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Customer Service Assistant

Location:
Ashland, Virginia, United States
Posted:
December 25, 2018

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Resume:

Debra Lusk-Capps

*** ***** *** ******

Ashland, VA 23005

Objective

I am an extremely qualified and detail-oriented candidate searching to utilize my 30+ years of insurance underwriting and underwriting assistant skills to great use. The position that is sought is one that will permit me to make best use of my experience, knowledge, and excellent communication skills for the progress of customer service, potential growth and expansion of the company.

Education

Completed the following classes: INS 21, INS 22, INS 23, Introduction to Insurance, Introduction to General Lability,

Introduction to Claims, and Introduction to Risk Management,

Skills & Abilities

Ability to meet an exceptionally high quality standard of customer service. Strong interpersonal ability with customers, team members and management personnel alike, with very effective written and oral communication. Expert level office management, with proper respect for confidential data. Excellent computer skills and meticulous organizational ability. Exceptional problem solving and critical thinking skills. Familiar and experienced with risk management, with an evolving ability to learn new skill sets. Ability to work hard to meet tight deadlines.

Experience UNDERWRITING ASSISTANT ALLRISKS INSURANCE 12-03-2012 TO 08-23-2017

• Build and bind new business with potential and existing customers.

Process, receive, renew, document and service insurance solutions. Gather research and industry data for use in assessing premiums for new accounts and renewals, Process endorsement requests, send cancellations, and reinstatements in a timely manner. Review applications, Experience Mods, Loss Experience, Loss Control Reports for risk acceptability. Evaluate coverages and perform audits. Complete billing in system and check trans list from carriers' process. Contact and consult agents if additional information is needed to process the claims. Assist the Underwriter as needed and perform all of the duties of the Underwriter when they are unavailable,

UNDERWRITER MID ATLANTIC 04-11-2010 TO 07-13-2012

Process new business for various carriers, process endorsements and process quotes. Analyze client's background, risk factors and other vital statistics. Perform internet research regarding the statistics behind issuing a policy. Perform clerical duties such as filing, documenting and database entry. Contact and consult other agents to secure sale.

UNDERWRITING ASSISTANT OHIO CASUALTY 09-08-2008 TO 03-15-2010

• Process new business through good customer service skills, process and analyze quotes.

Process renewals, endorsements, and loss control reports. Conduct detailed inspections and order MVR's.

UNDERWRITING ASSISTANT PMA INSURANCE 12-03-2001 TO 08-30-2008

Lead U.A. in this position, also provided support for 5 branch offices. Perform duties of supervisor when needed, delegating duties to other assistants. Process new business, quotes, renewals and endorsements. Order MVR's, Run Loss and Loss Controls Reports for risk acceptability. Conduct detailed and extensive inspections.

UNDERWRITING ASSISTANT UTICA NATIONAL INSURANCE 01-10-2000 TO 11-30-2001

Process quotes, process new business connections and processed renewals.

Review applications, Experience Mods, Loss Experience, Loss Control Reports for risk acceptability. Evaluate coverages Perform detailed inspections and order MVR's. Head special projects and provide backup duties to Supervisor.

MEDICARE CLAIMS PROCESSOR UNITED HEALTH CARE 05-20-1998 T0 01-07-2000

• Process claims in a timely manner.

Provide excellent customer service.

UNDERWRITING ASSISTANT HARLEYSVILLE MUTUAL INSURANCE 12-21-1985 TO 11-17-1997

Lead U.A. for this branch office.

Process quotes, renewals, endorsements and new business, Conduct special

projects and complete rate comparison with other companies to provide the best business. Perform backup duties to Supervisor.



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