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Sales Customer Service

Indianapolis, Indiana, United States
August 26, 2018

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Suzie Harris

Management & Sales

Indianapolis, IN


A position in which experience in administrative marketing, recruiting, sales, management, running and maintaining an office atmosphere and exemplary customer service will be integral in company goal achievement.

Substitute Teaching

Kelly Educational Services

August 2018 to Present

Event Housing Planner

Total Event Services – Indianapolis, IN

April 2018 –Present (when needed)


-Event housing, planning and reservations for traveling tournaments and conferences.

-Creating and managing invoices.

-Administration duties.

Banker - Branch Sales and Service Associate Level II

PNC Bank - Indianapolis, IN

February 2014 to March 2018


-Acquires and deepens the branch customer base through a variety of proactive sales and service activities. Manages the customer experience by identifying opportunities to improve the customer's financial wellbeing. Collaborates with ecosystem partners to grow customer's share of wallet. Positions PNC solutions to drive new revenue and customer loyalty.

-Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty. Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions. Leverages ecosystem partnerships as well as community Centers of Influence to acquire, expand and retain relationships.

-Creates customer loyalty and grows customer share of wallet through a differentiated customer experience. Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.

-Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.

-Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits. Demonstrates a heightened scrutiny to identify and avoid loss. Participates in branch daily operations, ensuring they are completed in an efficient and accurate manner.


-Earned the highest spot on focused sales challenges for the past year. At year-end review, my focused sales were about 3 times the amount of the second person in line.

-I have several awards and recognitions between peers, my branch manager, regional manager, and clear up to district manager based on my work ethic in the branch as well as sales.

-I have earned numerous new customers, many referrals, and maintained countless customer business over the past couple years by having conversations and uncovering needs. Skills Used Sales, organization and communication.

Marketing and Sales Consultant

Hibu/Yellowbook - Indianapolis, IN

November 2011 to November 2013

Duties: Responsible for retaining and maintaining current revenue as well as gaining new clients based on set quarterly goals. Offering consultations to help with individual marketing strategies for every business client to help them gain new traffic into their business. Premier partnered with Google to start, run and maintain SEO/SEM campaigns to gain first page placements with customer websites. Partnered with Microsoft to run online display ads to help business drive a higher marketing strategy. Sold ad space with Yellowbook.


Nightingale Home Healthcare - Carmel, IN

July 2010 to November 2011

Duties: Responsible for arranging clientele services, coordinating employee schedules to meet the care needs of patients, monitoring and maintaining smooth flow of operations with documentation and computer database support, reporting to management with assistance in special reporting and projects, heavy telephone contact, and ensuring service excellence with a focus on goal achievement and client building and retention


Associate in Travel and Hospitality Management

International Business College

Sales Awards

-Numerous sales awards in up to 259% of sales goals

-Over 4 years of high ranked Customer Inquiry ratings (customer reviews based on my performances)

Additional Information

-Over four years of banking, sales and management/coaching skills

-Two years of company partnership with Google for SEM/SEO campaigns

-Two years of marketing consulting and sales with local businesses with highly generated revenue

-Two years of company partnership with Microsoft to run online display campaign ads

-Two years of Yellowbook advertising and sales

-Five years of experience in administration management with proven ability to organize and schedule, supervise, and oversee operations

-Five years of sales and customer service experience, exercising exemplary communication skills

-Computer proficiencies include MS Office Suite (Word, Excel) and proprietary software, with experience in documentation, database management, data entry

-One and a half years of leadership in a supervisory and office management role

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