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Active Directory Customer Service

Calgary, Alberta, Canada
December 23, 2018

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JESSE OWLCHILD Calgary, Alberta, Canada 403-***-****


High impact IT support professional with a record of achievement heightening service delivery and technical performance. Strength in implementing and upgrading a variety of hardware and software and providing outstanding customer service. Diagnostic and analytical skills with a background in the urgent resolution of software and network performance issues. Core Competencies include:

Systems Administrator Active Directory VMWare & Citrix Management DataCenter & BladeCenter Cluster Configuration Management Asset Management Remedy, TSM & Service Desk Patch Management Unix & Linux Management Desktop Support LAN Administration Infrastructure Management Ticket Management Customer Support

Technical Skills

Platforms: windows server 2000 – 2012, Unix, linux, apache, iis, vmware, hyper-v, vsphere

Networking: active directory, tcp/ip, ftp/sftp, lan

Programming: unix, linux, html, visual basic

Applications: ms office, ms project, arcserve, netbackup, geovista, remedy

Databases: sql server

Key Accomplishments

Contractor, Inc.

Initiated a rapid processing billing and client management system that significantly increased productivity. Managed daily hardware and software computer equipment, disclosed system deficiencies and recommended upgrades aligned with the budget.

Baker Hughes, Inc.

Resolved SOX audit issues for 32 remote sites. Managed the SOX Infrastructure audit, streamlined the backup process and media support for equipment and printers; resulting an immediate impact accomplishing a successful SOX audits.

Nexen Inc.

Enabled timely, on budget project completions using tools for replication of standardized systems. Engaged with Project Manager on a variety of assigned projects and delivered recommendations, acquisitions, implementations, and the commission of hardware and software enterprise-wide.

Professional Experience

Contractor Inc. 2016 - Present

Contract, Systems Analyst December 2016- August 2017

Clients: Mackenzie Dental Blue Lake Landscaping Canadian Western Digital

Customer Support: Internal clients communication, responded to technical tickets, resolved day-to-day problems and made process changes.

Application Support: Tested applications, resolved complex problems throughout software development life cycle (SDLC), prepared detailed program specifications.

System Administration: Evaluated applications and systems, presented conclusions and recommendation to IT; played a role in design and development activities, ensured software and system requirements were met.

Baker Hughes Inc.

Contract, Systems Analyst Nov 2013- Feb 2016

Delivered several IT cost savings projects, restructured backup strategy to maximize the media storage space. Created enterprise-wide asset management initiatives, reduced cost for server warranty and software licensing. Executed government audit testing and remediation, minimized server footprint from physical to virtual, and reduced data center size and power requirements.

Installed and maintained Divestco’s Geovista software.

Managed tickets and provided daily client support.

Canadian Sites: managed ArcServe backups, datacenters and migrated servers from physical to virtual.

Accountable for Active Directory, VMware, Hyper-V and Citrix Farm Management.

Supported and commissioned Xerox and HP Printers.

Nexen Inc.

System Administrator July 2010 – Sept 2011

Executed asset management, government audits, and remediation documentation.

Resolved tickets and maintained and supported systems.

Increased overall performance of servers and reduced datacenter footprint utilizing server virtualization.

Windows Server builds on physical servers, blades, and VMs.

Remedy schema development (ticket management software)

Husky Energy Inc.

Contract, System Administrator Aug 2009 - Nov 2009

Successfully implemented payment card industry (PCI) technology on time and on budget.

IBM/Suncor Energy

Contract, System Administration Support Analyst Jun 2008 - May 2009

Chosen replacement for Suncor outsourced staff; managed enterprise-wide infrastructure and support.

Server commission and administration, directed systems, led day-to-day operation.

Improved datacenter efficiency by implementing blade technology.

Project management: participated in planning, executing, and closing projects; achieved project goals.

Ticket management: ensured prompt and seamless resolution.

Related Contract Experience

Shaw Communications Contract Wintel Administrator Aug 2007 - Feb 2008

Customer Support, Wintel Support, Active Directory, NetBackup and server support.

ConocoPhillips Corp Contract, Unix/Linux, Infrastructure Support Analyst Jun 2006 - Jun 2007

Sun Solaris, Red Hat Linux server, NetBackup (EMC/Navisphere), Windows & Sun WorkStation commission.

Windows Server Patching and Hardening.

RHEL 5.05.1 Linux Server Patching and Hardening.

Education and Certifications

Chemical Technology Chemistry, Diploma

SAIT Polytechnic

A+ Training

Certificate of Achievement in Management

Unix Networking Certificate

Computer Networking Certificate

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