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Fresno, California, United States
August 30, 2018

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Jim Rankin

**** ***** *** ******, ******, California 93726 559-***-****,


Software Quality Assurance/Technical Support

January 1994 to November 2016-Advisors Assistant Holdings, Inc., formerly Client Marketing Systems, Inc., Pismo Beach, CA.

Started providing sales and marketing support and software tech support for users with the relational database software product the company sold to insurance and investment producers. As the company moved from Foxbase (DOS) to Visual Foxpro to Microsoft SQL server, I tested installs of the database and workstation software on all Windows desktop and server operating systems. Tested integrations with outside software with the program. For example Microsoft Word, Excel, Outlook, Google, Financial Planning software, Financial and Insurance downloads, and Contact data importing. Testing operations as an "End User", documentation of issues, ensuring features in previous versions worked after major platform updates. Also provided tech support for the tech support team. Manager

April 1987 to May 1993-Kinko's Copies, San Luis Obispo, CA. All aspects of running a 24 hour, 7 days a week photocopying business. Hiring, purchasing, training, payroll, scheduling, adherence to company standards. Running high production photocopying machines, color and black and white. PC and MAC electronic publishing. Manager

September 1977 to March 1987-Wienerschnitzel, San Luis Obispo, Santa Maria, Fresno, Clovis, CA. All aspects of operating a fast food restaurant. Hiring, purchasing, training, scheduling, payroll, adherence to company standards. Started as part-time restaurant closer, moved to the full-time shift supervisor, to assistant manager and then to manager.

Paper Routes

1970 to 1975-The Progress Bulletin Pomona, California and The Daily Report, Ontario, California Seven day a week delivery of newspapers, hiring and training of substitutes and monthly collections. Jim Rankin

230 Park Avenue #2, Pismo Beach, California 93449 805-***-**** Skills:

Experienced in all Windows Desktop and Windows Server Operating systems. Experience with Mac and PC computers.

Experience with computer hardware.

Experience with Microsoft Word, Excel and Outlook. Experience with Graphics programs such as Adobe Illustrator, Aldus Freehand, Paint Shop Pro, Aldus Pagemaker.

Experience with presentation programs.

Experience with database management.

Experience with scanning, flatbed, sheet-fed and related software. Experience with photography.

Experience with producing training manuals.

Experience with many office and high production duplication machines. Experience with office/management operations.

Experience with basic construction practices.

Experience with drafting.

Proficient with 10 key calculators.

Can read blueprints.

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