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Customer Service Manager

Edmonton, AB, Canada
December 29, 2018

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***, ******** Ave NW, Edmonton, AB T5H 4R8

PH. 780-***-**** or 780-***-**** Email

Dear Sir or Madam:

Re: Office Manager

Please consider my application for a full time position. I have a Baccalaureate Degree in General Studies (BGS) with a major in Psychology and a minor in Business, as well as a Certificate in Addictions Counseling. I have over twenty years of progressive experience in an office environment, including medical and mental health fields, the legal field and ten plus years in various sectors of private industry including retail, banking, not for profit organizations and the federal government. I am currently employed as an Office, Program & Walk Coordinator in a full time position with The Arthritis Society. Although this is a rewarding and diverse position, monetary constraints suggest that this position may not continue.

I feel that my studies have put me in the unique position of being effective and calm in volatile situations and have afforded me many opportunities to assist people and produce positive outcomes. My past experiences as the President of a not for profit organization and leadership and community involvement with the Girl Guides of Canada has been beneficial in these situations as well as with regular employment. I have developed experience with fundraising and supervision of paid staff and volunteers. I am interested in and proficient at maintaining a well run and efficient office and have a good eye for detail and accuracy. I have compassion and integrity and can deal with a myriad of situations calmly and effectively while maintaining confidentiality. In addition, I have experience with many aspects of accounting including payroll, and enjoy new challenges. Prior experiences have included retail and customer service as well as data processing. I have had the responsibility of all customer service, and administrative staff processes such as interviewing, hiring and supervision. Many of my past positions have included computer based research and report and proposal writing. Past experiences have also included customer service sales in person and via telephone and I have been employed at a ladies wear establishment as a sales associate. I previously held a Commissioner for Oaths certification, however let it lapse as it was not recently required to maintain. I would be a great fit with your organization as I have experience with and can fully appreciate many of the requirements involved in the job description.

One of my greatest strengths is my ability to relate to individuals from clients to stakeholders to government officials and I feel that a position such as this can utilize these strengths.

I wish to gain employment in an environment that encourages integrity and the opportunity for continual learning, and feel that an organization such as yours could offer these opportunities. You can reach me by telephone at 780-***-**** or 780-***-**** (cell), e-mail at or by writing to the address above. I look forward to meeting with you at your convenience.

Yours truly,

Leah Paquette

Leah Paquette 780-***-**** or cell 780-***-****,


20+ years of office experience

Bachelor of General Studies

Certificate of Addictions Counseling

Former President of Music Parents’ Association

Brown Owl with Girl Guides of Canada (life time member)

Leadership Certificate

Proficiency certificates in 4 modules of Raiser’s Edge data base system


All of my experiences have become more responsible with very diverse skill sets. Currently, I organize and execute the annual Walk For Arthritis which I have done successfully for the past 5 years. This requires fundraising as well as event planning. I also represent the Edmonton region with presentations and stakeholder meetings; as well as attending partner AGMs and other events. This is in addition to managing the office in all areas including staff supervision (seasonal staff) and volunteer recruitment and management. I also have the responsibility of interviewing and hiring any seasonal staff. My current position involves creating new stakeholder relationships and partnerships and maintaining them. I ensure fiscal responsibility according to and adhering to budgets.

I have experience in customer service and communications, office administration, reception, planning and booking travel, maintaining calendars, technical writing, grant and proposal writing, financial planning, accounts receivable and payable, and monthly reporting. I am also familiar with many data bases and am proficient with Raisers Edge, Quickbooks and Microsoft Office Applications. I am also proficient at organizing meetings and taking and transcribing minutes. I compiled and quantified data and entered information accordingly. I also have experience with designing and printing promotional materials as well as writing editing and “proofing” technical and other documents.

When with Senior Homecare by Angels I made family visits to assess the level of care needed by clients. I assisted clients in their homes with light housekeeping, meal preparation, personal hygiene and/or any other (non medical) help they require

A chronology of my experiences is listed below.


OFFICE, PROGRAM & WALK COORDINATOR (April 2013 to present)

The Arthritis Society

OFFICE ASSISTANT (April 2012 to June 2012)

The Arthritis Society

SCHEDULER (August 15, 2011 – April 2012)

Senior Homecare by Angels

ADMINISTRATIVE ASSISTANT (June 2010 – August 2011)

Taylor Brownlee Personnel – temporary positions

PROJECT COORDINATOR/Office Manager (September 1, 2009 – June 30, 2010)

Movements: The Afro-Caribbean Dance Ensemble

Registered with several employment agencies as a temporary office worker (January 2009 – September 2009)

OFFICE MANAGER (December 2006 – December 2008)

ARCH Psychological Services

OFFICE MANAGER (December 2005 - October 2006)


OFFICE MANAGER (April 2002 - September 2005)

Carol D. Kostynuk Professional Corp.


College of Licensed Practical Nurses of Alberta


Visionary College

LEGAL SECRETARY (December 1997 - June 1999)

Swist & Company Barristers and Solicitors


BGS Arts and Sciences, Athabasca University, June 2005

Certificate of Addictions Counseling, Faculty of Extension, University of Alberta, April 2004

President of the Music Parents’ Association

Brown Owl for the 17th Division of the Girl Guides of Canada

Member of “Take Note”, a women’s musical performance group

Hobbies include music and musical theatre, as well as reading and traveling, aspiring writer

Charitable work such as Habitat for Humanity and the Bissell Centre

Trying new recipes and foods

Leadership certificate – June 2015

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