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Customer Service Accounting

Lusaka, Lusaka Province, Zambia
September 08, 2018

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** ******** ***** ****** **** Lusaka LUSAKA PROVINCE ZAMBIA

Phone: +260*********/ +260*********

Email: AND Email:

Professional Summary

Dedicated and skilled Accounting graduate with 3 years of experience at managing multiple projects and consistently meeting deadlines under pressure. Skilled in regulatory reporting, accounting operations, Administrative functions, Customer Service, and tax accounting. Now seeking a challenging and rewarding position where I can add value and aid in the growth of the company as Accounts Assistant

Highlights of Qualifications

Admirable experience in performing bookkeeping activities such as bank reconciliations

Sound Knowledge of financial institution processes

Profound knowledge of clerical procedures and systems

Good understanding of A/R, A/P, bank reconciliations and journal entries

E-Filing of statutory returns

Self-motivated, hard worker, and fast learner

Exceptional ability to resolve all issues as per institution procedures

Familiarity with banking compliances regulations

Remarkable ability to achieve financial objectives

Ability to communicate with customers

Ability to multi task and prioritize it as required

Proficient with Microsoft Office Suite applications and accounting packages

Professional Experience

Accounts Assistant June 2015 –May 2018

One Acre Fund – Kabwe, Central Province

Batch, code and prepare and issue invoices and bills according the guidelines.

Reconcile invoices, bills and verify balances to general ledger.

Participate in Accounts Payable monthly close process.

Prepare payment checks and obtain authorizations.

Administered everyday activities and called various overdue accounts.

Assisted to balance all debits and credits for all accounts.

Analyzed and prioritized actions to eliminate revenue discrepancies or collect balances due

Identified problem accounts, escalated and recommended appropriate course of action to senior management.

Keep track, process and reconcile payments and expenditures, including purchase orders, invoices, statements, checks, refund requisitions etc, in compliance with financial policies and procedures.

Enter all accounts payable invoices that are scheduled to be paid into the system.

Ensure correct approval, sorting, coding and matching of invoices/receipts.

Scheduled activities and prepared all statements.

Reconcile general ledger accounts and records of bank transactions.

Provided assistance to customers to resolve all bookkeeping issues.

Ensured compliance to all internal control procedures for transactions.

Assisted to processing all deposits for customers.

Preparation /filing of statutory returns including VAT, PAYE and NAPSA.

Ensured safety and security of digital and physical accounting files.

Cash flow monitoring and forecasting.

Billing and collections.

Processing petty cash accounts.

Manage customer care hotline to resolve customer concerns.

Data in Charge July 2007 – April 2014

NFCA Chambishi Mine – Kitwe, Copperbelt Province

Create, maintain, and enter information into databases.

Learn to operate new office technologies as they are developed and implemented.

Supervise other clerical staff and provide training and orientation to new staff.

Use computers for various applications, such as database management or word processing.

Communicate with customers, employees and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.

Set up and manage paper and electronic filing systems recording information and updating paperwork, maintaining records such attendance records and correspondence.

Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.

Prepare purchase orders and material requisitions and expedite procurement of materials.


Zambia Institute of Chartered Accountants Licentiate Certificate July 2011

Zambia Institute of Business Studies and Industrial Practice – Kitwe, Copperbelt Province


Performed revenue recognition, analysis and forecasting that improved the speed and accuracy of company’s reporting system by over 30%, by implementing correct authoritative literature.


Mr. Frank Malama

Senior Payroll Accountant

NFCA Corporation – Chambishi Mine


Cell: 096*******


Mrs. Namataa Mayumbelo

Deputy Commissioner

Ministry of Home Affairs


Cell: 097*******


Mr. Lee Nalumino

Logistics Manager

One Acre Fund

Cell: 097*******


Mr. Kenneth Nyirenda

Field Operations Manager

One Acre Fund


Cell: 097*******

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