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Desktop Support System Administrator

Upper Marlboro, Maryland, United States
August 29, 2018

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**** ****** *****, **********, ** *0774

***************@*****.*** 301-***-****

U.S. Citizen


To obtain a System Administrator/Desktop Support Help Desk position within a diverse LAN environment where my knowledge, skills, and experience are aptly utilized and challenged to meet the needs of an organization.

Technical Experience


●Strong assessment/analyzing, and problem solving skills.

●Handle multiple critical issues and adapt priorities while implementing solutions.

●Maintain technical awareness by researching, implementing, modifying and testing third party products to ensure compatibility in a production environment.

●Integrate efficiently and productively with workgroups as well as working independently and directly with the client along with good communication skills.


●Active Directory, Remedy, Service Now, Bomgar, Remote Desktop, GenControl, VNC, Hyena, Patch Link, Cisco VPN, Veritas Backup Exec, McAfee and Symantec Antivirus, Symantec Ghost, ERD Commander, Volume Manager, Diskeeper, Partition Magic, MSDN, MS Office, Project, Visio, Outlook, Lotus Notes, Winfax Pro, System Works, QaPlus/FE, Brio, JInitiator, Oracle. Operating Systems - Windows XP, 2000 Pro/Server, NT Workstation/Server, ME/98/95, 3.x, Novell 3.12 - 4.1, Lantastic, MS-DOS.


●3Com, Linksys, Hubs, Switches, and NIC’s. Cisco 1600 Router, WatchGuard Firewall, Compaq ProLiant Servers. Gateway Servers. Dell OptiPlex Desktops, Dell Latitude Laptops, IBM Laptops, HP DAT Autoloader Drive, Tandberg XAP800 Video Conference. Polycom View Station and Sound station, Verizon Wireless Air Cards, HP LaserJets, Blackberry Series, Palm Tungsten, Trio, and Zire, Canon High Speed Scanners, HP Scanjet Scanners, Tablets, InFocus DLP.

Employment History

Desktop Support/Asset Management 10/2016-7/2018

Capital One (PCM, Tekwissen & Unisys Contractor)

14601 Sweitzer Lane, Laurel, MD 20707

Ms. Mary Sink, Manager 804-***-****

Mr. Venkat J Swaroop, Manager 734-***-****

●Imaging and configuring HP laptop computers

●Installed and optimized HW/SW/Networking products and configurations

●Shipping of the completed PCs

●Thorough understanding of Windows 7, Windows 10 and PC hardware

●Well organized and have good communication skills interfacing directly with the customer

●Installed, tested and troubleshoot computers and peripherals

●Understanding of or experience with imaging and diagnostic tools

●Multi-task and manage time efficiently

●Worked as part of a team

IT Specialist \System Administrator/Senior LAN Support Lead 5/2004-7/2016

United States Department of Agriculture (SAIC, & RTL Contractor)

4700 River Road, Riverdale, MD 20737

Ms. Yvonne Howard, Project Manager 301-***-****

Ms. Debra Baysinger, Supervisor 301-***-****

●Active Directory Network Management for over 1,000 users in Windows XP on a Windows 2003 LAN. Add, modify, and delete network printers.

●Database support of Brio, Joint Permit Services, Containment Facility, and NFC.

●Proficient in supporting video conferencing equipment.

●Experience troubleshooting Lotus Notes via remote support.

●Troubleshoot, maintain, monitor and coordinate Agency standard applications, including security procedures, and liaison with end users

●System integration and repair of workstations, laptops, and printers.

●Perform and maintain backup of server.

●Perform patch management from ISS breaches.

●Assist other LAN Administrators and provide user training.

Senior Desktop Support 8/2003-2/2004

Computer Science Corporation

7900 Harkins Road, Lanham, MD 20706

Mr. Ollie Burton, CSC Supervisor 301-***-****

●PC troubleshooting, Support, Repair, and Maintenance Technician.

●Provided end user application software and operating system support.

●Applied and tested Patches to the operating system, Antivirus software updated

●Migrated user accounts, data, and workstations.

●Responsible for planning and managing imaging workstations on each computer.

Network/System Administrator 4/1994-1/2003

Media Cybernetics

8484 Georgia Avenue Suite 200, Silver Spring, MD 20910

Mr. Dennis Korbor, Supervisor, 301-***-****

●In-depth experience in the administration, installation, configuration, testing, monitoring, troubleshooting of LAN network to enhance system performance.

●Administrator of user accounts, Email, Antivirus, Tape backup, and Security.

●Managed Microsoft Mail and Seattle Labs Mail Servers.

●Configured and optimized network servers, PC’s, hubs, routers, and switches.

●TCP/IP Ethernet Networking – DHCP and Static Addressing.

●Provided front-line technical support and training to clients with software/hardware as well as network applications in servers and workstations.

●Analyzed cost benefit of LAN from user requirements and network infrastructure.

●Recommended and procured all computer related products for IT Department.

●Maintained hardware inventory and software licensing through the organization.

●Arranged vendor services for special services.

Computer Technician 11/1993-3/1994

Commerce Funding Corporation Technology Services Inc.

4200 Lafayette Center Drive, Chantilly, VA 22021

Mr. Larry Hunt, President/Supervisor, 703-***-****

●Responsible for the corporate LAN and regional remote offices.

●Developed plans and schedules for system upgrades and resources.

●Provided expert oral and written technical advice and recommendations.

●Troubleshoot software and printer problems.

●Installed software applications and drivers.

Technical Consultant 11/1993-2/1994

University Technology Associates

4431 Lehigh Road Suite 133, College Park, MD 20740

Mr. Charles Marmon, President/Supervisor, 301-***-****

●Provided consulting, phone, and field support for PC’s and Servers.

●Supported and troubleshoot application software and hardware.

●Document and maintain configurations, tests, problems and solutions.

●Provide support to assist in the management and monitoring of servers.

Technician 9/1992-5/1993

Daly Computers

656 Quince Orchard Road, Gaithersburg, MD 20879

Mr. Tom Carter, Supervisor, 301-***-****

●Designed and configured systems for clients and supported data connectivity.

●Diagnosed and repaired system components for PC’s and Servers.

●Installation and maintenance of network cabling and hubs.

●Documented, and maintained current PC configurations


Science Application International Corporation University 5/2007

Microsoft Certified System Administrator Program

●Windows Server 2003: Managing Users, Groups, and Computers

●Windows Server 2003: Basic Concepts

High Technology Resources, Rockville, Maryland 20852 3/1998-5/1998

Microsoft Certified System Engineer Program

●Administering Microsoft Windows NT 4.0

●Supporting Microsoft Windows NT 4.0 Core Technologies

●Supporting Microsoft Windows NT 4.0 Enterprise Technologies

High Technology Resources, Rockville, Maryland 20852 11/1995-7/1997

Novell NetWare Network Engineer Program

●Certified NetWare Administrator

●Certified NetWare Engineer

●NetWare Administration

●NetWare Advanced Administration

●Service and Support

●Networking Technologies

●TCP/IP Transport

●Installation and Configuration

Technical Education Center, Rockville, Maryland 20852 9/1990-2/1992

●Electronics Technology

University of Maryland, College Park, Maryland 20742 6/1984-5/1988

●Industrial Technology

Woodrow Wilson Senior High School, Washington D.C. 20015 9/1981-6/1984

●College Preparatory

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