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Customer Service Manager

Location:
Ladera Ranch, California, United States
Posted:
September 10, 2018

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Shortly after completing business school, Mr Denis Zysman created and became CEO of Paragone, which quickly grew to the top value added reseller for the Apple Newton on the French market. Mr Zysman then joined the largest European financial holding and led the successful acquisition of Mobile Planet and moved in California in 1999 where he attended several IS executive positions for large corporations.

In 2014, Mr Zysman capitalized on his 15 years of IS and management experience by founding Zysco and turning it into one of the most productive mobile computing development center of southern California with more than 35 published iOS Apps on the App Store. Mr Zysman is providing world class mobile solutions for both the consumer and vertical markets consistently ranking in the top 1% of the Apple Store. Experience

ZYSCO, IRVINE, CA - 2005 – PRESENT

Co-Founder

iOS Center of excellence (iPhone, iPad, Apple Watch and Apple TV Development)

• 35 iOS Apps Built and Deployed on the App Store

• Several Apps consistently in the Top 1% of iTunes US rankings

• Expertise in Home Automation and Collaborative Apps

• Websites: PowerHouz, ProPartyPlanner ...

PMO DIRECTOR - QUEST DIAGNOSTICS, SAN CLEMENTE, CA 2015 - PRESENT Built up the the Program Management Office from scratch and in charge of Enabling, Commercial, Customer Service, Logistics, Operation Excellence and Medical Quality.

• Supervising 12 Project Managers and about 50 projects, 500 resources and a $40M budget. Responsible from projects inception to final delivery and consistently maintained a 90% on track record.

• Acting Product Manager for the CRM Dynamics implementation (4,000 seats) and the Customer Service Agent Desktop (800 seats).

IS DIRECTOR - LABCORP, IRVINE, CA 2004 - 2014

CIO Direct Report, managed multiple software and software development teams with up to 60 direct reports.

• Microsoft CRM Product Manager: Initiated and Managed 3 full Implementations (Dynamics 2013) with 3,000+ users cross functions including Customer Service, Logistics and Sales.

• Business Intelligence (BI) Integration of 4 Business Units and Implementation of the Sales and Marketing Online Reports

Denis Zysman

714-***-**** ac6z2h@r.postjobfree.com Ladera Ranch, CA 92694 https://www.linkedin.com/in/deniszysman/

DIRECTOR OF PRODUCT DEVELOPMENT - IGN, IRVINE, CA 2003 - 2004 CEO Direct Report, managed the GameSpy Product Development team with 20 direct reports. Responsible for the eCommerce applications, Marketing Strategy, Internal Software Applications and SDKs. Drove traffic growth up to 25 Million unique visitors/month and over 1 million paid subscribers. IS DIRECTOR - BUY.COM, ALISO VIEJO, CA 2000-2002 Managed the mobile strategy and development team of buy.com. Initiated, built and launched buy.com’s Mobile Websites (http://mobile.buy.com). Negotiations and signatures of the first online distribution contracts with Sprint, AT&T and Verizon. ADDITIONAL RELEVANT EXPERIENCE

• Director of R&D - Workwell Technologies

• Merger and acquisitions - Pinault printemps redoute

• Startup CEO - Paragone

• iSO 9000 Quality manager - Symbol technologies

Education

INSEEC (FRENCH-AMERICAN BUSINESS SCHOOL - PARIS, FRANCE)

• Master of Science, (MS) International Management Marketing Major

TECHNICAL SKILLS

• Microsoft Dynamics (expert level)

• Office Suite (expert level)

• SharePoint (customizations)

• Microsoft Project, CA Clarity, projectmanager.com

• SalesForce, Pega Systems, Oracle

• WindowsOS, Mac OS. iOS

Professional development/certifications

• PMP Certification in progress

• Neville-Clarke certificate BSI (London, UK) - Certified ISO 9000/1/2/3 quality auditor.

• Green Belt Six Sigma Program

• Behavioral Negotiation Skills

• Agile/Scrum Software Development



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