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Customer Service Data Entry

August 19, 2018

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Suraj Singh

Bangalore Karnataka -****** 91+842*******,Sing+65+96128003 84042207

Call Center Pro with Inbound & Outbound Experience

Collections Customer Service

Customer-centric (English) call center representative with a history of top-ranked production in inbound and outbound call centers. Routinely singled out for high-volume, high-quality work within deadline-intensive settings spanning collections, customer service.

Inbound & Outbound Call Handling

Complaint Handling & Issue Resolution

Data Entry and Database Administration


Round peg customer support April 2016 to Current

Senior process executive/call representative

Bangalore, Cognizant technology solution BPS (Health Care USA)

Address Customer service inquires in a timely and accurate fashion via outbound call.

Provided accurate and appropriated information in response to customer inquiries.

Achieving customer satisfaction rating of 90 to 95 percent, corporate target.

Customer service executive/call center November 2014 to January 2016

Kolkata, CONCENTRIX DAKSH (formally knows IBM)

Properly directed inbound call in phone queues to improve call flow Du telecom telecommunication.

Made reasonable procedure exceptions to accommodate unusual customer request.

Provided accurate and appropriated information in response to customer inquiries.

Developed effective relationship with all call center and team member with clear communication.

Provided input to assist to selection and implementation new phone system

Customer Associated October 2013 to April 2014

Kolkata, IBM DAKSH

Collected customer feedback and made process change to exceed customer satisfaction goals.

Demonstrated mastery of customer service call script within specified timeframes.

Maintained up-to date records at all times.

Built customer loyalty by placing follow up calls for customers who reported issues


University of Calcutta India Kolkata west Bengal -700159

Bachelor of Degree in Commerce –financial

Correspond university Post Human resources management-(Perusing)


Travelling and Sports-Recently travel Singapore for holiday and All kind of Sports activates.

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