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Customer Service Food

St. Petersburg, Florida, United States
August 29, 2018

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Carmen Bermo

***** ********** ******

Lutz, Florida 33559

Mobile: 727-***-****


To obtain a challenging growth-oriented position utilizing current skills with a solid reputable establishment.


7/2017-Still Food Service Coordinator Zephyrhills, Fl

Zephyrhills Correctional Institution

Supervising Inmates in Food Service, managing inmates in preparing Breakfast, Lunch and Dinner menus in a timely manner. Filing, Switchboard and Customer Service.Responsible for the oversight of daily meal preparation including production and meal service to the inmate population. This includes interpreting and complying with OSHA and related health and food standards.

Handles raw and cooked food in accordance with sanitation standards.

Supervises the inmate food service workers in food production, preparation, kitchen sanitation, etc.

Ensures preparation of meals is in accordance with the Department’s master menu manual and master menu recipes.

Responsible for the accurate completion and maintenance of production, training and other required documentation.

1/13-5/13 Spectrum R.R.C Miami, FL.

Correctional Case Manager


Individualized Program Plan; Objectives/goals; Program compliance/re-assessments; Incident reports; Health; Release/community reintegration; Family visitation and weekly and bi-weekly appointment review. Filing, Customer relations.

11/12-1/13 Spectrum R.R.C Miami, FL.

Correctional Aide

Duties are: Head counts, Security checks, making sure that resident is accountable at all times. Alcohol/Urine testing. Supervising cleaning details. Customer Service and Customer Relations. Random calls to client’s employment and client at home confinement and on social passes. Supervise control room movements in and out of Center, clerical duties, filing, multi-switchboard and making sure task and assignments are run in a timely manner. CPR and First Aid certified.

1/07-6/10 Famis Inc. Miami, FL.

Customer Service

Duties are Accounts receivable which includes: collection for outstanding invoices, customer service relations, filing, taking orders(sales orders/invoicing, data entry, switchboard telephone system, adjustments working with accounts payable, Peachtree and Quickbooks, billing, purchasing, IMO declaration form, UPS/FedEx and other related duties.

9/06- 12/06 American Credit Consultant Miami, FL.

Secretary/Billing/Administrative Assistant

Duties are: Credit repair, sales, filing, billing, customer service relations, and 3-line phone system.

Handles and reads incoming mail; composes and types routine correspondence Performs a variety of duties on own responsibility under conditions where there is little direct supervision.

Greets visitors and answers telephone; takes messages.

Performs other related duties as required.

5/2005-9/2005 Sunrise Opportunities Miami, FL.

Assistant Residential Program Director, Promotion

Group home manager; supervising staff.

Two group homes, men and women with developmental disabilities. Maintain various logs, filing, in-services, program books, medications, staff meetings, doctors’ appointments, and DCF visits.

2/2001–2/2005 Riverside House Miami, FL.

Site Specialist/Lead Resident Monitor

Site Specialist duties are: to visit Home confinement clients at home or at their employment, job status reports, home site interviews.

Lead Resident Monitor duties are: Supervising Federal Inmates in a Halfway House, accountability, head counts. Resident scheduled Alcohol/Urine testing. Supervising cleaning details. Random calls to client’s employment and client at home confinement and home visits. Supervise front desk/receptionist movements in and out of Center, clerical duties, filing, multi-switchboard and making sure task and assignments are run in a timely manner.

Cook/Food Attendant duties are: Under the direction of the Food Service Manager this position is responsible for serving Residents. Preparing Breakfast, Lunch and Dinner, bag lunches for working residents and late meals.

Food Attendant/Cook maintaining and sanitize detail of the halfway house kitchen area.

Clean, straighten, organize and rotate products constantly as well as maintaining inventory.

Maintain a polite, service oriented manner with Resident and going by direct standards of the policy and procedures of the Federal Bureau of Prison.

Performs other duties as directed by supervisor.


1/1996-4/98 Florida Correctional Institution Lowell, FL.

Clerk Typist Specialist

Assisting 8 Psychological case managers and one Senior Psychologist in Mental Health as well as Psychiatry.

Call-outs, keep logs up to date, get files for Psychologists and do switchboard, work with nursing. Also worked for Marion Correctional Institution as a Secretary Specialist for medical. Do call-outs for Doctors. Set up outside appointment for inmates for medical trips.

12/1993–11/1995 Taconic Correctional Bedford Hills, NY.

KBS/Guidance and Counseling

Worked for Inmate Records (Classification and Movement). Do transfer and receive inmates from and to state facilities.

Court trips, sick visits, funeral visits, inmate property, and parole documents. Also with guidance and counseling getting signatures from inmates for temporary work release.

Update legal files, commitments, set up legal/ medical files ready for inmate transfer.

5/05-8/05 Vocational Institute Miami, FL.

Home Health Aide Program and Nursing Assistant Certificate

7/92-12/93 College of Westchester White Plains, NY.

Associates Degree in Occupational Studies (Admin, Legal, Exec Secretary)


Acer, IBM PC, Compaq Presario, Hewitt Packard. Word Perfect, Lotus 123, Multi Mate, Microsoft Word, JDC (Justice Data Center), Excel, Power Point, Outlook, Switchboard 80 line multi line console, Dept. of Corrections Multiline switchboard C.A.R.P. (Computer Assisted Reception Process) Display Write 4, Typing (58 wpm), Bilingual in English/Spanish, certificate in computer. Electronic Filing, Civil Service Grade #6 (Dept. of Corrections) Peachtree and QuickBooks.


Michael Garcia 91 W 4th Street Apt.C Hialeah, Fl. 33010 305-***-****

Adalida Garcia 10257 NW 128 T, Hialeah Gdns, Fl. 33018 786-***-****

Berny Alvarez 17455 NW 67th Ct #J, Miami Lakes, Fl. 33015


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