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Data Manager

Lake Worth, Florida, United States
August 27, 2018

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Cover Letter

Michael E. Kirshteyn, Ph.D. ***** Versailles Blvd. Wellington, FL 33449

Teradata Solutions Architect 513-***-**** Cell

Executive Summary:

As a Teradata Solutions Architect, I offer over 25 years of experience in the Information technology field and Large Scale Data Warehousing, dealing with large and very complex systems and issues, delivering consistent results in solving strategic and tactical challenges in both, the technical field and dealing with the human factors of the delivery teams. I spent the bulk of my career in billion dollar plus companies like AT&T, Walmart, Procter & Gamble, Kmart, Cincinnati Bell, Lexis Nexis, Caresource and others (see list below), building decision support and OLTP systems. I bring a proven ability to build strong, long lasting relationships with staff, internal clients and external customers. I am a strong technical leader with a practical knowledge and experience of creating cohesiveness within teams, and have the motivational skills to drive results in team performance above individual ability levels, consistently surpassing client expectations.

I bring three key strengths to the table:

1. Rock solid knowledge of the technology and supporting methodologies (design, development and life cycle management).

2. Demonstrated ability to succeed in highly pressurized environments where the project had taken a wrong turn and have come in and reversed the direction of the project to success by delivering solutions on time and budget.

3. Build solid teams that work together like a well oiled machine, delivering a wide range of products and services to internal clients and external customers. In addition, I possess many other qualities that are essential to the overall growth of a progressive and competitive organization. The following include

• Strong strategic, tactical, analytical and critical thinking skills

• Strong management, service orientation and consulting skills

• Ability to manage the expectations of CEO, CFO and other members of the executive management team.

• Extensive knowledge in building and deployment of LSEDW

• Proven ability to work collaboratively with all levels of management

• Proven ability to deliver on time and budget

• Ability to lead mission-critical, high visibility projects

• Proven ability to juggle multiple complex priorities within a changing environment

• Proven ability to be innovative and resourceful in problem resolution

• Strong leadership and management skills

• Ability to direct multiple individuals while managing multiple tasks 2

• Ability to multi-task, prioritize projects and organize for short and long term activities

• Highly developed communications skills (both written and verbal)

• Demonstrated working knowledge of the managed care industry

• Excellent problem solving and leadership skills

• Experience in managing, negotiating and building strong relationships with vendors

• Comprehensive knowledge of the information systems technology subjects and extensive knowledge of hardware and software, with the ability to keep abreast of new technologies As the Teradata Solutions Architect, I will be responsible for all facets and functions of a Large Scale Enterprise Data Warehouse (LSEDW), including definition and selection of required hardware and software infrastructure, methodology, design, development, delivery of solutions and value, technical support and life cycle management of an LSEDW. The scope of my responsibilities will also include providing strategic direction of the overall effort, while insuring that the LSEDW produces the required ROI to justify its existence. In addition, I will be responsible for multiple organizational dimensions including products, processes, standards, policies and organizational relationships around the enterprise data warehouse, reporting and business intelligence (BI).

My essential functions will include:

1. Responsible for developing the strategic teams and resources, and managing those teams and resources to lead the successful design, development, deployment, life cycle management, disaster avoidance/prevention/ recovery of an LSEDW 2. Responsible for scoping, planning, managing and oversight of all facets of an LSEDW that will increase the strategic and operational value created for the business by IT 3. Work with key business owners to establish their information delivery and business system needs and allocate departmental resources to work with Business Units to determine their information delivery needs and develop and implement solutions to meet those needs As a 25 year veteran of the field, I possess the following required skills and qualifications:

• Strong technical leader in the field of multi-terabyte Large Scale Enterprise Data Warehousing (LSEDW)

• Have over 25 years of field experience in design, deployment, technical support and life cycle management of LSEDW in billion dollar plus companies

• Demonstrated leadership ability in

o Increasing the strategic and operational value created for the business by IT o Various design and deployment methodologies

o Analysis and mapping of KPIs and key business drivers o Building the technical hardware and software infrastructure of a multi-terabyte massively parallel LSEDW

o Automated testing and code generation methodologies 3

o Automatic release management and deployment strategies, methodologies and processes of code, objects and security privileges o Selecting appropriate resources for the required technical positions and building coherent technical teams that successfully execute the development and deployment phases of LSEDW

o Modeling of business processes and derivation of business process maps that will enable the LSEDW team to derive the required ROI to justify the existence of the LSEDW

o Working with subject matter experts to deliver the strategic vision that derives the desired/required ROI

o Creating high level and atomic level project plans for all phases of LSEDW o Logical and physical data modeling techniques

o Defining the process maps for the ECTL production streams and processes o Defining and modeling the ECTL processes

o Householding technologies and methodologies

o Establishing process maps for production management and monitoring processes o Design and development of GUI and web services of LSEDW o Disaster prevention/recovery methodologies and services o Building robust customer support teams to support the 24x7x365 LSEDW o LSEDW security methodologies

o Development of competent leaders to lead various facets of the LSEDW team o Performance optimization and materialization processes o Data footprint reduction of the LSEDW

List of key contributions to organizations that made a value add impact:

• Spearheaded turn-around of a troubled $25M project by employing a field tested and proven design methodology, architecting an infrastructure that supports large scale development efforts, establishing new technical functions and roles, and redefining existing ones, setting priorities, reorganizing efforts and surpassing goals.

• Developed a set of reports analyzing customers with various disconnect reasons (Non-Pay, Bankruptcy, Moved) that identified $1.5M in uncollected revenues.

• Managed 13 concurrent priority 1 initiatives, completing all of them on time and budget.

• Managed project teams of over 50 professionals.

• Re-designed a key re-summarization process that reduced the run time of a Business Intelligence application by 100 hours. Received an award of Excellence in Innovation for this effort.

• Deferred the cost of a $1.7M hardware upgrade by 6 months by moving it into the next calendar year through developing an innovative way to re-tune the production system.

• Developed a number of proof-of-concept applications that resulted in a sale of multiple multi- million dollar Large Scale Enterprise Data Warehousing systems ($8M, $3.1M, $2.8M and




Michael E. Kirshteyn, Ph.D. 10618 Versailles Blvd. Wellington, FL 33449

Teradata Solutions Architect 513-***-**** Cell


Ph.D. Computer Science University of Cincinnati / Century University 1990 - 1995 M.S. Computer Engineering University of Cincinnati 1985 - 1987 B.S. Computer Science University of Cincinnati 1981 - 1985 B.A. Mathematics University of Cincinnati 1981 - 1985 Chronological Summary of Engagements

Xtivia West Palm Beach, FL 10/26/2017 – Present

Senior Datawarehousing Architect/ Project Manager

TBC Juno Beach, FL 2/2/2016 – 9/1/2017

Senior Datawarehousing Architect

Caresource. Dayton, OH 12/1/2011 – 2/2/2016

Senior Datawarehousing Architect.

Guardian Insurance New York, NY 8/1/2005 – 12/1/2011 Tech Lead of the development team.

Medco Montvale, New Jersey 1/26/2005 – 8/1/2005

Tech Lead of the DBA team.

Bank of America Windsor, Connecticut 12/13/2004 – 1/26/2005 Tech Lead of the development team.

Lexis-Nexis Corporation Dayton, Ohio 08/14/2000 – 2/9/2004 Principal Data Warehousing Architect, Tech Lead of the BI DBA team. CSC Corporation Cincinnati, Ohio 07/01/1999 – 8/14/2000 Director of Development.

Sears Chicago, Illinois 12/18/1997 – 07/01/1999

Systems Administrator, DBA

IBS/ Procter & Gamble Cincinnati, Ohio 11/13/1996 - 12/18/97 Senior Consultant Systems Development

Siemens Cincinnati, Ohio 1/2/1996 - 11/13/1996

Senior Systems Engineer Pre-sale Support

AT&T GIS Cincinnati, Ohio 7/22/1991 - 1/2/1996

Senior Systems Engineer

General Electric Company 1990 - 1991

Inventory of Technical Skills Michael E. Kirshteyn (cont’d) 5


Data Warehouse (Operational DSS/EIS) PMLC/SDLC

• Project Management Enterprise Information Factory (EIF)

• Business Discovery Business Critical Computing (BCC)

• Information Discovery Object Modeling Technique (OMT)

• Logical Database Modeling (ERA) Catalyst

• Physical Database Design Staging

• Performance Optimization Indexed Partitioning

• Data Transformation LSEDW

• Data Loading Rapid Prototype (Rapid)

• AD-HOC Reporting

• Productionizing Jobs PROJ. MANAGEMENT MODELS:

• Benchmarks Client Vendor Relationship Model

On Line Transaction Processing (OLTP)

Batch Processing

System Administration

Process Engineering

GUI Application Development (Client/Server)

Internet Web Development (HTML, Java, Applets, Active X) INDUSTRIES: QUALITY ASSURANCE METHODOLOGIES:

Communication Retail Deming

Transportation Food Crosby

Health Care Computer Kepner Tregoe

Health Insurance Banking Balanced Score Card

Manufacturing Information Provider Six Sigma


Communication Banking

Cincinnati Bell Telephone Bank of America

Transportation General Electric Credit Card

Norfolk Southern Health Care

Consolidated Rail Corporation Center for Disease Control Retail Health Insurance

Sears Community Mutual Insurance Corporation

Walmart Anthem

K-Mart Caresource

Meijer Food


Manufacturing Computer

General Electric Appliances AT&T GIS

Procter & Gamble Company Information Provider

Toyota Motor Company Lexis-Nexis

Ford Motor Company OnStar


Inventory of Technical Skills Michael E. Kirshteyn (cont’d) HARDWARE: SYSTEMS: LANGUAGES:

Teradata Teradata BI Hummingbird, DBQM, SQL, KBMS, TOS, MOSI, MTDP, BEZ, Teradata Manager, PMON,

BTEQ, ITEQ, WINCLI, DUC, Fast Load, Multi Load, TPT Load Fast Export, OLE Load, Erwin.

RM400, RM1000 Reliant Unix, Informix XPS, Oracle 7 - OPS AMDAHL, IBM 370 MVS, JCL PLI, Cobol (CICS), SAS, Fortran, Assembler

SUN E10K Unix, Sun OS Oracle 8.5i, Microstrategy

SUN 4 Unix, SVR3 C, C++, X-Lisp, Prolog, ADA,

VHDL, X-Windows

Networks Novell TCP/IP, XNS, OSI

PC Novell Netware Oracle 9, Front Page, Hot Metal Pro, OS2, Windows 7 SQL Windows (Gupta), Toolbook,

Visual Basic, C-Sharp,.Net, ASP,

C++, GQL, MS Project, PVCS.

ETL Tools:

Ab-Initio, Informatica, Genio,

Data Stage, ETI, Data Integrator.


Detailed Summary of Engagements

Xtivia c2c consultant West Palm Beach, FL 10/26/2017 – Present Data Warehousing Consultant/Technical Architect/Project Manager

• Technical Project Management (managing a team of offshore developers)

• Managing Data Integration Strategies

• Logical Data Modeling

Sun setting the existing ARev order entry system, and migrating all the data in to an intermediary data warehouse IDW. Managing an effort of creating an integrated interface to store the historical data from their Genesis order entry application in to their future warehouse GDW. Designer of the integrated denormalized logical model for the GDW. There is a number of custom interfaces being used, including custom APIs and SSIS integration services. Responsible for all the data migration and reporting efforts on the project.

TBC Juno Beach, FL 02/02/2016 – 8/19/2017

Senior Datawarehousing Architect /Technical Solutions Architect/Enterprise Information- Data Modeler, Performance Optimizer/DR Solution Architect/DBA. Responsibilities: Responsible for the design, development, life cycle management and maintenance of a multi-terabyte Teradata data warehouse.


Designed and implemented a two dimensional columnar/row wise partition Teradata Logical and Physical Data Model for the Enterprise level BI solution using Erwin. Designed and implemented a series of aggregation tables to the overall performance of the Data Warehouse.

Designed and implemented various ETL jobs using SSIS. Interfacing with SAP BW and SQL Server.

Designed and implemented a Disaster Recovery solution for the Enterprise Data Warehouse. Designed and implemented a new Sales and Optimization BI system. Designed and implemented a series of new processes for the BI Analytics team. Reduced the overall size of the database by 50% allowing the company to postpone the platform expansion upgrade for two years. This resulted in $900K savings in 2016. Created a series of code generators to auto generate the TPT load source code. Managed an offshore development team.

Teradata DBA Activities

Managed and maintained all Teradata production and non-production database systems. Performed production implementations and work with application developers to tune their SQL for standard coding practices and generate DDL. Contribute to improving and creating DBA policies, procedures and standards.

Optimized Teradata database resources for optimum configuration, database performance and cost. Took ownership of performance tuning opportunities, deployed various optimization methods to mitigate risks to performance and communicate them to the team. Defined and modified workload management standards (workload groups, throttles, priorities etc.) based on the needs of the day in production and explain the changes effectively to the team. 8

Maintained the stability and availability of Teradata version 15.11 and above databases in production and non-production environments.

Set Teradata standards w.r.t database design, physical data storage, maintenance, access and security administration. Designed and implemented standards for monitoring; ensured database environments are running effectively, including backups and disaster recovery Responsible for backup and recovery on DBMS. Responsible for design and correct functioning of BAR and DR solutions.

Performed security audits, which included designing and implementing roles, profiles and accounts. Ensured compliance in related tasks with company and regulatory policies and procedures. Provided routine Tier 2 on-call support.

Acted as a database project lead for critical, time driven, visible projects. Technical lead in critical database projects which included the design, development, production implementation and monitoring phases.

Performed capacity planning and forecasting. Evaluated and implement new initiatives on technology and process improvement. Performed short and long term system/database planning, analysis and implementation of DB related features and enhancements. Responsible for constructing and/or optimizing physical database designs tailored for the Teradata information warehousing database environment in support of various strategic application development initiatives

Supported application development timelines by reviewing and assisting in the implementation of designs and/or incremental changes to database definitions. Worked collaboratively within the database team and with vendors to resolve incidents and mitigate risks.

Responsible for gathering query, CPU & disk resource requirements for new applications and extensions to existing systems.

Defined Teradata database architectures and strategies to meet application availability, scalability and performance requirements.

DDL, DBQL, SQL, PLSQL, Query Banding.

Caresource Dayton, OH 12/01/2011 – 02/02/2016

Senior Data Warehousing Architect /Technical Solutions Architect. Responsibilities: Responsible for management of the development of multi-terabyte temporal Teradata data warehouse.


Developed a series of script generators to automate the task of creating new TPT loads and Stage to Core routines.

Developed a methodology along with the series of automated script to auto-validate and auto- balance post load source to target data.

Developed a series of automated release deployment and post deployment validation processes. Developed a series of materialization processes to deliver sub-second response to the EIS Microstrategy Application.

Participated in numerous modeling and physical database design sessions. Developed a robust disaster avoidance and disaster recovery strategy utilizing Net-Backup and Data Domain Replicator. (Hot site 100% availability).

Guardian Life Insurance New York, NY 09/26/2005 – 12/1/2011 9

Tech lead – Teradata DBA and Data/Technical Solutions Architect. Responsibilities: Responsible for management and the day to day operations of four Teradata / Netvault platforms.


In 2005, I entered a Teradata site that was in distress. The whole DBA team quit due to their inability to address the growing demands of the user community. Although the Teradata servers were running most of the time, on frequent basis site was experiencing comas (condition when the server starts thrashing and no longer responds to users). Single-handedly, I took the worst Teradata installation and in nine months turned it around making it the number one Teradata site on the planet. Today GLIC runs more than 250,000 tactical queries per day, having 97.7% of them completing in sub second response. No other Teradata site in the world has ever achieved such a performance matrix in the whole history of Teradata's existence. In addition, I took a system that had virtually no archival capabilities (they were archiving to disk and then manually copying the archive files to TSM tapes) and built a state of the art Netvault 7.1 archival solution in less than a month, enabling GLIC to archive and restore the whole machine (all databases) in less than two hours.

Moreover, I designed and implemented a series of strategic and tactical processes to enable GLIC to manage the performance of the Teradata systems with virtually no human intervention. Pls. see the attached list.

Designed and optimized a physical data model for the HR Data Mart. Medco Health Montvale, NJ 03/28/2005 – 9/26/05

Sr. Teradata DBA and Technical Architect.



• Planed and lead MDM requirement analysis sessions with business users

• Coordinated MDM program activities for the Customer and Product data domains

• Conducted source system analysis, and data profiling for lifecycle management.

• Defined measurable metrics and the minimal required attributes for each domain or subject area to support a robust and successful deployment of a MDM platform

• Defined requirements for data matching and merging rules, survivorship criteria and data stewardship workflows that can be deployed in the endorsed MDM tool

• Have a thorough understanding of deterministic and probabilistic matching methodologies and master data hierarchy management

• Collaborated with the Enterprise Architecture teams (data integration, data architecture, business intelligence) to develop and deliver MDM solutions.

• Worked with Architecture Review Board and Change Approval Board for technical reviews and approvals through the system development life-cycle.

• Aligned with company strategies and objectives

• Delivered services that met internal KPIs & customer SLAs 10

Disaster Recovery

Responsible for disaster recovery strategies of a 13TB Business Intelligence Data Warehouse residing on Teradata platform.

Additional responsibilities include the support of a production, test and DR (disaster Recovery) platforms. Duties include throughput monitoring, identification of performance violators, support of server production accounting jobs (DBC maintenance and cleanup, res-usage summarization, administration of access rights and role based access, priority scheduler, creation of application archives and restores, cluster and serial, DDL management and version control, analysis and selection of primary and secondary indexes, security administration and access auditing, ..etc.)

Bank of America Windsor, Connecticut 12/13/2004 – 1/26/2005 Tech Lead of the development team.

Responsibilities: Lead the process re-engineering/system migration effort from Oracle 9/Peoplesoft to Teradata. Translated SQRs into SQL. Create mirror processes to support business requirements/logic. Lexis-Nexis Corporation Dayton, Ohio 08/14/2000 – 2/9/2004 Principal Data Warehousing Architect, Tech Lead of the BI Teradata DBA team. Responsibilities: Lead all operational aspects of a 25 million dollar, 2 Terabyte, Business Intelligence Large Scale Data Warehouse. Provide infrastructure design and support. Manage a team of 4 Database Administrators (DBAs). Accomplishments:

Spearheaded turn-around of a troubled project.

Architected and implemented a 3 environment Data Warehousing Infrastructure for the Business Intelligence project.

Maximized system's availability.

Provided database design review.

(ensuring that customer's database design is consistent with their application requirements). Optimized the overall performance of the machine.

(index selections, collecting statistics, throttle the volume of incoming new-work requests etc.).

Managed Production Accounting System Database.

Analyzed and manage production load.

Performed system security checks.

Performed capacity/resource management and planning. Reviewed configuration and made recommendations for improvements. Performed technology assessments and software testing. Prepared benchmark test cases and perform benchmark tests. Performed hardware & software installation & upgrades. Performed preventative maintenance (software).

Provided problem resolution to various complex technical challenges. Managed call logs and discrepancy reports.

Developed operations procedures.

Provided end-user assistance and support.

Maintained user accounts.


Performed archive/recovery and backups.

Designed DDL, DML and DCL.

Provided overall direction support to the tech lead of the BI Development team. Mentored and educated all members of the Development and DBA teams on the process design methodology of a Large Scale Data Warehouse. Managed Vendor Relationships.

Managed and motivated a team of 4 DBAs.

Developed and implemented an explicit and comprehensive disaster recovery strategy for the 4 Terabyte corporate enterprise data warehouse.

Hardware NCR WorldMark 4700,4850

Software Teradata V2R4, BI Hummingbird, Erwin.


Certificate of Excellence in Innovation for re-designing a key re-summarization process and reducing the run time by 100 hours. – second quarter 2003. CSC Corporation Cincinnati, Ohio 07/01/1999 – 8/14/2000 Director of Development.

Responsibilities: Manage a team of 55 engineers (DBAs, infrastructure specialists, ETL developers, hardware, network and security engineers) in a Large Scale Data Warehousing development effort for various projects.

• Ford Motor Company Ford Health Data Central

Served as a Director of Development on the development effort of a Large Scale Data Warehouse. Proposed an alternative infrastructure for the Data Warehouse.

• Totyota Motors Corporation Manufacturing Tracking System Served as a Data Architect/Logical Data Modeler. Worked on the logical modeling efforts of the Manufacturing Tracking System.

• OnStar Call Analysis System

Served as a Data Architect/Logical Data Modeler. Worked on the logical modeling efforts of the OnStar Call Analysis System.

• State of Ohio Revamping of Unemployment Benefits system Served as a Principal Systems Architect on the State of Ohio proposal. Hardware Sun E10K

Software Oracle 8.5i, Microstrategy.

Sears Chicago, Illinois 12/18/1997 – 07/01/1999

Systems Administrator, Database Systems Administration for the second largest parallel server DBA in the world housing the largest VLDB in the world. Database Systems Administration of the test server.



Maximize system's availability.

Provide database design review

(ensuring that customer's database design is consistent with their application requirements) Optimize the overall performance of the machine

(index selections, collecting statistics, throttle the volume of incoming new-work requests etc.).

Manage Production Accounting System Database.

Manage production load.

Perform system security checks.

Perform capacity/resource management and planning. Review configuration and make recommendations for improvements. Perform technology assessments and software testing. Prepare benchmark test cases and perform benchmark tests. Perform hardware & software installation & upgrades. Perform preventative maintenance (software).

Provide problem resolution.

Manage call logs and discrepancy reports.

Develop operations procedures.

Provide end-user assistance and support.

Maintain user accounts.

Perform archive/recovery and backups.

Design DDL, DML and DCL.

Accomplishments: Provided key technical support for the successful implementation of a 6 Terabyte Operational Data Warehouse.

• Used Teradata Manager and PMON to monitor the efficiency of the machine.

• Produced various efficiency reports to aid in managing the work load, identify inefficient queries and monitor security.

• Archived crash dumps and data dictionary.

• Prepared benchmark test cases for EMC cache upgrade and ran the benchmark. Work Loads: Training:

GUI (Mission Critical) Advanced Teradata Performance Database (Mission Critical) and Capacity Management Production (Operational Data Warehouse/Previous day data) Workshop IBS/ Procter & Gamble Cincinnati, Ohio

11/13/1996 - 12/18/97

Senior Consultant Systems Development

Responsibilities: Engage in various systems development efforts providing Enterprise Wide solutions.

• Procter & Gamble Information Technology Group (ITG) Cincinnati, Ohio Intranet development. Served as a primary systems architect for the development and management of several intranet sites and knowledge base configuration management systems. Hardware IBM PC


Software Windows 95, Windows NT, Hot Metal Pro III, Microsoft Front Page 2.0, Microsoft Web Mapper.

Training Effective Leadership Workshop

Pyramid/ Siemens Cincinnati, Ohio 1/2/1996 - 11/13/1996 Senior Systems Engineer Pre-sale Support

Responsibilities: Provide technical support to sales team. Aid sales team in educating customers on competitive advantages of Pyramid/Siemens hardware. Perform technical presentations, proof of concept. Engage in systems sizing, installation and configuration efforts.

• GE Credit Card Services Cincinnati, Ohio

Installed and tuned RM400 quad processor Windows NT Oracle server.

• Kroger

• Great American Life Insurance Company (GALIC)

• Western Southern Insurance

• Ohio University

• Louisville Water Company

• GRE Insurance

• Anthem (former CMIC)

• Source Regulatory Technologies (SRT)

• Cincinnati Bell Telephone (CBT)

Performed technical presentations, proof of concept. Hardware RM400, RM1000

Software Reliant Unix, Informix XPS, Oracle 7 - OPS AT&T GIS Cincinnati, Ohio 7/22/1991 - 1/2/1996

Professional Services Large Computer Systems, Center Of Expertise (LCS COE) Business Critical Computing, Enterprise Information Factory Senior Systems Engineer (Teradata RDBMS, OOP, NPS) Responsibilities: Engage in various account activities providing Enterprise Wide solutions.

• Cincinnati Bell Telephone Cincinnati, Ohio

Management Information and Decision Analysis System (MIDAS). Process/System Reengineering. Technical Project Manager. Migrated an existing Oracle system onto Teradata/3600 platform.

CBT Data Warehouse, Corporate Information Warehouse. Proof of Concept (presale activity).

(Application development). Responsible for development of GQL Data models. Systems were targeted for approximately 100 users. This project lead to a 1.7 million dollar sale. 14

Fraud Data Reports. Developed set of reports analyzing customers with various disconnect reasons (Non-Pay, Bankruptcy, Moved). These reports identified 1.5 million dollar in uncollected revenues.

Bill Insert/Bill Message project. Production system. (Application development). Technical Project Manager.

• K - MART Troy, Michigan

Pharmacy Information System (DSS) project. Application development/Data Warehouse. Responsible for development of GQL Data model for K - Mart Pharmacy departments.

• General Electric Appliances Louisville, Kentucky Product Hierarchy (DSS) project. Application development/Visual Basic.

• Community Mutual Insurance Corporation Chicago, Illinois Business Discovery. (Actuarial, Marketing, Corporate Audits, Underwriting, Health Care Management, Account Reporting).

• Norfolk Southern. Norfolk, Virginia

Proof of Concept (presale activity). This project led to a 3.1 million dollar sale.

• Consolidated Rail Corp. Philadelphia, Pennsylvania State Of The Data

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