Sign in

Customer Service Security Officer

Charlotte, North Carolina, United States
January 10, 2019

Contact this candidate


Wenjia M. Thomas **** Brixton Ct. Charlotte NC ***05 980-***-****


Obtain a position that will allow me to use the communication, motivation, and leadership skills obtained through 12 years of successful employment in private security and customer service.


Able to analyze current work processes and systems and recommend improvement opportunities to senior management.

Communicates clearly, articulately, and effectively with co-workers and clients.

Able to work in a fast-paced, agile team oriented environment.

Able to apply common sense understanding when instructed to complete a task.

Uses superior time management, organizational, and problem solving skills.

Proficient in Mastermind Alarm Monitoring and Remote Link

Proficient with Microsoft Office applications with a typing proficiency of 40+ wpm.

Practical, operational understanding of CCTV systems, alarm systems, and audio/video equipment.

Professional Experience

Protection Team Shift Supervisor – Iverify Security, Charlotte, NC January 2013 – Present

Acts as Subject Matter Expert for all levels and shifts.

Monitors queues (calls, reports, etc.) and keeps director informed of overall performance.

Reinforces company event processing documents in order to maintain optimum efficiency levels within the monitoring center, the “I”.

Communicates and enforces updated policies and procedures among the Protection Team as relayed by Director and Vice President.

Assists with Call Quality by retrieving and evaluating calls on a weekly basis and provides feedback and or counseling when needed.

Assists with Payroll

Performs all other duties as assigned by Director and Vice President based on company needs.

Site Supervisor– G4S Secure Solutions, Charlotte, NC January 2005– November 2012

Managed a team of 16-30 security officers through daily responsibilities. Administered on-the-job training to new and seasoned officers. Responsible for all scheduling and some pay roll duties, and reported directly to the Site Manager.

Security Officer – Securitas Security Inc., Charlotte, NC April 2004 - January 2005

Responsible for securing all interior and exterior doors, processing new employee ID badges, and providing a safe environment for all employees at a call center for a major mobile phone company.

Security Officer – Barton Security Inc., Charlotte, NC July 2002 – April 2004

Worked as a Bike Patrol Officer at a reputable Community College. Patrolled campus on bike while responding to all emergency situations, securing all interior and exterior doors, and providing a safe environment for faculty, staff and students.


Central Piedmont Community College Charlotte, NC January 2006-January 2008

University of Phoenix AXIA Online April 2010-April 2011

Contact this candidate