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Customer Service Representative

Anniston, Alabama, United States
August 20, 2018

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Jennifer K. Sheets

*** ******* ***** *****

Anniston, Al 36207

256-***-**** cell


****-**** ******** **** ****** Diploma from Saks High School

Anniston, AL


****- ***t Alabama Regional Planning & Development Commission,

Principal Secretary

Record and transcribe minutes for six different meetings

Type letters and other written material from rough draft

File all EAC correspondence, and prepare correspondence for microfilming

Assist with outgoing mailings from the Commission

Assist with monthly Board meetings

Pick-up and distribute mail daily to respective departments and personnel, also post all out-going mail

Distribute faxes to personnel

Write receipts for monies that come through the mail or receptionist desk

Order and maintain all office supplies

Order and maintain all janitorial supplies

Supervise janitorial staff

Maintain the Commission’s cell phones

Maintain and manage the EAC website

Assist with answering the switchboard / receptionist duties

Assist with any duty needed by all personnel

2002-2003 TRI Staffing for East Alabama Regional Planning & Development Commission, Data Entry Clerk, Drug Assist

Data Entry Utilizing Access

Compile monthly reports by spreadsheet in Excel


Processing new applications and refills

Taking calls daily

Sheets Resume

Page 2

2002-2002 TRI Staffing for NABI, Inc., Administrative Assistant in Contract


Keep track of open Contracts

Coping and distributing Sales Orders

Ordering office supplies

Prepare Letters and Mailings

Answering multi line phone


Keep track of Change Orders in Excel

Utilized Microsoft Outlook daily

2002-2002 AEC Arris Construction Company, Secretary/Receptionist

Answering multi line phone

Accounts payable utilizing Peachtree Accounting

Prepare billing for accounts by invoice

Prepare spreadsheets in Excel for billing purposes


Daily incoming and outgoing mail

Utilized Microsoft Outlook daily

2000-2002 The Anniston Star, Circulation Customer Service Representative

Answering customer service calls daily

Data Entry

10 Key Entry

Prepare Customer Letters


Prepare spreadsheets for Route Audits using Excel

Microfilm reports on a monthly basis in Excel

Weekly Single Copy Reports in Excel

Keeping a report of weekly returns for Cleburne News

Daily incoming mail, returned mail

1999-2000TRI Staffing for The Anniston Star, Circulation Customer Service


Sheets Resume

Page 3

1997-1999 Designer Checks, Inc., Specialized Customer Service Representative

Answering customer service calls daily

Resolving customer problems

Corrected customer orders

Analysis of Representative's Reprints

Analysis of Representative's Follow-ups


Data Entry

10 Key Entry

Performed Customer Surveys

Prepared Customer Letters and Mailings

Utilized Microsoft Word, Access and Excel


Judy Carter 1209 Lakeside Dr., Oxford, AL 36203 256-***-****

Dena Good 1524 Chinch Creek Rd., Piedmont, AL 36272 256-***-****

Shane Christian 720 Lynn Dr. SE, Jacksonville, AL 36265 256-***-****

Awards Received

Employee of the Month at Designer Checks, Inc.

March 1999

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