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Customer Service Manager

Chicago, Illinois, United States
August 28, 2018

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Dominique Hamilton


Career Profile

Business Administration student and Paralegal graduate with an Associate’s Degree in Paralegal Studies. Has experience in administration, research and Microsoft Suite. Enthusiastically seeking to secure a position in a law firm that can use a legal professional with outstanding research and writing skills.


On-Site Service Specialist

Robert Half Legal Services, Chicago IL


●Process legal documents

●Prepare legal documents for E Filing through customer proprietary software

●Mail and package delivery and end of the day processing

●Answering phones and emails in a timely and professional manner

●Copy and print production

●Follow all required processes and protocols for services provided

●Keeping accurate details of daily activities and metrics

●Prepare Transcripts

●Court Runner

Casual Mail-Handler

USPS Postal Service, Chicago, IL

12/2015 – 2/2016

Casual Mail-Handler

●Temporary mail-handler, worked on the south dock where I unload trucks filled with mail

●Send mail and sort mail to distribute them to other units within the Post Office

●Floater, was sent to different units where I label mail and bagged mail

Full-Time Grocery Clerk

Jewel Osco, Chicago, IL

08/2011 – 12/2015


●Provide great customer service

●Intake and Outtake cash

●Provide Help to whoever need it

●Maintain orderly and short lines

●Provide resources of sales

●Perfectly bagged groceries


●Restock groceries

●Answer all questions about sales, prices, etc.

●Manage a team of four and second person to diary/frozen manager

Scan Clerk

●Backup assistant to Scan Coordinator

●File paper work, maintain clean environment

●Make sure prices are correct

●Make sure tags get correctly hang in a timely manner


Robert Morris University, Chicago, IL

Bachelor’s Degree in Professional Studies, April 2017

Major: Business Administration concentration in Law Administration

ICenter Project Class

●The focus for our business plan was to create an Advertising and Membership for a company known as

●My plans for were to help recruit 10-15 charter members

●I focused on their mission, vision, alternative strategies and their goals

Robert Morris University, Chicago, IL

Associates Degree in Applied Science, September 2013

Major: Paralegal Studies

Paralegal Competencies

●Experience in drafting documents such as complaints, letters and depositions.

●Ability to research and locate important documents within legal system

●Extensive knowledge in ligation process and federal system

●Demonstrated ability to conduct legal research using Westlaw


●Civil Law


●Legal Research

●Business Organizations

●Torts & Personal Injury

●Ethics &RESP

●Domestic Relations

●Advanced Research & Writing

●Estate, Wills & Trust


Possess strong communication skills, I have outstanding organizational skills where I can take charge in gathering, sorting and storing all documents. I take lead in preparation and research. As a business administration student and paralegal graduate I am computer proficiency such as Microsoft Word, Excel, PowerPoint, Trial Director 6.5, Tabs 3, and Abacus Law.


Brian Hill, Pepsi


Billie Murdock, Jewel-Osco


Dejerea Calhoun, Northwestern Hospital


Contact this candidate