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Customer Service Office

Bakersfield, CA
September 05, 2018

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Katrina Rosas

Bakersfield, CA



Customer service, leadership, and organizational skills with the flexibility to adapt to progressing client and office needs; thrive within detail-oriented, deadline-driven environments. Proficient in Microsoft Office Suite. Experienced gained from volunteering and employment. Proven track record of accurately maintaining detailed records, generating reports, and multitasking within fast-paced atmospheres. Possessing a remarkable ability to learn new tools and systems. Trained in Cerner.

Relevant Experience

Kern County Behavioral Health & Recovery Services, Bakersfield, CA.

Volunteer, 02/2018 – 06/2018 (Human Resources)

Volunteer, 06/2018 – Present (Kern Linkage Program)

Skillfully manage a wide-range of office and executive support tasks. Leverage strong multitasking skills to manage customer service, maintain records, adhere to HIPAA standards and procedures, conduct safety walks to ensure facility is OSHA compliant, and ensure all basic office needs are met. Self-start, grow, and adapt with the position, take on new tasks that emerge as the division expands.

Basic office support: make copies, fill copy machines, change toner drums, data-entry, filing

Conduct call backs to remind clients of upcoming appointments

Ensure all teams have sufficient packets and supplies for new clients

Maintain/update charts and ensure charts are in correct locations

Conduct weekly gathering/sorting/mailing of receipts needing reimbursements

Activated and printed new employee badges

Helped make packets for New Hires, Volunteer, and New Employee Orientation

Scanned and archiving inactive employee, and volunteer files

Answered HR phone line and conducted call backs for Orientations

Ampm Arco, 09/2008-12/2015 (Cashier/Stocker)

Customer service

Handled variety of payment methods

Maintained a clean environment of the premises

Hongkong Restaurant, 06/2002-09/2008

Customer service

Taking orders

Food prep


Education, 2005 (High School Diploma) Highland High

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