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Customer Service Assistant

Location:
Johannesburg, Gauteng, South Africa
Posted:
December 21, 2018

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Resume:

Curriculum Vitae

Of

Mmabatho Rachidi Makwela

CAREER OBJECTIVES

Management Assistant Graduate is looking for a position as an Administrative Clerk in a

Fast-growing firm and further my abilities in office management and to Acquire challenging position in an environment where I can best utilize my skills and education.

PERSONAL INFOMATION

Surname: Makwela

Name: Mmabatho Rachidi

Date of Birth: 1985/01/20

Marital Status: Single

Health: Good

Citizenship: South African

Divers License: Code B (8)

Contact No: 078*******

Physcical Address: 74/75 Nteo Street

Small Farm, Evaton 1984

Email: ac70ww@r.postjobfree.com

LinkedIn: www.linkedin.com/Mmabatho-rachidi-makwela-2b4b5383

LANGUAGES

SKILLS

SOFTWARE

English

Sepedi

Zulu

South Sotho

Leadership

Communication

Cultural aware

Respectful of others

Never give up attitude

Sociable

Negotiations

Ms Word, Excel, Access and Outlook

TIER.NET - HTS module

TE (Therapy Edge)

Excalibur

Traffic Contravention System

EDUCATIONAL BACKROUND

In Progress: New Venture Creation Admin NQF Level 4

Chartall Business College

2015: Management Assistant National Diploma

Sedibeng TVET College

2004: Grade 12 Senior Certificate

MathomoMayo Secondary School

EMPLOYMENT EXPERIENCE

Volunteer M&E Data Capture 2018/09/2 -Present

Witkoppen Health and Welfare Centre

Description of Duties:

Collecting and receiving statistics sheet from all units.

Capturing all stats sheets, GenHIV, HIV TB, Vitals, Paediatrics all and mobiles,

Cervical Screening, Dietician and Social Welfare on EDS Spreadsheet

Filling clinical stats sheets, reporting, printing and

Sorting patients files in numerical order.

Capturing and updating all Tested patients HIV+ and HIV - (all initiated) and transferred patient on Tier.Net - HTS module

Capturing HTS- Community on Tier.Net

Collections Agent 2017/04/02 – 2017/09/30

Norman Bissett and Associates

Description of Duties:

Recovering money from people who have taken loans

Keeping Administrative records up to date

Advising debtors of the possible consequences of non- payments

Handling a Variety of Customer Service

Campaign worked (Tracker Network, West Bank, Capitec Bank, FNB and African Bank

Administrative Clerk / Team Leader 2011/10/28 – 2015/01/15

Total Client Services Limited

Description of Duties:

Leading a team of 4 people and Training new staff members

Capturing of notices on contravention system

Sorting and printing of various documents

Indexing and quality control of all information captured

Handling Enquiries and all Ad hoc General Admin duties

Accepting cash payments from customers

Unloading and Retrieving Clients files from E-Natis System

Debt Collector (Inbound &Outbound) 2010/01/11 – 2011/10/25

Van De Venter and Mojapelo Inc.

Description of Duties:

Recovering money from people who have taken out loans

Handling high volume of inbound and Outbound calls

Follow up clients on previous payment arrangement

Negotiating settlements with clients

Maintaining appropriate and comprehensive records of all clients

Campaigns worked (SABC TV Licence, JMPD Traffic fines, RCS Loans

REFERENCE

Available Upon On Request



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