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Manager Customer Service

Salt Lake City, Utah, United States
August 17, 2018

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Jeanne Griffith

**** * **** * *** *

Roy, Utah **065


Profile Results-oriented financial manager with over 12 years billing, collections, records management, and customer service experience. Career path reflects skill in dental, clinical, and hospital office finance management.

Value To Your Organization Accurate, quality-driven team player. Able to prioritize to ensure goal achievement. Exceptional interpersonal and professional skills. Competent at building rapport and positive relationships with clients. Works well under pressure and deadlines. Skills Organization Computers ICD-9 Communication Data Entry/Typing Scheduling Billing & Collections Excel HIPAA Compliance Insurance Claims CPT JCAHO Compliance


Collections & Billing Representative, Granger Medical Clinic, Granger, Utah Interpreted insurance requirements and problems. Assisted patients with insurance claim compliance. Received and accounted for accounts receivable. Identified, analyzed, and corrected coding problems. Entered claims information into computer system.

Collection & Billing Coordinator, Salt Lake Orthopedic Clinic, Salt Lake City, Utah Assisted patients. Verified insurance coverage. Documented and processed accounts payable and receivable. Created, prepared, and maintained financial spreadsheets. Monitored, and collected, balances due from insurance companies and patients.

Office Clerk, Lifetree Medical, Salt Lake City, Utah Performed clerical duties. Scheduled appointments. Reviewed client accounts. Collected, documented, and processed co-pays and accounts receivable funds. Processed client billing information. Prepared data for filing. Documented, and filed reports.

Collections Manager, Anderson Lumber Company, Salt Lake City, Utah Identified, analyzed, and contacted past-due accounts. Arranged for payment options. Posted payments. Created, processed, and filed liens and releases on properties.

Medical Professionals; worked for different Dr’s offices doing, filing, collections, phones, assisting patients, deposits. Worked for Lakeview hospital ER for 3 years as admitting clerk.

Education Minidoka County High School, Rupert, Idaho High School Diploma Ricks College (BYU-Idaho), Rexburg, Idaho Business Certificate Utah Trade Tech, Provo, Utah CNA Certification


Teri Larson-friend 801-***-****

Becky Bird-friend 801-***-****

Lynn Everly-friend 801-***-****

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