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Customer Service Sales

Doha, Doha, Qatar
August 13, 2018

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Personal details

Name : Fatuma Abdikadir Dadio

Nationality : Kenyan

Languages fluent : English and Swahili

Marital status : Single

Mobile : +974********

Email :


To explore skills acquired in and out of class in a positional of responsibility in a busy hotel industry with potential for career and personal development and eventually incorporate into a dynamic world.

Academic Background

CAP Youth Empowerment Institute Naivasha Kenya

2014-Sep – 2014 Dec: Certificate of hospitality.

2010-2013-ST Monica Secondary School

Kenya Certificate of Secondary Education.

2002-2009-Gil-gil Township Primary School

Kenya Certificate of Primary Education.

Work Experience

2015 Jan-2015 Sep-Masada Hotel Kenya

Position-Hospitality Management: Waitress/Housekeeping/Hostess/Front desk clerk


Good communication skills

Good interpersonal skills

The ability to work as a part of team

Good leadership skills

The ability to motivate other members of staffs


Commitment to the Industry

Knowledgeable of safety/Hygiene issues

Work well under pressure


Outgoing and friendly personality demeanor

Skilled handling of customer complaints

Outstanding ability delivering professional customer service

Skilled reservations scheduling

2015 Dec-2017 Sep-AL Rayes Doha, Qatar

Position-Counter Clerk.


Receive and mark the items for the laundry.

Identifying code numbers and names.

Examine and sort into cots articles to be cleaned according

To color, fabric, content and dirt.

Conduct an audit every end of the week.

Making weekly and monthly report.

Encoding data.

Making sure that all items are delivered on time.


Outgoing personality with strong analytical, customer service and creative problems solving skills.

Ability to work in diverse environments and with diverse groups.

Excellent written and verbal communication skills.

2017Dec-2018 March-Safaricom Company Kenya

Position-sales and marketing


Persists in sales even in the face of failure

Demonstrates products and services as deemed necessary by clients and management

Schedules appointments and meetings as necessary

Answers questions from clients

Engages in superior customer service by making information readily available

Analyzes and creates a plan for engaging the target market

Analyzes the competition to create a plan for engagement

Makes products appeal to the target market

Demonstrates superior time management skills and meets sales deadlines


Good interpersonal/communication skills

Public speaking

Analytic skills

Creativity and imagination

Negotiation and influencing skills

Stress Management

Team work





Community work

Reference-Upon request

Contact this candidate