**** ******** **

Columbus, OH *****

614-***-****

ad31jv@r.postjobfree.com

Elizabeth Carpenter

Summary

I am a highly motivated self starter with over nine years of customer service and problem solving experience. I am sure that my strong organizational and adaptability skills will be an asset to any company.

Experience

2019-2019 Eddie Bauer Columbus, OH

Customer Service Representative

Entered customer orders into an order processing system.

Performed support functions as necessary to support the call center.

Answered and responded to all customer inquiries regarding merchandise.

Resolved customer complaints regarding sales and service.

2006 – 2012 Safe Auto Insurance Columbus, OH

Customer Service Representative

Provided high quality customer service in a call center environment.

Answered and responded to all customer questions, concerns and policy updates regarding car insurance.

Responded to calls from outside businesses and companies pertaining to banks, lien holders and courts.

Provided forms and documentation while working with other departments to process customer request. Completed follow up for missing and incomplete information.

Processed and printed all changes and endorsements requested by customers via telephone, e-mail, and U.S. mail for insured motorist.

1998 – 2006 Greyhound Bus Line Columbus, OH

Ticket Agent

Responsible for issuing tickets for bus transportation.

Planned routes, computed ticket cost using fee schedules, rate books and computer terminals.

Answered phones regarding customer inquires bus schedules, and accommodations.

Checked baggage and directed passengers to designated areas for loading.

Responsible for announcements of destinations, arrivals and departures.

Education

Linden McKinley High School Columbus, OH

Diploma

Skills

Proficient in Microsoft Word, Outlook, Auto Pilot software and Word processing software.

Excellent customer service skills

Strong communication skills

Efficient organizational skills

Adapts easily to change

Ability to work well under pressure

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