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Customer Service Manager

McLean, Virginia, United States
September 03, 2018

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**** ****** ** * ***** Church, VA 22043 l 757-***-****

Related Professional Experience

Englert Inc., Manassas, VA November 2017 – Present Warehouse Associate

§ Performs all shipping and receiving duties as necessary, including recommendations for fulfillment.

§ Works closely with vendors and vendor purchasing.

§ Contributes to daily inbound and outbound operations.

§ Maintains a clean and safe environment to ensure proper flow of delivery. Neopart Transit, Fairfax, VA September 2012 – June 2017 Transit Maintenance Clerk

§ Performed all shipping and receiving duties as necessary, including recommendations for fulfillment.

§ Procured parts for inventory, fleet, and special requests, including specialized engines New Flyer and Cummins.

§ Worked closely with vendors and vendor purchasing.

§ Maintained and organized database filing system.

§ Performed data entry via RTA.

§ Conducted quality assurance and ensured parts system was properly maintained.

§ Managed positive working relationship and culture across departments, including MV Transportation.

Dollar Tree Corporation, Chesapeake, VA June 2012 – August 2012 Warehouse Associate

§ Supervised loading and unloading of goods, ensuring that merchandise was handled with care and placed correctly in warehouse.

§ Monitored inventory paperwork and ordering to keep warehouse fully stocked.

§ Ensured warehouse items were organized efficiently to facilitate ordering of new inventory.

§ Operated power lift equipment to move and store merchandise. Air Wisconsin Airlines, Dulles, VA April 2011 – August 2011 Passenger Service Agent

§ Performed flying services and ground handling for United Airlines and Continental Airlines.

§ Marshaled aircraft movement to and from gate.

§ Transported baggage and cargo to and from the aircraft.

§ Operated belt loaders.

§ Obtained and maintained SIDA credentials.

ADM Contractors Inc., Washington, DC December 2004 – May 2012 Director of Operations/Site Program Manager

§ Successfully completed projects related to parks and recreation centers, schools, and interior renovations of government facilities, including DC Public Schools and RFK Stadium.

§ Scheduled subcontractors and hired staff of 80 while managing several job sites concurrently.

§ Coordinated inspections and performed safety compliance.

§ Managed projects and delivery of critical solutions for multi-million-dollar work orders.

§ Processed remuneration for workforce, vendors, and service providers. Dennis Scott Camps & Clinics, Washington, DC/Orlando, FL June 1994 – August 1998 Camps and Clinics Manager

§ Managed all aspects of basketball clinics and summer camps.

§ Marketed and promoted programs to parents, communities and school divisions.

§ Created content for camp logistics.

§ Developed customer service best practices and liaised between camp personnel and the public.

§ Managed all camps and clinics’ coaching and program staff and interns.

§ Created, developed and executed camps and clinics syllabus.

§ Assisted with public relations and coordinated with corporate sponsorships to achieve and deliver partner fulfillments.

§ Partnered with community-based organizations to deliver and identify need-based outreach. Education




Diploma, 1986

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