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Sales Manager

Reno, Nevada, 89521, United States
August 30, 2018

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Kathleen Tucey

**** *** ****** **

Reno, NV ***** US

Phone: +1-775-***-****


Dedicated customer service agent with 10+ years of experience, seeking to leverage skills and abilities and returning to an administrative assistant


Sales Associate


October, 2016 March, 2018 (1 year 5 months)

Opened in the mornings, closed in the evenings, filled online orders, assisted customers in finding items, opening new credit accounts, and answered phones

Checked dressing rooms, folded clothes, returned items to departments and cleaned up displays

Store Manager

Follett Higher Education Group

August, 2005 March, 2010 (4 years 7 months)

Oversaw sales operations totaling over $1M in book sales

Managed inventory by ordering textbooks and supplies

Opened over $100k in new sales by adding satellite locations for on line textbook distribution

Maintained billing with Financial Aid, as well as Departmental billing

Responsible for hiring and training permanent and student personnel, as well as maintaining Human Resources files onsite

Handled daily deposits of cash, checks and charges

Facilitated numerous author signing events

Analyzed Profit and Loss statements


Finlay Fine Jewelry

September, 2002 March, 2003 (6 months)

Associate/SalesFinlay Fine JewelryBon Marche, Puyallup, WA

Approximately 1M in sales within the Bon Marche fine jewelry department

Maintained, audited and tested diamonds on a daily basis

Worked individually with all customers, as well as maintained a client list to notify for special events or specific pieces as needed

Helped with visual merchandising, onsite watch repairs and outsourced repairs as needed

Office Manager

Leopard Print and Mail

March, 2001 July, 2002 (1 year 4 months)

Opened and closed the office Monday through Friday as needed

Set up appointments, answered phones, ran proofs to customers as needed

Scheduled presentations for new customers, as well as conducting them when needed, and performed all A/R and A/P through Quickbooks

Chose graphics and terminology for custom mailers as needed and did cross-platforming with Access, mailing software and printed all cardstock on appropriate copiers

Prepared all mailing for delivery and delivered to US Postal Service

The business was purchased from AYS Print and Mail where I did much of the same work.

Assistant Manager

Barnes & Noble College Bookstores

January, 1997 January, 2000 (2 years 12 months)

Approximately 1.4M in sales

Ordered all textbooks, all ancillary supplies necessary for coursework, selected clothing and software for students. Interviewed, on-boarded, supervised

and terminated personnel as needed

Entered invoices to resolve all AR and AP Conducted Buybacks at the end of each term

Ordered cash as required, as well as conducted audits periodically of both books and cash Opened, closed and maintained cash control and deposits throughout terms. Provided materials for certification programs, as well as worked on various campuses for Barnes & Noble Carson City, Fallon, NV and Bryan, TX


Buena Vista University


January, 2006 June, 2007

Degree date: 2018

Maintained 4.0 GPA

Truckee Meadows Community College

Associate of Arts, English Literature and Mathematics

January, 1995 May, 1998

Degree date: 1996

Graduated with full honors and a GPA of 4.0.


Took Colored Stones Course from Gemological Institutute of America and passed.

Member of Phi Theta Kappa International Honors Society

Took an extensive break from March, 2010 to August, 2016 to be with my mother until she passed

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