonstrated talent for quickly and accurately diagnosing mechanical failures and determining corrective actions

Firestone Complete Auto Care, Wilson NC March 2015 January 2016

Automotive Technician/Mechanic

Confirmed the completion of repairs and resolution of problems by test driving vehicles prior to returning to customer

Gained the trust of customers by providing honest feedback resulting in the increase of repeat business

CCSi, Saint George, UT March 2012 December 2014

Taxi Dispatcher

Dispatched taxis using radio, phone, and computer skills to communicate with customers, drivers, and clients

Coordinated service between the various drivers so as not to overbook a driver in addition to providing clients with an accurate pick up/drop off time

S.O.S Staffing, Saint George, UT October 2010 February 2012

S.O.S Associate

Set up machines to re-pound bullets into shape

Increased efficiency by updating data systems of Allconnect

Stocked shelves, racks, cases, bins, and tables with merchandise at Walmart Distribution Center

ADDITIONAL TRAINING

United States Army Medical Corps

Operating Room Specialist Diploma-Graduated top 10%

EDUCATION

West Jordan High School, West Jordan, UT

Diploma

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