Achievement- EhP* upgrade and New system setup as a SAP Basis Consultant / SUM upgrade in EhP7 system, installed SAP persona, SAP Fiori, Led a team of 6 people in acheiving great results.

Career Summary

Offering 9.7 years of total IT experience; 7.5 years in SAP as a SAP Basis + Security Consultant, SAP upgrade and system installation, more than 2 years of experience in Networking, Switch and Router Administration, CCNA and CCNP BSCI-1 Certified.

SAP R3, Netweaver and CRM Consultant with 7.5 years of experience. Worked extensively on ECC system setup and upgrades.

EhP7 Upgrade (EhP7 SP12 upgrade)

New System Setup on EhP7

JE2 Java system Un-install

Language installation

Non Dimp system installation

System Un-installation, Generation of Solomon Key, Installed SAP Persona, SAP Memory Management, Deployment of jSAG file, PAT file Creation, Support pack generation for PAT, SAP Component upgrade(DFPS), Namespace Creation, NBWC installation, New Client creation, worked on nwpacktool (sda to sca conversion), Packaging of jSAG-ear to SCA format, SAP-UI component upgrade, worked on SAP Fiori

SUM Upgarde in EhP7 system

XML files Generation,

PAT file Installation (for HCL’s iMRO SQ-Service Qualification),

Adding IMG node in SPRO,

TDOC Web service configuration,

Workflow RFC Creation,

Created new Virtual Machines (SAP system),

Created, deleted, reverted and Maintained the number of snapshots, Monitored VM snapshots

OS user maintenance (sidadm, SAPserverSID, basisadmin),

Schedule windows update

Server restart

SAP user maintenance (SAP*, DDIC, basisadmin)

User creation

Roles creation

Client copy

Upgrade patches

New ERP system installation using the export images (EHP6 SP07, EHP5 SP08, etc)

system export

PAT File generation using AAK tool

Portal user maintenance (administrator, j2ee_admin)

NWCE Java installation / upgrades

jSAG deployment

FMP configuration

FMP user creation

Tanu Arora

Phone: +1-678-***-****/ +1-678-***-****

E-mail: ac71qk@r.postjobfree.com

SAP systems user maintenance

User creation

Handling message routing which are standstill

FTP setup in Netweaver system

EWI jSAG related trouble shooting

iMRO installation, walk through with customer

On site iMRO installation

Attended conference calls with Customer

Lead a team of 6 and 3 people in different projects.

KT given to new project hired people.

Documents created and updated for better understanding of people.

Earlier also worked in administration, maintenance and production support of SAP Servers and new dimension SAP products and technologies.

Also have excellent verbal and written communication skills.

ǁKey Skills ǁǁǁǁǁǁ

~Stakeholder communication ~Risk & Issue management ~Quality Management

~Reporting &Documentation ~Team Leadership

~Troubleshooting

ǁ Knowledge Purview (Technical) ǁǁǁǁǁǁ

Landscape : ECC 6 on EhP7, ECC 6.0, ERP/SAP CRM ABAP 7.0 Database : MS SQL / ORACLE 10.2.0.5.0

Operating System : Windows / HP-UX

ǁ Work Experience ǁǁǁǁǁǁ

Apr 2014 -June 2017 with HCL Technologies Ltd as SAP Basis Consultant Sep 2007-Apr 2014 with Infosys Ltd

Key Result Areas:

Technically Strong in Upgrades and new system Installation/Setup.

Hold a strong hand in Implementation of midsize projects as SAP Basis Consultant (EhP7 SP12 upgrade).

Installed SAP Persona.

Worked on SAP Fiori, SUM Upgrade in EhP7 system.

PAT File creation and Installation,

Deployment of jSAG file.

Worked on nwpacktool (sda to sca conversion), Packaging of jSAG-ear to SCA format

Hand-on experience in SAP Basis and Security Module.

Transport Management Domain (TMS) configuration, note implementation, patch installation, RFC Connection creation and system refreshes etc.

SAP Memory Management, XML file generation

New ERP system installation using the export images (EHP6 SP07, EHP5 SP08, etc)

Comfortable with ECC as well as CRM system environment’s Security.

Technically sound in Roles concept (Creation and modification of single, composite, master and derived roles),user administration, job scheduling(modifying, creating and changing variants), enabling e-mail/sms services(through SCOT),

Highlights:

Successful delivery of iMRO 7.0 service Qualification ǁ Previous Experience ǁǁǁǁǁǁ

Sep’ 07 – Apr’ 14 with Infosys Ltd. India (Bangalore, Pune and Chandigarh) as Senior Systems Engineer. ǁ Certifications ǁǁǁǁǁǁ

Internal Certifications of ITIL ( IT Infrastructure Library) Problem and Change Management- 60 %

Service Desk and Incident Management- 95 %

Release and Configuration Management- 60%

Internal Certifications of SAP:

SAP Basis L1- 90%

ǁPersonal Details ǁǁǁǁǁǁ

Date of Birth : 09th Oct 1986

Nationality : Indian

Religion : Hindu

Languages Known : English, Hindi & Punjabi

Gender : Female

Marital Status : Married

Passport Number : N7320764

Address : 1616 Deerfield Point, Alpharetta, Georgia, 30004 ǁEducation ǁǁǁǁǁǁ

Examination Institution Board/University

Year Of

Passing

Percentage

B.Sc. (Non-Medical) Physics,

Chemistry and Maths

Dyal Singh College

Karnal (India)

Kurukshetra

University. 2007 69.2%

HSC Pratap Public School

Karnal (India)

CBSE Board 2004 69.4 %

SSC

Minerva Public School

Assandh (India) Haryana Board 2002 74.5 %

ǁ ANNEXURE ǁǁǁǁǁǁ

Projects undertaken:

1) Project Name : iMRO

Client: iMRO – HCL’s Industry solution add-on for Maintenance, Repair and Overhaul/Operations (MRO)

Industry: Aviation and Aerospace

Position: Basis + Security Consultant

Environment: SAP ECC and Netweaver

Location: HCL Axon (Noida)

Duration: 3.2 Yrs (Apr 2014-Jun 2017)

EhP7 Upgrade, New System Setup on EhP7, JE2 Java system Un-install, Language installation, Non- Dimp system installation, EhP7 SP12 upgrade, System Un-installation, Generation of Solomon Key, Installed SAP Persona, SAP Memory Management, Deployment of jSAG file, PAT file Creation, Support pack generation for PAT, SAP Component upgrade(DFPS), Namespace Creation, NBWC installation, New Client creation, worked on nwpacktool (sda to sca conversion), Packaging of jSAG- ear to SCA format, SAP-UI component upgrade, worked on SAP Fiori, SUM Upgrade in EhP7 system XML files Generation, PAT file Installation (for iMRO SQ Service Qualification), Adding IMG node in SPRO, TDOC Web service configuration, Workflow RFC Creation, Created new Virtual Machines, Created snapshots, Delete snapshots, Revert snapshots, Maintain the number of snapshots, Monitor VM snapshots

OS user maintenance (sidadm, SAPserverSID, basisadmin), Schedule windows update

Server restart

SAP user maintenance (SAP*, DDIC, basisadmin)

User creation

Roles creation

Client copy

Upgrade patches

New ERP system installation using the export images (EHP6 SP07, EHP5 SP08, etc) System export

PAT File generation using AAK tool

Portal user maintenance (administrator, j2ee_admin) NWCE Java installation / upgrades

jSAG deployment

FMP configuration

FMP user creation

User maintenance

User creation

Handling message routing which are standstill

FTP setup in Netweaver system

SAP systems user maintenance

EWI jSAG related trouble shooting

iMRO installation, walk through with customer

On site iMRO installation

Attended conference calls with Customer

2) Project Name: Syngenta Crops Production Project Client: Syngenta

Industry: Agriculture

Position: Basis + Security Administrator

Environment: SAP ECC and CRM

Location: Infosys Ltd. Chandigarh (worked at Bangalore and Pune locations as well) Duration: 4.4 Yrs (Jan 2010-Apr 2014)

Involved in end-to-end midsize project support, starting from getting user requirements, preparation of blue print, discussion with client, regarding our deliverability, designing phase, development, testing and final production go-live.

SBS- Shared Business Support

(Mar 2010-Sep 2010: 7 months)

Worked on SBS Go-Live project for Syngenta

Creation of new roles/authorization for Cap Gemini & Syngenta internal users Different roles created for internal and external users. Different roles based on diff. company codes and organizational values Authorization assigned, based on different activities to be performed by different teams (FI, MM, SD and PP) More than 50 different roles were created (composite, derived, single and master roles) More than 1800 users were created in nSAP system

Users were assigned with different role profiles

Created users in development, tested their functionality in Test system and transported roles to production system after successful UAT (User acceptance).

Addition of users in Vendor Invoice Management Portal Access provided to Easy Procure with help of NAFTA Procure desk Team Validation of users based on data from Global Directory (GDDB) ICS- Integrated Cropping Solutions

(Nov 2010-May 2011: 7 months)

Supported ICS Go-Live project

Created E-Catt script for user creation (automation of process) More than 470 users were created through E-CATT script in Production system Different company codes and Regions were supported under this New roles were created along with role modification Addition of users in Easy Procure and VIM (Vendor Invoice Management) Portal Current role modification as per user/authorization requirement as per project EP- Easy Procure

(Aug 2011-Mar 2012: 8 months)

Assignment of different cost centres to users in NAFTA systems Modification of roles to add new cost centres, creation of new roles Creation of different Requester and Approver roles for Invoice Management Specific role assignment to internal and external users. Checking the SOD conflicts for existing User IDs for assignment of roles. Running Virsa report, a tool for checking conflicts and for risk analysis. Responsibilities/ Deliverables:

Maintain Segregation of Duties (SODs) and SOX File for R/3 to Support Internal and External security audits in the production system every month.

Running eCATT Scripts.

Strong knowledge of Single, Composite, Master and derive role concepts.

Implementing SAP NOTES as and when required.

Monitoring DB Performance.

Monitoring and troubleshooting Background Job issues.

Over all System administration like applying Patches or any Basis or Security related issues etc.

Support package upgrade

One-Syngenta and TMS-BHSI (Wave 1 and wave 2) Midsize projects.

(Sep 2012-Feb 2013: 6 months)

Responsibilities:

Creation of users and roles, as per client’s requirement.

Movement of new authorization objects(user defined Z Auth Objs) and creation of new roles

Creation of new RFC connections between ECC and other systems (PI and APO systems)

Running and scheduling background jobs

Certificate installation, into the system.

Transport creation and its movement

Note implementation for Password self-service tool GRC.

Printer installation for new job setup

Maintenance of spool lists and recipients

Template role creation for master/derived role concept SAP Security Work Included:

• Working on the SAP systems in defining the Roles and Authorizations.

• Involved in designing the SAP roles, for ECC and CRM

• Hands on Experience on Performance Monitor, User Administration, Spool Administration

• Having experience on Trust Manager for Logon Tickets (STRUSTSSO2), importing certificates

• System Refresh, Enterprise Portal Administration

• Client Administration- Client Creation, Client Copy, Remote Client Copy

• Transport Management System (TMS) configuration

• Strong knowledge of Single, Composite, Master and Derived role concept.

• User Administration and Role Administration- Assigning Portal roles and groups, User mapping

• Working on Syngenta Service Manager (SSM), a ticketing tool by HP

• SPOC for offshore team to deliver all kind of activities and coordinate with client

• Providing daily Basis+Security support for the systems, Troubleshooting and System monitoring

• Analyzing system Errors & ABAP Dumps and taking actions accordingly

• Maintaining System Profiles

• Maintenance of Printers/ Spool Management

• Troubleshooting the TRFCs & QRFCs, using SM58, SMQ1 & SMQ2

• Profile Creation for users in Syngenta, Vendor Invoice Management Portal

• Creation/Modification of user accounts in SAP systems.

• Fire-fighter ID assignment to users.

• System monitoring and health check

• Opening the Client (SCC4) for critical activities.

• Opening the System (SAP Market place) for end users.

• Assignment of roles to the user (after SOD checks) according to SOX compliance.

• Modification of SAP Roles as per the requirement.

• Transport creation/movement in the SAP system (as a Developer).

• Scheduling and running the jobs in background. (sm37 and zbatch)

• Regular Pro-active monitoring for production system.

• Worked on eCATT script for ICS project go-live.(automation of user creation).

• Addition/deletion of users from Vendor Invoice Management (VIM) group.

• Developer access Key/ object key creation from SAP My Market Place.

• Handling of printer issues.

• Worked on TAXWARE Portal, ADP Portal

• RFC destination maintenance

• Creation of Distribution Lists

• SLD configuration, connecting through APO (SLDAPICUST and SLDCHECK)

• Administration of Secure Storage (SECSTORE) for RFC connections

• Maintaining entries in Internet Communication Manager (ICM)

• Installing License through SLICENSE

3) BT (Unilever & Syngenta)

Duration: Jan 2008 till Dec 2009 (2 Years)

# Certification Name Grades/Remarks

Cisco Certified Networking Associate (CCNA) 907/1000 Cisco Certified Networking Professional (CCNP)- BSCI-1 866/1000 Technology Title: Networking

Duration: Jan 2008 till Dec 2009(2 Years)

Role: Level 1, Service Support Engineer (BT- Contractor) Description: Worked in BT (Unilever & Syngenta) - A team of 15, provided round the clock support to BT’s (Infosys’s client) Asia Pacific (APAC) and Africa Middle East Territory (AMET) region. I worked as a Service Support engineer, in a team consisting of 15 people who work for two of the major customer's for BT (Unilever and Syngenta).

Key Result Areas:

Monitoring and maintaining customer networks proactively.(Alarm Monitoring, through SMARTS)

Pick any abnormality viz. non-availability, latency, packet drops & any other performance issues.

Performing first level diagnostics to narrow down the problem.

Liaising with suppliers to locate the exact issue. 1. Fixing and troubleshooting the problem.

2. Monitoring customers network more closely, confirm high availability (up to 99.999) 3. Performing Level-1 technician activities like –

Monitoring Alarms

Checking/updating/raising/working on Incident Tickets for both BT as well as Unilever

Managing WAN links.

Performing configuration change requests raised by customer after checking its needs(consulting with Level 2)

Performing link end 2 end testing, diagnostics and relevant changes in router configures in case of performance issues

Switch Administration VLANS,STP

Router Administration Routing Protocols-BGP, OSPF, RIP, IGRP, EIGRP, Static Routing, Managing WAN/Serial links, Direct Access to Cisco Routers.

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