Steve D. Taylor

Network Architect Engineer and IT Leader

Austin Metro Area

512-***-****

ac6vis@r.postjobfree.com

(Please use email as preferred contact method)

Career Synopsis:

Scientist turned Technology Engineer-Architect and IT Leader with over 20 years in the field, with a background in networks, data-centers, security, infrastructure, operations and general technology.

Skillset:

Datacenter focus – Architected, built, improved and consolidated many DCs.

Router and Switches - Cisco 800-12,000, ASR and Nexus series, Foundry, Juniper, F-10.

Monitoring, Alerting and Capacity Planning - Solarwinds, Cacti, Tivoli, Openview, Nagios, via SNMP, ICMP, WMI, MIBs, NetFlow, External monitoring and performance, scripting. Centralized Log monitoring (Snort). Automation of self-healing via alert systems.

WiFi- Ruckus, Cisco, authentication, BYOD, security, etc.

WAN Circuits - T-1, DS-X, OC-X, Frame, VPN (site-to-site and reomote), MPLS, VPLS, Metro-E, etc.

WAN/LAN Routing/Switching - EIGRP, OSPF, BGP, STP types, vPC, vLT, VLAN, QoS, etc.

Load Balancing - Cisco CSS and ACE, F-5, Citrix, Sun Nauticus, proxy.

Network Security – Routers and Firewalls, Cisco ASA, Palo Alto, Juniper SRX, Checkpoint, Sonicwall, Snort, ACL, PFSense, IP Chains, System FW, SnoopWall NAS, Vuln and Pen Scanners such as Qualys

VPN: Site to Site and remote - Cisco – ASA / 3030, Juniper, Sonicwall, SSH, SSL, OpenVPN, etc.

Security and Auditing - Port Scans, DNS, Email retention, SOX, PCI, HIPPA, SOC, ISO, response, etc.

Disaster Recovery – Technical and policy setup both active and passive DR.

Change Control – Lead, Policy, Enforcement, streamlining, creation, automation, etc.

Windows Admin - NT, 95, 98, 2000, XP, 2003, 2008r2, 2012.

UNIX Administration - Solaris, AIX, BSD.

Linux Administration - RedHat, Susse, Debian, Cent OS, Ubuntu.

SSL/TLS Certificate and Key management - Server and SSL offload device, SNI, management, etc.

Access authentication and authorization - VPN, LDAP, Radius, Key-fob- RSA, AD, AAA, TACAS+, etc.

Scripting - Perl, Shell, SED, (N)AWK.

DNS - Bind, M.S., F-5 Global Load Balancing, and 3rd Party hosted.

Email - Build, and troubleshooting - SendMail, SMTP, IMAP, POP, Exchange, Communigate, Cloud (office365), etc.

Web Server – Install, tuning and deployments - Apache, IIS.

Spam/Virus Control - Brightmail, Spam Assassin, Barracuda, Cisco, Palo Alto, Etc.

Database - Installation and basic administration (non DBA) – MS SQL, MySQL, Oracle.

Backup Solutions - Veritas – Backup Exec - tape, spindle, optical, cloud.

Packet Analysis - Ethreal, wireshark, TCPdump, etc.

VoIP - Installation and administration - Cisco Call Center, Avaya, Astrix, PaaS (cloud).

Datacenter – Builds (14 from bare metal), migrations (physical or cloud providers) and multiple consolidations.

Standard Procedure creation and documentation – ITIL fundamentals, best practice, OSI layer maps, etc.

10/16 -Current: Beholder Technology Solutions, Round Rock, TX

Head IT Consultant and Architect

•Architecture and buildout IT, Operations, Networks and Security for business, and medical clients, of various sizes.

•Cisco and ASA firewalls, VPN, and VoIP SaaS providers.

•IT Consulting with a SaaS start up:

•Architecture and set-up of an AWS Three-tiered environment.

•Hiring software engineers and set-up software development cycles (agile) and deployments.

•Replacement and upgrade of EOL gear for multiple small-medium sized companies.

•Consulting on HIPPA/SOC/PCI requirements and audit documentation.

•Security upgrades to meet Audit requirements.

•Technology consulting for an early stage startup from vendor selection, purchasing, and set-up of development environments.

5/14 – 8/16 Service Source International

Principal Architect and Sr. Manager, SaaS Operations.

Principal Architect and Sr. Manager, Global Network Operations/Engineering (+ as of 12/15)

SaaS Operations:

•Designed and grew datacenter from a flat, non-redundant environment to a fully redundant, load balanced, self-healing, and zero-downtime, multi-tiered cisco environment.

•Dramatically increased network and platform security via security best practices, firewalls, NAS, centralized logging, IDS, redesign of network, and more.

•Significantly Reduced OpEX and CapEx expenditures through efficient use of existing equipment, technology and adding capacity planning with metric monitoring.

•Added significant monitoring for capacity planning, troubleshooting, automating alert actions and refining to actionable alerts.

•Increased uptime from low 90th percentile to 4-9s or 5-9s, depending on the product.

•Interfaced with business and software managers to create strategic direction for the platform.

•Added VMWare and VSphere virtualization for many benefits.

•Complete overhaul and redesign of the engineering office’s IT environment to bring it up to best practice and dramatically increase speed and uptime and security.

•Consolidated multiple non-production environments. To decrease costs, and improve stability, uptime, and performance.

•Created DR planning and policy for both the IT and all SaaS platforms (e.g. Dev, Prod, Demo, QA)

•Working with Dev and QA leaders to dramatically improve time between deployments and allow for no-downtime deployments to the production environment, speed up testing time and all allow for automated testing via virtualization.

•Security architecture environment improvements in all areas to pass both SOC-2 (Type 2) and ISO 27001 audits.

•Regularly interfaced with sales and marketing for technology messaging, contract compliance, budgeting (for all technology in the division), reasonable SLA, pricing models and training of technology.

In 12/15 added role as the Sr. Manage Global Network Operations/Engineering and Principal Architect:

•Lead on a centralized Call Center VOIP and UC platform (2.5 MIL project).

•Consolidation of older datacenters, to a new redesigned centralized datacenter and DR.

•Designed and built 2 new call-centers overseas with new, modern, architecture, which became the reference design.

•Complete Monitoring Revamp centered around Orion (Solarwinds), including capacity, application, security, logging, traps and alarms, etc.

•Replace OSPF with EIGRP and tuned the dynamic routing for path redundancy and optimization. Fixed all BGP.

•Fix and tuned the VPLS WAN fully meshed network.

•Significant security improvements working with the SecOps team and VP.

•Global establishment of QOS to support real time applications and VoIP.

•Complete architecture redesign, and site refresh for all call-centers worldwide, and data-centers (1.5 MIL project).

•Redesign WiFi infrastructure at many sites increasing performance and security. Including NAS for BYOD, Heat maps for coverage, dynamic frequency, etc.

•Designed backup DMVPN solution for redundant pathing to all sites.

3/13-5/14 Synchronoss Technologies, International

Sr. Regional IT Operations Manager

•Manage a team of 10 direct reports and approximately 16 technical reports. This team is comprised of Linux SA, DBA, Network engineers, Developers and Project Managers.

•We ran eight IT Operations Datacenter environments in the Western region.

•Major accomplishments:

•Designed and implemented all aspects of creating a follow the sun support methodology for IT Operations as a tier 3 department.

•Includes all cross-training activities to support new acquisitions and platforms.

•Designed and implemented, by working with every team, a full 4 tier incident and request management system across all offices internationally, completely replacing a hodgepodge of 5 distinct ticketing and management systems. This includes all pertinent processes and procedures.

• Designed and implemented automated escalation and call procedures for incident management. This allows for a single incident trigger that auto-calls, SMS and emails via scheduling and escalation paths and tracking of acceptance and response.

•Build of a completely new office in Seattle for my team from people working remote.

-Includes 2 networks for the office, as well as the Wireless.

•Consolidation of 2 data-centers into a single.

1/2004-3/13 TNC - Seattle, WA and Silicon Valley, CA

Founder, Head IT Architect

A boutique BTB consulting firm specializing in set-up of Operational environments and technology special projects. Customers ranged from large well known tech companies to small businesses and start-ups

•Leading a company of high-end engineers and support staff.

Our business model was to build IT infrastructure for companies, from entire IT departments and datacenters to consulting augmentation for specialized projects. Typical projects included:

•Complete Datacenter Builds, full infrastructure platforms.

•Complete IT department and operations set-up including hiring and training, documentation, and establishment of policies and procedures.

•Enterprise office builds, redesigns or additions including Wi-Fi, security, broadband, etc.

•Principle architect on a national cellular carrier’s HSPA+ network upgrade.

•Multiple Datacenter Migrations.

•Several set-ups of Dual Stack (IPv4 and IPv6) networks.

•System Administration Automation

•Set-up of LAMP and other various technology stack environments.

•Network optimization for BGP, OSPF and EIGRP, QoS, layer 2, etc.

•Setup of PAX / SIX peering.

•Support for multiple client networks including break-fix emergencies and emergency call.

•Design and implementation of Network and full platform monitoring (systems and applications).

•Security audits for PCI, SOX and HIPPA

•Worked CTC, 1099 and W-2 gigs.

Pre-2005 Engineering Experience:

2/2004 – 2/2006 Radvault Inc. Hayward, Ca.

Architect, and head of production and IT operations

5/2002 – 2/2004 Varian Inc. Palo Alto, CA

Senior Network Engineer (Lead)

1/2000 – 5/2002 WebEx San Jose, CA

Senior Network Engineer (Lead)

EDUCATION:

•Communications / Computer Science - San Jose State University

•Medical Laboratory Science / Leadership- AIR University-USAF

•Computer Science - Monterey Peninsula College

Personal Achievements:

• CCNA 2.0, Cisco Systems, CCIE written passed • Honorable Discharge, USAF • Professional Military Education Ribbon, USAF • National Defense Service Medal, Persian Gulf War • Presidents Award, SJSU • Outstanding Unit Ribbon, X2 • "Making Things Happen" Award, Franklin College • Certificate of Appreciation for support and development of electronic charting software, Knowmed Corp. • Sun training: Security, Sun system admin I&II, Perl for system administrators, shell scripting. • SANS Institute: Network and Unix Security training. •MVP - Security Audits, ServiceSource.

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